Adobe Journey Optimizer

At Adobe Summit 2025 we are bringing the AMAs (Ask-Me-Anything) out of the Community and on to the stage! We will be hosting the Journey Optimizer AMA Live on Scaling Orchestration to Omnichannel Engagement in Adobe Journey Optimizer - a follow up of the Scaling Orchestration to Omnichannel Engagem...

Hi everyone! Discover a goldmine of Journey Optimizer insights and resources at Adobe Summit 2025 with our comprehensive guide to all Adobe Journey Optimizer sessions and labs. Whether you're a seasoned user or exploring Adobe Journey Optimizer, this post is your key to navigating Summit's content....

Join us for an exclusive live session with Adobe product experts to discover how AI Assistant can unlock valuable operational insights, boosting productivity and redefining work in Adobe Experience Platform and its platform-based applications. In this session, you’ll explore: how AI Assistant enha...

When you f ex open a Journey report in AJO you have a button that points to CJA - for deeper analysis (it we have understood this correct) My organization has several questions connected to this feature. Se attached picture1. When you click on this button, when it is enabled, what happens. Does it o...

Hi, I am working in a system where the same email address can be associated with multiple profiles.  The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently.  P...

Hi This is a general question relating to Schemas, but it came up when I was working on AJO, so hope it's OK to post hereHere are some steps to reproduce:Create a new ExperienceEvent Schemaclick on the Field Groups Add buttonIn the “Add field groups” dialog search for “Adobe Analytics”In the results...

Hi,  I have a bit of an urgent ask so any quick responses would be appreciated.  We're trying to add links to SMS and some links we'll need to add as a hyperlink. Is there a way to do this from AJO? ExampleInstead of showing the link: https://www.adobe.com/homeWe'd like to show: Click Here which wou...

Hi, I'd like to know if errors when triggering an API campaign are stored in AJO just as Adobe Campaign Standard showing in UI any error. For example I'd like to see somewhere in AJO the 404 error detail.  Is it possible? 

Hello everyone, According to the documentation, it is mentioned that IP Pools can be created separately for Marketing and Transactional messages to avoid issues like spam or others. However, I would like to confirm if it is also recommended to create separate IP Pools for each sandbox. https://exper...

Hi I’m encountering an issue when trying to send a URL in a JSON payload for personalization. The error occurs when the payload contains a field like:{ “link” : “https://www.example.com} Any insights or suggestions on how to do send data for personalisation  Thanks in advance

Hi Team, Question that I noticed there is limitation for AJO Journey if existing profiles entered the journey and max duration for staying in the journey is 91 days. However, my Cadence of program is 3 years' time to finish and exit to the ending point of journey for sending out email on bi-monthly ...

When starting to use Fragments to build and create emails the amount of fragments is increasing rapidly, and it is getting hard to have the overview. Especially when several business units is using the same Sandbox and different Fragments is been used in different situations and in different units.T...

We can see that when we create new Fragments to be used in email they is created in a Draft mode. And when testing the email with Proofing, we cant se any differences it a Fragment is in Draft mode or in Published mode. We are therefor wondering what is the difference. Is the Draft node just used wh...