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harikrishna_dev76
Level 2
September 7, 2026
Question

ACC Onpremise - upgraded to 9391, but facing issues disabling the IMS

We have recently upgraded ACC to 9391, but facing issues disabling the IMS.
Everything works except the SMS delivery status with error message- 

XSV-350033 IMS authentication is not configured (iRc=-69)

I am looking at serverConf file and there are some additions found when compared prior to upgrade:
mainly around
 

<ims allowedIMSServiceClientId="campaign_io" authIMSClientId="" authIMSClientSecret=""
       authIMSCode="" authIMSEndpoint="https://ims-na1.adobelogin.com" authIMSTAAPI="/ims/token/v3"
       authIMSTAClientId="" authIMSTAClientSecret="" authIMSTAId="" authIMSTAPrivateKey=""
       durationLogThresholdMS="5000" isOAuthS2S="0" logIMSCallsNumber="true">

some more 
   <imsConfig campaignioUrlForImsLogin="">

Error:
Timestamp: 2026-xx-xx14:50:44
Correlation ID: xxxxxxx
Endpoint: https://xxxremovingmainurl.se/nl/jsp/soaprouter.jsp
Operation: xtk:persist#WriteCollection
Response: XSV-350033 IMS authentication is not configured
HTTP status: 403

I would need to understand, if anyone experienced and how to disable.

1 reply

Shubham_Goyal__
Shubham_Goyal__
Level 6
October 13, 2026

Hi ​@harikrishna_dev76 ,

Note sure if your issue still persists or has been solved.

If not, the issue you facing post the v7.4.2 could be related to the Service Account (JWT) credential being deprecated by Adobe & AC outbound integrations with Adobe solutions and apps now rely on OAuth Server-to-Server credential.

To solve this, could you check if you have registered the OAuth project credentials to your AC server via the following command or if not then may try so and see if the IMS issue resolved.

nlserver config -instance:<instance_name> -setimsoauth:ims-org-id/client-id/technical-account-id/client-secret

For additional info on the OAuth/IMS setup in Campaign you may refer to the following guide: Here

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~Thanks - Shubham Goyal (Enterprise Architect)
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