We have had some more investigations and the root cause the this seems to be connected ta a larger and more serious problem in AJO. As commented on the last comment it seems to be connected to when the mail it self is stored, not sent. The emails we have experienced the problem in, was all created n...

I think the issue is connected to something else. These emails was just created and has not been stored for a long time. But we made a change in the email surface configuration. And after some testing, I have some new findings. I changed something in two out of tree emails in the effected Journey. T...

I get this error when trying to click on an Mirror Page link. What can be the reason behind the error?{"type":"https://ns.adobe.com/aep/errors/EXEG-0104-422","status":422,"title":"Input validation error","detail":"The request is invalid. See the attached report for detailed information. Update your ...

Perfect - now I have something new I can investigate. It might be this that makes the link to fail in our emails since I cant understand that it has nothing to do with the mail itself.

This is helpful. I see that the code you refer to probably generates the "settings" in the head of the email. And that is what needed to get the link to work. Where are you putting the code. Is that in the HTML code for the email template it self, or is it connected to the mail surface?

I am not sure that this accurate since you need to create the link to a one click opt out inside the email template, so this has something to do with AJO also. For some reason the link that is created works for mobile (the unsubscribe to list) is present on mobile screens, but not on Desktop (all de...

I have run into a strange challenge it seems. In my email surface configurations it seems to be right set up, since the link shows up in the inbox on mobile clients. But for some reasons nothing happens when the email is read on a Desktop client. Why should it work fine for mobile and not on Desktop...

When working with offers we cant filter the offers on the "created by" filter. It is not an option in the filtering menu and its not an option in the canvas/offers list. You can get the data to show in the offers list, but you cant click on that column to filter/sort on that data, like you can with ...

In our daily work we are facing a challenge when it comes to maintaince of email templates build from fragments. We are using different pre-defined templates that is built from fragments. And the fragments again contains just dummy images and lorum ipsum texts. The users changes the content in the f...

We are facing a editorial challenge when users are creating emails in the email designer. This is regarding the use of email fragments. We have created many different fragments as design elements/modules, and in all of this fragments we are using variables to control how the fragment should look lik...