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September 7, 2026
Question

ACC Onpremise - upgraded to 9391, but facing issues disabling the IMS

  • September 7, 2026
  • 0 replies
  • 12 views

We have recently upgraded ACC to 9391, but facing issues disabling the IMS.
Everything works except the SMS delivery status with error message- 

XSV-350033 IMS authentication is not configured (iRc=-69)

I am looking at serverConf file and there are some additions found when compared prior to upgrade:
mainly around
 

<ims allowedIMSServiceClientId="campaign_io" authIMSClientId="" authIMSClientSecret=""
       authIMSCode="" authIMSEndpoint="https://ims-na1.adobelogin.com" authIMSTAAPI="/ims/token/v3"
       authIMSTAClientId="" authIMSTAClientSecret="" authIMSTAId="" authIMSTAPrivateKey=""
       durationLogThresholdMS="5000" isOAuthS2S="0" logIMSCallsNumber="true">


some more 
   <imsConfig campaignioUrlForImsLogin="">

Error:
Timestamp: 2026-xx-xx14:50:44
Correlation ID: xxxxxxx
Endpoint: https://xxxremovingmainurl.se/nl/jsp/soaprouter.jsp
Operation: xtk:persist#WriteCollection
Response: XSV-350033 IMS authentication is not configured
HTTP status: 403

I would need to understand, if anyone experienced and how to disable.