Campaign Classic v7 & Campaign v8

Please help us to write a condition to print “NO DATA” in a row when there is no schedules or schedules length/size==0.ANDPlease help us to write a condition to print only 50 rows even if there are 50+ rows in schedules. FYI,<ctx><schedulePaymentData><schedule>...</schedule><schedule>...</schedule>...</schedulePaymentData></ctx>     <table border="1" cellpadding="4" cellspacing="0"><tr><th>Payment date</th><th>Payment amount</th></tr><%// rtEvent is injected automatically in Message Center templates// rtEvent.ctx is the XML payload from your SOAP <ctx> element// This returns all <schedule> child nodesvar schedules = rtEvent.ctx.schedulePaymentData.schedule;// Campaign-specific E4X loop over XML collectionfor each (var s in schedules) {// Extract and normalize the values as stringsvar payDate = String(s.schedulePaymentDate).trim();var payAmount = String(s.schedulePaymentAmount).trim(

Hello, I’m having a problem with my tracking server. We have set the tracked links to expire in 3 days in a delivery, yet it isn’t expiring at all. Does anyone know in which part of server is this treated, and how could I inviestigate and debug this further?Thank you in advance!

Hi Team,  can anyone help to find what is the reason I am seeing this screen when I launch the Adobe campaign from  Adobe Experience Cloud.   

Hi,I have 15 members of list which need to added as seed list. I need to call that list in Delivery > To> Seed address > either as template or using dynamic condition. Please explain how to do this.Thanks,Saravanakumar

Hi,I’m trying to retrieve campaign workflow details from Adobe Campaign Classic through the API. Specifically, I want to fetch information about the activities within a workflow and the conditions applied in those activities.I attempted using fields from the workflow schema (including the memo field), but I encountered errors and no data was returned. Could you help me understand where these activity and condition details can be accessed through the API?Thanks,Ankita

Hello, we’re experiencing a problem with the autopk of workflows. They’re suddenly generating negative values (-2.233.232.343, for example). Have anyone experienced this problem?

Hello !Sorry for my question, I’m new to Adobe Campaign v8.I’m trying to analyse the open rate from many month ago.The goal is to know, until ‘when’ our customer stop to open our communications. Do you know can I do it ? Is there something on our reporting or should I make a request on my workflow ?Kind regards

Hi, We currently have problem to install large package through SOAP call which contains our custom schema definitions - currently XML package definition is a little bit bigger than 1.2 MB. In logs we can find messages likeSRV-810019 The server process 'web@default' (pid=xxxxx) has unexpectedly crashed. It will be restarted. (iRc=-53) when package was a little bit larger than 1MB then we had no such problems  Any advice ? Thanks in advance 

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a lo

Problem statement:Customers encountering blocking and duplicate-key failures during concurrent Update Data or registration-style operations currently have no Adobe-supported product feature to smooth write contention. Public guidance focuses on maintenance and scheduling, and product guidance does not recommend enabling SQL Server RCSI. ACC should provide native controls and diagnostics to reduce lock contention without requiring unsupported database isolation changes.Request:Provide native concurrency controls for ACC write-heavy operations on SQL Server so customers can reduce blocking and duplicate-key failures without changing unsupported database isolation settings.Possible sub-features:Queue/throttle mode configurable queuing/throttling for high-concurrency write paths, including registration or subscription-style calls Conflict-aware workflow scheduling/locking hints for Update Data activities targeting the same dataset; lock-aware diagnostics and admin visibility Application me

Hello,  We are wondering why Adobe Campaign Classic adds extra fields when querying the database, and whether we can change this behaviour?  In a typology rule, we search the nmsDelivery table for specific rows by selecting the relevant expressions, operators and values (joined with nmsOperation). The query box allows us to view the “Corresponding SQL query”. In the query we see, there is no mention of selecting mData, yet when Adobe Campaign Classic queries the database whilst this typology rule is applied, it retrieves the mData information for the nmsDelivery table, which increases the load on the database and, with concurrent processes, can cause errors.  Hence my question: why does Adobe Campaign Classic use this additional field? Is it possible to change this behaviour to reduce the load on the database?  Kind regards,

In a workflow I set a variable, e.g. vars.contentId, in a Content Management activity.In a typology rule (JavaScript) I need this value, but vars.contentId is not available there.Questions:Can a typology rule access vars.xxx from the workflow if that value is not stored on the delivery (i.e. not mapped to a delivery attribute)? If not, is it possible to add a script field on the delivery Advanced tab that would be able to read vars.xxx, or do scripts there also run only in the delivery context (no vars)?What is the recommended way to pass a workflow variable into a typology rule?

