Adobe Journey Optimizer

Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, w...

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

I created a GET custom action with the following payload:{        "id": "3",        "name": "Apple iPhone 12 Pro Max",        "data": {            "color": "Cloudy White",            "capacity GB": 512        }    }After that, I built an email journey using this custom action. The test profile alrea...

Hi everyone.  @TylerKrause , @stephaniedam and I have launched the first AEP Champions Office Hours event on January 27th at 11am EST.  Please note that AJO, RT-CDP and Offer Decisioning are included. We are hoping that most of you can join us.  We also would appreciate any sharing or amplification ...

I have a question related to offer capping behavior in Adobe Journey Optimizer.We have a running journey that delivers offers with capping applied. We have confirmed that the capping threshold has been reached for the offer. At that point, we want to understand the recommended next step to prevent c...

  What determines which event  schema are shown in the ranking formula editor?

We have discovered that when we make a change in the email surface setting, this setting will only be replicated to new emails created or saved after the change is done. It is not replicated to allready running emails. It is important that changes also can be replicated to existing running emails wi...

I have an AJO journey use case where i need to send an email to a customer based on number of products they have shown in which came back in stock (max. 5 products). I have two different schemas A and B. In schema A, i have an attribute called sku (String datatype and an array). Schema A is Event sc...

Cx profile can have is_delete flas as false during the audience creation, but if Cx profile has entered in the journey and currently paused at WAIT journey touchpoint, then we can check is_delete one more time before sending the engagement email/sms/push etc. But this check would be required everyti...

Wanted to use external data coming from an API for personalisation in OC, I assume it should be done by adding the attributes to data set, that is created for a relational schema and add relationship with recipient schema, and add the attributes to enrichment activity and use them in personalisation...

Hi, Is anyone came across chained journey in AJO, as long running programs more than 91 days, making them divide and run.I was exploring solution like updating profile attribute as 1st journey completed and  using it to enter 2nd journey, however the challenge is if the same customer eligible for mu...

Hi All,I have a use case where many journeys are using the same design path but are sending different mails.Journey 1 - Unitary event1 - Condition Node - Custom Action1 - Custom Action2 - Email2Journey 2 - Unitary event1 - Condition Node - Custom Action1 - Custom Action2 - Email2here, the custom act...