Adobe Campaign

I would like to enquire on the below (Screenshot 1) scenario for the numbers. I queried the base of 548 and split based on certain criteria, resulting in a branch with 97 and 451. At this point in time, the amount still adds up to 548. In Segmentation 72 and 74, the branches are split equally into 2 branches, Screenshot 2. However, in this split, there were 1 missing from each of the segments. Can I check will there be a case/ setup that will make sure all that is targeted will receive something? Screenshot 1  Screenshot 2 

When I send A/B subject line test proofs to a client, only one subject line gets sent. I send the proofs to a list of email recipients. What could I be doing wrong?

Hi All, I need a some help on reading the below rtevent expressions and put it in table format using while  loop or for loop,<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:nms:rtEvent"> <soapenv:Header/> <soapenv:Body>  <urn:PushEvent>   <urn:sessiontoken>?</urn:sessiontoken>   <urn:domEvent>    <rtEventtype="Welcome_N" email="veera@gmail.com" wishedChannel="email">    <ctx><schedulePaymentData><schedule>        <schedulePaymentDate> 03/03/2026 </schedulePaymentDate>         <schedulePaymentAmount> 599.34 </schedulePaymentAmount></schedule><schedule>        <schedulePaymentDate> 03/04/2026 </schedulePaymentDate>         <schedulePaymentAmount> 499.34 </schedulePaymentAmount></schedule><schedule>        <schedulePaymentDate> 03/05/2026 </schedulePaymentDate>         <schedulePaymentAmount>

How to find out which attributes are being used from List in the live workflows. Eg : if a list have 100 attributes in the list, then how many are being used in live workflows and need to remove the unused from the list.  

Hi,I try to configure the manual publication script in the deployment wizard: then I want to use this option to upload images within deliveries. However, it gives me the error: (-53) when I try to upload images.My assumption is the path for the publication script I provided is incorrect, but I cannot find any documentation that provides the explanation when the script should be put.As for the script - connector.sh - it moves files to external storage and works fine outside ACC.Can you give me a hint what should I do to make it working?

Hello Team,I have noticed that my Community Level, submitted ideas, and resolved questions do not appear to be fully migrated to the new platform. Some of my previous contributions seem to be missing.Could you please review my profile and help verify whether the migration is complete?Thank you for your support.Regards,Giriprasath B 

Context / EnvironmentProduct: Adobe Campaign (Hosted) Area: Offers / Offer Spaces / Propositions used within complex workflows Implementation: Custom logic around offers and offer spaces, used as a central decision point inside multi‑segmentation workflowsWhat happenedAn offer  was deleted instead of being deactivated. Since that deletion: New offer spaces and new offers mapped to these spaces no longer return propositions in workflows. The enrichment step remains empty when using these new configurations. Existing/older configurations seem unaffected (symptom primarily on new objects & mappings).Why this mattersOur workflows are fairly advanced: Multiple segmentations on the target population Eligibility rules + business logic An offer space is used as a central decision point (takes segmentation outputs → applies rules/eligibility → returns propositions → injected into delivery) Support/Engineering believes the deletion likely broke internal relationships within our customiz

Hello, Do anyone know if the workflow “cleanup” is the one removing registries in appSubscriptionRcp table (Removing the ones that have been quarantined, i mean)?And if it is, how do I stop it from removing one recipient-related registries? (Or how do i stop one recipient of getting into quarantine) Thank you in advance!  

Hello, I’ve multiple custom broadLog schemas in my adobe campaign instance. Do you guys know any easy way to check all of them (So I know how many delivieres (Emails, push, sms...) were sent?)  Thank you in advance!

Hello All!  I'm working on a project to place content into our email using java script and content blocks. I created the content block with the script and place the <script> in the head of my email. When I test it with both the "send test" and actual sending of the email to myself the email is blank. The content block loads in the deployment screen. It does not load in the preview screen when you are in the editor.Can some one help? I might be setting up the content block wrong.

Dear Adobe Campaign Community,Happy New Year 2026!Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for January 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top

Hello!I've recently taken this old "AC Tips and Tricks" article that I came across and used it to create a public GitHub repository that contains code and documentation for creating custom workflow activities in Adobe Campaign Classic.I thought I'd share it here, just in case it's of interest to anyone who is looking to extend their platform implementation in this way:https://github.com/mroshaw/acc-custom-activityI'd be very interested to hear your thoughts and feedback!

Hi, I would like to know the possibility of getting instance details within a schema similar to $(login). Idea is to add a default value in an attribute automatically based on instance value on inserting new records in a schema.I am keen to get a solution other than functions or storeprocedures that can be used within a schema Thanks 

I have a email delivery that is showing as sent in logs for an email address, I also checked in profile and see a sent event for that DM associated with that same email.when I checked delivery summary report and use the correct date filter, it shows the sent count as zero. can someone please help.

