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  • The bug is reported and has been started to work on. Latest update is that the root course is found, and the engineers just need to find a way of solving it.  

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  • We have now got a respond recognizing this issue as an AJO bug. We see that turning of the email tracking is breaking the mirror page link in an email fragment that has not the heritage broken. If you break the heritage on the exact same fragment, the link will then work.    

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  • We have run more tests regarding this challenge with the Error in the Mirror Page link. And the new findings seems where interesting. If you have a Mirror Page link inside of a email fragment, The fragment is not broken, and if you turn of all email tracking (opned and clicks) the Mirror Page link f...

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  • I can create a new test and send the links from that. I have cleaned the Sandbox for all this tests that has failed.

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  • Thank you for your answer - and this makes sense. We have since this post was posted done enormous amount of testing and checking to find the source of the problem. And we have found some thing I would like to highlight here. We see that if we create a email in a Journey, and in this process we crea...

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  • In the Journey where this comes from there is two email nodes, the Journey is published and the email has been sent. But for some reason the Mirror Page link is different in those two emails. They use the same fragment, where the link is stored, but the result for the end user, in there inbox is dif...

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  • I wonder i sombody knows anyting about how the Mirror Page link is build, the structure of the link.I have faced a problem that in some cases I get a Mirror Page URL without the /ee in the final link in an email. And that link does not work. Sometimes I get a Mirror Page with the /ee included in the...

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  • We have now found some interessting findings regarding this Mirror Page problem. For some strange reason the rendered URL to a Mirror Page is created differently. See this example:https://data.nordea-test.cjmadobe.com/ee/v1/ ..................https://data.nordea-test.cjmadobe.com/v1/ ..................

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  • We have solved the problem with the unsubscribe landing pages. It was regarding the landing-page-ID that must be in the URL. And that ID is only possible to find if you create the link through the AJO interface. If you are coding fragments yourself in HTML you need to generate this link from the GUI...

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  • It took me some time to do the final investigation around this topic. But after been working more and more with the fragments, and understanding the logic in edeting and pulishing a published fragment I see that it seems to be working fine. In the beginning I also was missing some access rights to p...

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