Hi,I installed ACC 7.4.3 with Open JDK 11on Windows 11 and using IIS as web server. I am getting below error message when try to start the web module. 2026-06-01 11:23:32.045+05:30    0000258C    00002AA8      1    info    log    Launching task 'web@default' ('nlserver web -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-06-01 11:23:40.027+05:30    0000258C    00002AA8      1    error    log    SRV-810019 The server process 'web@default' (pid=32040) has unexpectedly crashed. It will be restarted. (iRc=-53) As per documentation, I have set both JAVA_HOME and JRE_HOME.  Here are the outputs when I run these commands. C:\Program Files\Adobe\Adobe Campaign Classic v7\bin>nlserver.exe start web -verbose14:14:12 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)14:14:12 >   Launching task 'web@default' ('nlserver web -verbose -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a loo

Hello, In a workflow, we have a string field that is actually a date formatted as dd/mm/yyyy. We want to use that field within the workflow to filter entries from the last 30 days. How can we convert that string field to a date format? Thanks

How to find out which attributes are being used from List in the live workflows. Eg : if a list have 100 attributes in the list, then how many are being used in live workflows and need to remove the unused from the list.  

Hi Everyone, I'm having a use case where i should use a option variable to make the content on/off  inside the web application how to do it if option is 1 then banner should be visible 0 disappear

Hi,I tried to upgrade Adobe Campaign Classic from 7.3.5 to 7.4.3 as test (base installation is clean)after this when server is starting I’m getting errors like below in watchdog.log2026-05-22 15:35:42.484+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-05-22 15:35:47.485+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=15508) has unexpectedly crashed. It will be restarted. (iRc=-53)2026-05-22 15:35:47.485+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-05-22 15:35:48.483+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=1996) has unexpectedly crashed. It will be restarted. (iRc=-53)2026-05-22 15:35:48.483+02 00001968 00001EA4 1 info log Launching task 'we

Hi ,My requirement is to access Adobe Campaign Classic campaign details based on Campaign ID or PK from an external tool. As an initial step, I am trying to test the integration using Postman or SOAP UI.For this setup, I need to create an operator/user with API access but without access to the ACC client console (forbidden console access). However, user and access management in our environment is currently handled only through Adobe Admin Console.Could you please help me understand:How can I create such an API-only operator through Admin Console? What would be the recommended process for this setup? Is there any alternative approach or workaround for enabling external API access in this scenario?Thank you for your support.Best regards,Ankita Vishe

Hi Team,In ACC v7, I am trying to upload image and video files (JPEG/MP4) by generating Base64 data and storing it in the schema.The process works fine for image files, but when I try to upload a video file, it does not work. I am currently using the web app for this.Could you please help me understand what might be causing this issue and suggest a possible solution?its give me error like this :WEB-530007 Error relaying '/webApp/getBase64Data' to URL 'http://localhost:8080/webApp/getBase64Data?_uuid=ertf-4567-0987-2345-42kh986C86k8&_lastModified=2026-05-05%2005:29:50.183Z&_debug&lang='. Regards,Navin B 

08:30:32 >>> BAS-010006 Unknown error; rc=-2006 (iRc=-2006)08:30:32 >>> Starting 1 connection(s) on pool 'default_default' (Snowflake, server='', login='')08:30:32 >>> ODB-240000 ODBC error: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified SQLState: IM002 (iRc=-2006)08:30:32 >>> WDB-200000 Unable to connect to database of type 'ODBC' with login: '' (iRc=-2006)  I have this error in pre-production server. It appeared with apparently no change in server configuration, and workflows are not working (In fact, wfser wasn’t even started). Anyone knows what the problem is? 

Hi everyone,I am a beginner with Adobe Campaign Classic and I am trying to automate a database schema synchronization using the SOAP APIs.I’m looking at the xtk:builder#UpdateDb method. The documentation mentions it requires an XML parameters argument, but it doesn't provide the internal structure or the attributes supported by this XML.I have already successfully run BuildUpdateSchemaDiff, but I'm stuck on how to properly format the UpdateDb call to actually execute the changes.Could someone provide an example of the XML structure for the parameters argument? 

Hi all,I'm sending an object array (listObject) from an AJO custom action to an ACC v8 transactional message. Simple string fields render fine, but the collection is always empty.AJO payload config:"orderItems": {  "toBeMapped": true,  "dataType": "listObject",  "label": "orderItems",  "fields": {    "productName": { "dataType": "string" },    "quantity": { "dataType": "string" }  }}Event History always shows:<ctx>  <customerName>John</customerName>  <orderId>ORD-12345</orderId>  <orderItems-collection/></ctx>In AJO the orderItems field is set as Variable with type listObject, and child fields are mapped using currentItem.productName, currentItem.quantity.String fields work. The array is collapsed to <orderItems-collection/> — items are never stored.Already tried: schema with unbound="true" ordered="true", re-publish template, verified AJO.Questions:Is this a known limitation when ACC v8 receives JSON arrays via PushEvent from AJO? The co

ACC has a long-standing bug where images inside MSO conditionals are not detected during content upload. The parser appears to treat the conditional comment wrapper as a standard HTML comment, causing any <img> tags within to be skipped entirely during asset discovery.Affected pattern:html<!--[if mso | ie]> <img src="https://images.emlcdn.net/cdn/..." width="640" ...><![endif]-->This becomes particularly painful when a template uses MSO image fallbacks for animated media (GIFs/video posters)  potentially dozens of images that all require manual intervention each deployment cycle.Current workaround (unacceptable at scale): Strip the conditional comment wrappers → upload → re-wrap. Completely counterproductive for templates with multiple fallback images.

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for April 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a l