I have been testing out conditional content within our transactional message in V8 however I can't seem to get it to work when there is a 'Null' condition present. The piece of Javascript I am using is: <% if (ctx.@Variable_Name != '') { %>show HTML content<% } else { %>show other HTML content<% } %> When I use <% if (ctx.@Variable_Name != 'variable name') { %>show HTML content<% } else { %>show other HTML content<% } %>  it seems to work fine however when I change it to a blank input it fails again. What am I doing incorrectly in the transactional message HTML editor compared to the normal delivery HTML editor as the same piece of code works there (obviously changing the variable name to be targetData rather than ctx)

Hi there,We have extended trackingUrl schema to add a new attribute which will hold a value against URLs in the email along with label. Schema changes are published. Now I need this new field to show up like Label field when I open the tracking & images window from delivery template. Which input form need to be updated? I'm on adobe campaign classic v8. Thanks in advance!

Hi, Is there a special method to delete schemas via javascript? The following generates an error:xtk.session.Write(<schema _operation="delete" xtkschema="xtk:sourceSchema" _key="@name" id={schemaName} />) The error:11/20/2025 12:29:20 PM XFR-180000 The file '/usr/local/neolane/nl6/datakit/xtk/eng/schema/sourceSchema.xml' does not exist on the server. Unable to load the document of identifier 'xtk:sourceSchema' and type 'xtk:schema'. Thanks,Skyler

Hi!  i just trying to make a soap call to retrieve the full list of activities (nodes) defined in a workflow — i.e., every element in the workflow diagram — using SOAP API. I tryed different calls but none of them work. example of one:<!-- 1. Logon (omitted for brevity) --><!-- 2. Query workflow definition --><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:xtk:queryDef"><soapenv:Header/><soapenv:Body><urn:ExecuteQuery><urn:sessiontoken>___SESSION_TOKEN___</urn:sessiontoken><urn:entity><queryDef schema="xtk:workflow" operation="select"><select><node expr="@internalName"/><node expr="@label"/><node expr="@workflow"/></select><where><condition expr="@internalName = 'WKF123'"/></where></queryDef></urn:entity></urn:ExecuteQuery></soapenv:Body></soapenv:Envelope>Is there a direct SOAP method (e.g., ListA

Hi, We have the requirement to add the default Seed Address to all the V8 Campaign Delivery Templates and the Recurring deliveries in adobe classic Campaign and need an approach to do it. Please suggest us a working approach,  

Hi, I am experiencing a problem with my deliveries.The workflow stops, pauses, and the logs show the message ‘table or view does not exist’.A delivery was made on a test environment, with a single workflow running, and the error appears on the first execution of the workflow.What could be causing this error?To my knowledge, Adobe Campaign deletes its temporary tables once the workflow has completed.However, in my case, the problem occurred during the execution of the workflow.I need to know what could be causing this Oracle error: ‘ORA-00942: Table or view does not exist’, and the various possibilities. Kind regards,  

Hello! We've seen this raised a few times here, but never with a resolution. So I'm going to try again!As we're a "hosted service", we have no front-end access to our Message Center instances. We have two instances, RT1 and RT2, load-balanced under RT-LB. I'm trying to update the quarantine status of a given email address on both RT1 and RT2, and I'm using this code:// RT instance connection details var remoteInstanceUrl = 'https://<rt_instance_host>.campaign.adobe.com'; var authHeaderName = "Authorization"; var authToken = "<auth_token_from_IMS>"; var authHeaderValue = "Bearer " + authToken; // Create HttpSoapConnection and inject auth bearer token into the header var rtConnection = new HttpSoapConnection(remoteInstanceUrl + '/nl/jsp/soaprouter.jsp', 'utf-8', 0); rtConnection.setHeader(authHeaderName, authHeaderValue); // Create session write proxy service, based on xtk:session.Write WSDL definition var sessionSoapSrv = new SoapService(rtConnection, 'xtk:session'); sess

Hi, We need to fetch the personalized subject line for Message Center broad Logs nms:broadLogEventHisto. Currently its is stored in the field [delivery/mailParamters/subject]. But it is storing as Hi <%=rtEvent.ctx.firstname%>, where as the expected value is "Hi Lakshmi".Could any one please let me know the better approach to use activities instead of Javascript, since JS is taking so long time when tried.  

Is there a way to set up some delivery urls what will track a click, but not open a web page?We would like to include some type of "rate my experience" element into some of our service emails, probably with an image of 1 to 5 stars. The complication is that management doesn't want it to direct anywhere and be handled completely in the email. I guess it would be 5 links (one for each star) embedded in each image.My searching isn't showing any out of the box solution. But I wondered if anyone has found a way to accomplish this.Cheers

Hi Community, I need to retrieve all email addresses from the past year that did not open Or Click any emails across all campaigns. The output should include:Deployment Date | Delivery Label | Email AddressCould you please guide me through the step-by-step process to achieve this?