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This post is for informational purposes only. It is not legal advice and does not warrant your compliance. The Adobe Marketo Engage product capabilities described in this help article, configured and operated appropriately, support a compliant implementation. Each user is responsible for determining and complying with its obligations under applicable law.OverviewOn April 14, 2026, France’s data protection authority (CNIL) published a recommendation on the use of open tracking pixels in emails. Three days later, Italy’s independent data protection authority (“Garante”) published Provision No. 284 (the “Garante Provision”). Both guidances, while non-legally binding, clarify when consent is required and highlight the importance of proper consent practices for email pixel tracking. These policies could impact sending processes for any entity delivering emails to subscribers who fall under applicable EU privacy law. As regulators continue to clarify guidance on tracking pixels and related i
Ever wished your Workfront projects were smarter? Now’s your chance to shape how. We’re building the Project Coordinator Collaborator, and we want your input first. Take this 3-minute survey and tell us where projects get stuck and what would help most.👉 Take the surveyThere are no right answers, only your real-world perspective. Your honest input will directly shape what we build next. Thank you for your time! 🙌
Welcome to the October edition of the Workfront Wire! This is your monthly roundup built just for Workfront customers. Think of this as your one-stop-shop for the latest news, updates, events, and everything happening across the Workfront world. And this month, there's a lot going on! Welcome Workfront Champions Announcing the 2026-2027 Workfront Champions! The CXO Retention Marketing team is thrilled to announce the inauguration of 40 Workfront Champions into this year’s class. Workfront Champions represent an elite group of our most advanced users and brand ambassadors for Workfront. Each year, expert practitioners from around the globe submit applications to be selected for this career-defining program. Check out this year’s roster and show some love on social media by liking/commenting/resharing Adobe for Business’s LinkedIn post. Adobe Workfront Fourth Quarter 2026 Release – Coming October 15 Mark your calendars! The Workfront Fourth Quarter 2026 Release deploys October 1
Hello Workfronters-- we're a little excited about this one!Being a project manager in Workfront is basically three jobs in one. You're keeping work moving, coaching your team into good habits, and making sure the numbers leadership sees actually hold up. So we made two resources to have your back, and the best part is they're built to work together. First up, the Project Manager's Playbook for Workfront. This is your strategy brain. It gets into how your org structure shapes what you can actually do, how to measure your impact without taking the fall for stuff outside your control, and how to talk about results in a way that lands with leadership, your team, and your admins. If you've ever been on the hook for reporting accuracy when the real problem lived somewhere else, yeah, this one's going to feel personal. Then there's the Project Manager's Cookbook for Workfront, and this is where it gets fun. We asked what reports and dashboards you actually use every day, and you delivered. It
The Adobe Experience Manager Skill Exchange sessions are now available to watch on demand here! The Skill Exchange is a global series of virtual customer learning events, focusing on diving deeper into Adobe Experience Cloud solutions. From Skill Exchange sessions you will learn about innovations and gather best practices and tips for next steps from peer and Adobe product experts.We hope you take time to watch one of interest to you and get inspired to take these ideas, best practices and key takeaways back to your teams. Content Authoring Evolution and Best Practices with AEM Champion @venkatkrishnat Understand the evolution of content authoring, structured content models, and why this shift is critical for scalability Learn how authors can influence AEM design by driving requirements for components, templates, and content models that improve usability and reuse Adopt future- ready best practices that balance flexibility, governance, and emerging AI-assisted workflows to create eff
Opens and clicks have long been considered the gold standard for measuring email performance, thanks to their simplicity and broad accessibility. But in recent years, the gap between these metrics and real human behavior has grown rapidly. Today, relying on basic metrics like opens and clicks can be misleading. Why? Because they track technical signals, not real human behavior. Why Email Metrics Often Don’t Reflect Real Human Behavior Here’s the reality: Opens are recorded when a tracking pixel loads, and clicks register when a link is requested. Neither proves that someone actually read your email, paid attention, or intended to engage. Factor in modern email bots, security scanners, and privacy tools, and what looks like an “engaged” audience can be a mix of real humans and automated systems. As marketers, it’s crucial to grasp not just how this skews standard email engagement metrics, but also the ripple effects it can have on revenue and the sales funnel: Compromised A/B Test Resu
An upcoming deprecation may impact your integration with Marketo Engage and may require action. The Marketo Engage SOAP API will be fully deprecated on August 31, 2026 (the REST API Access Token has already been deprecated). Please review this post if you are still using the SOAP API in one or more of your Marketo subscriptions. To avoid disruptions of service, you will need to retire or migrate any services using the SOAP API to the Marketo Engage REST API by August 31, 2026. Consult the Migration Guide for further information. Marketo Engage Support is only able to provide the IP address of requests made to the SOAP API. On August 31, 2026, the Marketo Engage REST API will no longer accept access tokens for authentication and authorization via the ‘access_token’ query parameter. Please check if one or more of your integrations uses this parameter to authenticate. To avoid disruptions of service, any services using this parameter to authenticate will need to migrate to using head
Marketo Engage community — I want to hear from you.I’m heading to the upcoming Adobe Marketo Engage Champion Forum, and I want to make sure I’m bringing more than just my own perspective to the table.As part of my role on the Champion Leadership Committee for Product & AI, one of my priorities is making sure the voices of Marketo practitioners are represented in conversations with Adobe’s product team.So, here’s your opportunity to be heard.What’s frustrating you about Marketo Engage?What isn’t working the way it should? What longstanding issues or limitations need attention? What features or improvements would make the biggest difference in your day-to-day work? Where do you feel the product is falling short of what your business needs? What is Adobe getting right that you’d like to see more of?I want this to be an open conversation. Not just feature requests or polished feedback. If something is causing headaches for your team, I want to hear about it.No need to sugarcoat it. Con
Please add the ability to export email using the new email designer from the main view. Currently this can only be done by going back into edit mode. This is useful to have after the email had been published.
