Campaign Classic v7 & Campaign v8

Hi Team, Am sending to external vendor API request through ACS-GCM encryption and decryption method. API Request payload everything getting generated properly and RAW vendor response also getting while decrypting the vendor response to string it shows below mentioned error and GUID is not getting generated. Please advice what need to be done. DECRYPTED VENDOR RESPONSE = [{\n "ServiceExecutionStatus" : "ERROR",\n "Errors" : {\n "Error" : {\n "Code" : "AUF-ESB-Err-03",\n "Message" : "Native to XML nXSD translation failed for the nXSD XXXWhatsappIntegration/Resources/Schemas/AdobeReqSchema : Translation Failure.\nFailed to translate JSON to XML. ParseError at [row,col]:[-1,-1]\nMessage: Cannot read attribute: element has children or text\nThe incoming data does not conform to the NXSD schema. Please correct the problem.\n"\n }\n }\n}]

Hi, We currently have problem to install large package through SOAP call which contains our custom schema definitions - currently XML package definition is a little bit bigger than 1.2 MB. In logs we can find messages likeSRV-810019 The server process 'web@default' (pid=xxxxx) has unexpectedly crashed. It will be restarted. (iRc=-53) when package was a little bit larger than 1MB then we had no such problems  Any advice ? Thanks in advance 

Hello,We would like to implement a typology rule so that transactional emails can only be sent to certain domains.We have added a "filtering" typology rule to the Transactional Message typology in several different targeting dimensions (rtEvent, address, recipient) but it does not appear to be working. Does this need to be done on the RT instance? We are looking for guidance on how to achieve this filter.Thanks,Skyler

We have recently upgraded ACC to 9391, but facing issues disabling the IMS.Everything works except the SMS delivery status with error message- XSV-350033 IMS authentication is not configured (iRc=-69)I am looking at serverConf file and there are some additions found when compared prior to upgrade:mainly around <ims allowedIMSServiceClientId="campaign_io" authIMSClientId="" authIMSClientSecret=""       authIMSCode="" authIMSEndpoint="https://ims-na1.adobelogin.com" authIMSTAAPI="/ims/token/v3"       authIMSTAClientId="" authIMSTAClientSecret="" authIMSTAId="" authIMSTAPrivateKey=""       durationLogThresholdMS="5000" isOAuthS2S="0" logIMSCallsNumber="true">some more    <imsConfig campaignioUrlForImsLogin="">Error:Timestamp: 2026-xx-xx14:50:44Correlation ID: xxxxxxxEndpoint: https://xxxremovingmainurl.se/nl/jsp/soaprouter.jspOperation: xtk:persist#WriteCollectionResponse: XSV-350033 IMS authentication is not configuredHTTP status: 403I would need to understand, if anyone expe

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for August 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a

​@ParthaSarathy ,kindly help with below requirement in adobe campaign,The campaign needs to be executed twice a month (during the 1st and 3rd weeks) using one email template, and twice a month (during the 2nd and 4th weeks) using a different email template. Additionally, one template should be executed once every month during the 2nd week. 

I am changing the snowflake login from password to key-pair. I am following the steps in the user documentation  and approved steps by a ticket opened with Adobe support.I created a key pair.The DBA created a new user and added the public key to the user. In the Adobe UI External Account I removed the password and added the new user and added the private key to the Keypair Auth tab. I am getting the error password not found.  Here’s what I have tried: Added a dummy password - same errorCreated a new external account and add the needed information, user, private key - same error  

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a lo

Hi Everyone, Can you please confirm whether we can do Frequency Capping in Service Subscription for both Android and IOS PN in Adobe campaign V8My Requirement is I need to restrict the PN communication to be sent to customer only once with 1 hour. Please help me on this.  Thanks, Saravanakumar. B

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for July 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a lo

Hello,We are using targetData fields added in a workflow transition, as described in the Adobe documentation.Use workflow data | Adobe CampaignThe delivery is configured with:Recipients: Specified by the inbound event(s)Action: PrepareThe fields are available in the transition and work during personalization, for example:<%= targetData.nombreProducto %><%= targetData.importe %>However, when we open the delivery Preview and select a specific recipient, recipient fields are displayed correctly, but targetData values return undefined.Is it possible to preview the real targetData values associated with a specific recipient before sending the delivery? Is any additional configuration required in the delivery form or preview?Thank you.

Hi,I’m trying to retrieve campaign workflow details from Adobe Campaign Classic through the API. Specifically, I want to fetch information about the activities within a workflow and the conditions applied in those activities.I attempted using fields from the workflow schema (including the memo field), but I encountered errors and no data was returned. Could you help me understand where these activity and condition details can be accessed through the API?Thanks,Ankita

Please help us to write a condition to print “NO DATA” in a row when there is no schedules or schedules length/size==0.ANDPlease help us to write a condition to print only 50 rows even if there are 50+ rows in schedules. FYI,<ctx><schedulePaymentData><schedule>...</schedule><schedule>...</schedule>...</schedulePaymentData></ctx>     <table border="1" cellpadding="4" cellspacing="0"><tr><th>Payment date</th><th>Payment amount</th></tr><%// rtEvent is injected automatically in Message Center templates// rtEvent.ctx is the XML payload from your SOAP <ctx> element// This returns all <schedule> child nodesvar schedules = rtEvent.ctx.schedulePaymentData.schedule;// Campaign-specific E4X loop over XML collectionfor each (var s in schedules) {// Extract and normalize the values as stringsvar payDate = String(s.schedulePaymentDate).trim();var payAmount = String(s.schedulePaymentAmount).trim(

Business requirement is to use direct domain to send out transactional emails from Adobe Campaign V8. In Control Panel, it throwing a warning says its Apex domain and sub-domain should use.