Hi,I´ve seen that this has already been raised some times in the past years, but I still wanted to ask if maybe now there´s a solution/update that i can fetch the Report Data via API call, rather then only Meta Data?Thanks in advance!
With our consolidated B2C, B2B & B2P instance/sandbox currently in production which includes Salesforce and Marketo account data via the native Marketo connector as well as batch ETL ingestion from our datalake. The result of this is duplicate account profiles with multiple/different primary & external source keys. Currently we have two options to manually correct for these duplicate account profiles: Option 1: Fix the Mapping Change the mapping on the Marketo side so that the “primary key” field (account key) for accounts brought in from Marketo uses the same format as the Salesforce/account data brought in via other sources. Example: If Salesforce/S3 uses 001xxxx...@salescloud.redhat as the account key, configure Marketo’s field mapping to use the same convention instead of the out-of-the-box 001xxxx...@<OrgId>.salesforce. This aligns the account keys from Marketo and Salesforce/S3, allowing AEP merge policies to recognize them as the same account and unite/stitc
DescriptionEnable OpenFeature providers (https://openfeature.dev/docs/reference/concepts/provider/) for the API/SDKs/languages you currently support. This would speed up the installation of Adobe Target server side by working on multiple platforms.Why is this feature important to youWe have built an Experimentation tool wrapper around the OpenFeature specification. We have multiple feature flagging tools across the enterprise and through leveraging the OpenFeature specification, we can bring the same context and tracking to all the tools. Also, we primary use Adobe Target for digital marketing experimentation, primary on the front-end. By supporting OpenFeature, other channels would be able to subscribe to Test & Control with minimal effort. Currently Target is not in the convo to support feature flagging and experimentation for other channels like IVR, Chat and App.How would you like the feature to workSee the OpenFeature specs: https://openfeature.dev/specification/Current Behavi
In Planning, connected fields have Record Filtering Rules. When you are in a table and you click to select from the connected records in that field, you are only shown the ones that meet the criteria for those rules. Great feature! However, it does not apply to a Request Form built for that table. The filtering does not apply. AI Coworker confirmed this and said the best workaround was to manually filter your data set. That’s not good enough. I badly want to be able to apply filtering rules to connected fields/records in Planning. It seems like an oversight that we can’t do this now.
Pretty self-explanatory. I have a batch smart campaign that I need to run every hour on a daily basis with no end date. Since "hour" is not a frequency option, I had to create 24 recurring batch smart campaigns to achieve this result. I'd much prefer to manage this through on smart campaign, as opposed to 24!
I’m practicing an upgrade from AEM 6.5.21 on-prem Java 11 to AEM LTS (6.6.3) on-prem Java 21 - things seem to have gone pretty smoothly, my replication agents (on author) test successfully and I can replicate pages to the publish instance. I was looking at my flush agent setup and trying to replicate it from the author to a publish instance and it did not replicate (the UI just spun). I checked enabled for this agent and on saving the flush agent, this appears in the author log: 13.10.2026 12:14:42.136 *INFO* [sling-oak-observation-20] com.day.cq.replication.impl.ConfigManagerImpl Configuration for agent at /etc/replication/agents.publish/<agent-name> is not active. I can deactivate the flush agent but activate just hangs. I tried reverting to Java 17 on the LTS instance but that did not change things.I am going to try packaging the agent for install on publish the instance.Installing as a package seems to be working? Not fully tested but the view log and test links in agent c
Hi! I am diving into Journey Canvas and seeing some difference in numbers between other tools, and was wondering if anyone can help explain why.I am analyzing PDP behaviour. On the right-click, I choose ‘Show top 3 nodes immediately after this node’ and it populates numbers for pages after a PDP. But when I use the Next or Previous Item tool, and follow similar steps for pages after a PDP, the numbers are different. The container, time frame, and primary metrics are all the same. Can anyone explain why these might be different? I am assuming it’s how the segments are built?
Hey Everyone,I am investigating traffic from various LLMs on our website. When I click a link from within Claude or Copilot, I noticed that document.referrer is null which means we can not reliably attribute traffic/conversions to LLM as it would show up ad Direct traffic instead.More peculiar thing is, I still see some hits, albeit very less which are referred from Copilot or Claude. I don’t understand why this scenario is gray instead of completely black and white?Has anyone else encountered this issue or has been able to find a workaround this? Is there any setting/flag we can update in our website? Happy to know any additional thoughts around this.Best,Isha
Description - Would love to have the option to pin and unpin a certain update to the top of the updates thread. This would allow for easy visibility on the most up to date items, etc. Would also love the option to filter updates by date, time, etc. to quickly search through and locate a certain update. Why is this feature important to you - This would increase productivity within the Workfront platform tremendously and would avoid confusion and clearer communication with cross-functional partners looking for information via updates. How would you like the feature to work - A button that says "Pin" next to "Reply" and " Like" - Once pinned there would be an option to "Unpin" For the filter, some sort of filtering option at the top right of updates then you can click and customize certain date, time, latest comments, etc) Current Behaviour - Updates are ordered in the time in they are posted, and all replies and updates are not able to be customized at thi
When I attempt to add events to my project in the developer console, the creative cloud content logs do not appear as an option. When I go over to the admin console, I am able to manually download the content logs. Any ideas on how I can get the content logs to appear in the developer console so that I can connect them to Sentinel?
Hi,I’m getting to grips with the new email builder in Marketo and wondering if there is any information as to whether Adobe will be updating the builder to support fallback fonts in the brand themes. My organisation uses a Google Font which I am able to reference in the videos but obviously this does not present in all mail applications. If I try to add a fallback font in the email template code, it is overwritten. I can add fallback fonts in HTML components in the email but this is more time consuming and I am having to hard-code CTA buttons. I can’t find anything online about other solutions to fallback fonts in the new email builder or if Adobe have acknowledged this and plan to roll out a fix.
Hi team, I am trying to configure permissions for a user so that they have create access but not delete access. I have granted the following privileges: - jcr:versionManagement- jcr:modifyProperties- jcr:read- jcr:addChildNodes- crx:replicate- jcr:lockManagement- jcr:nodeTypeManagement With these permissions, the Create button appears and works as expected in Admin View. However, the same permissions do not work in Assets View — the user is unable to create assets there. Note: If I replace the above privileges with jcr:all, it works correctly in both Admin View and Assets View. However, jcr:all also grants delete access, which I need to avoid. Could you please advise which additional privileges (or paths) are required for create functionality to work in Assets View without granting delete permissions?Thanks,Asmit
I uploaded a PDF to AEM Assets with Dynamic Media enabled. A thumbnail is automatically generated, but the crop doesn't look good. I uploaded a custom image rendition in the required dimensions, however AEM continues to display the Dynamic Media-generated thumbnail instead of the custom rendition.How can I configure AEM/Dynamic Media to use my custom thumbnail image for the PDF asset and override the default generated thumbnail?
Hi All,I just wanted to confirm is there any upper limit w.r.t size when we are moving data with AEM Bulk Import tool. I think there is no limit and we can move TB’s of data in one run but still wanted to confirm.
Hi,In the image properties, we have the Review Status (dam:status) and Approval Target (dam:activationTarget) fields.When I set:Review Status = Approved Approval Target = Deliverythe image becomes available in the Delivery tier as expected.However, when I change:Review Status = Rejected Approval Target = Content Hubthe image is no longer available in the Delivery tier. This is not the expected behavior. The image should be rejected only for Content Hub and should remain available in the Delivery tier.Has anyone encountered this issue before? If so, could you please share the resolution or any configuration changes required to achieve the expected behavior?Thanks,Salma
Hi,We are using aem 6.5 and aem forms as well. (running on windows servers)we have requirement from client to generate a file and not to save it on dam, instead if it can be copied to an external shared folder location. Do you know if this is a good practice to save a file on shared location from Production and how to achieve this (with respect to permissions) I have seen this link: Share assets using a link | Adobe Experience Manager, but I am not sure if this will be accepted, as the older systems are already using the shared location to access the file.
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