Hi team,I'm using Adobe Campaign Classic v8 with a File Transfer activity to download files from an Amazon S3 bucket. My S3 bucket contains multiple files with the same prefix, for example:Automation_1225950_20260717_1514.csvAutomation_1226051_20260717_1514.csvIn the File Transfer activity, I'm using the following path:adobe-incoming/Service_Automation_The workflow is:Scheduler → File Transfer → Data Loading However, the File Transfer activity only downloads/processes one file, even though multiple files match the prefix.My questions are:Is this expected behavior in ACC v8 for Amazon S3? Is there a way to process all matching files in a single workflow execution? If not, what is the recommended approach to load multiple files from S3 into ACC?Any guidance or best practices would be appreciated.Thank you! 

Hi Team,  can anyone help to find what is the reason I am seeing this screen when I launch the Adobe campaign from  Adobe Experience Cloud.   

Hello, I’m having a problem with my tracking server. We have set the tracked links to expire in 3 days in a delivery, yet it isn’t expiring at all. Does anyone know in which part of server is this treated, and how could I inviestigate and debug this further?Thank you in advance!

Hi,I have 15 members of list which need to added as seed list. I need to call that list in Delivery > To> Seed address > either as template or using dynamic condition. Please explain how to do this.Thanks,Saravanakumar

Hello, we’re experiencing a problem with the autopk of workflows. They’re suddenly generating negative values (-2.233.232.343, for example). Have anyone experienced this problem?

Hello !Sorry for my question, I’m new to Adobe Campaign v8.I’m trying to analyse the open rate from many month ago.The goal is to know, until ‘when’ our customer stop to open our communications. Do you know can I do it ? Is there something on our reporting or should I make a request on my workflow ?Kind regards

Problem statement:Customers encountering blocking and duplicate-key failures during concurrent Update Data or registration-style operations currently have no Adobe-supported product feature to smooth write contention. Public guidance focuses on maintenance and scheduling, and product guidance does not recommend enabling SQL Server RCSI. ACC should provide native controls and diagnostics to reduce lock contention without requiring unsupported database isolation changes.Request:Provide native concurrency controls for ACC write-heavy operations on SQL Server so customers can reduce blocking and duplicate-key failures without changing unsupported database isolation settings.Possible sub-features:Queue/throttle mode configurable queuing/throttling for high-concurrency write paths, including registration or subscription-style calls Conflict-aware workflow scheduling/locking hints for Update Data activities targeting the same dataset; lock-aware diagnostics and admin visibility Application me

Hello,  We are wondering why Adobe Campaign Classic adds extra fields when querying the database, and whether we can change this behaviour?  In a typology rule, we search the nmsDelivery table for specific rows by selecting the relevant expressions, operators and values (joined with nmsOperation). The query box allows us to view the “Corresponding SQL query”. In the query we see, there is no mention of selecting mData, yet when Adobe Campaign Classic queries the database whilst this typology rule is applied, it retrieves the mData information for the nmsDelivery table, which increases the load on the database and, with concurrent processes, can cause errors.  Hence my question: why does Adobe Campaign Classic use this additional field? Is it possible to change this behaviour to reduce the load on the database?  Kind regards,

In a workflow I set a variable, e.g. vars.contentId, in a Content Management activity.In a typology rule (JavaScript) I need this value, but vars.contentId is not available there.Questions:Can a typology rule access vars.xxx from the workflow if that value is not stored on the delivery (i.e. not mapped to a delivery attribute)? If not, is it possible to add a script field on the delivery Advanced tab that would be able to read vars.xxx, or do scripts there also run only in the delivery context (no vars)?What is the recommended way to pass a workflow variable into a typology rule?

Hi,I installed ACC 7.4.3 with Open JDK 11on Windows 11 and using IIS as web server. I am getting below error message when try to start the web module. 2026-06-01 11:23:32.045+05:30    0000258C    00002AA8      1    info    log    Launching task 'web@default' ('nlserver web -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process2026-06-01 11:23:40.027+05:30    0000258C    00002AA8      1    error    log    SRV-810019 The server process 'web@default' (pid=32040) has unexpectedly crashed. It will be restarted. (iRc=-53) As per documentation, I have set both JAVA_HOME and JRE_HOME.  Here are the outputs when I run these commands. C:\Program Files\Adobe\Adobe Campaign Classic v7\bin>nlserver.exe start web -verbose14:14:12 >   Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)14:14:12 >   Launching task 'web@default' ('nlserver web -verbose -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a

Dear Adobe Campaign Community,Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2026, designed to help you resolve common challenges swiftly and effectively.Our Top KCS Articles are your shortcut to:Quickly identifying and resolving recurring issues. Accessing expert insights and best practices for Adobe Campaign. Streamlining your troubleshooting process for maximum productivity. Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.Start supercharging your problem-solving skills today by exploring our Top KCS Articles! Take a loo