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AnkitaVi1
Level 2
July 3, 2026
Question

Workflow Activity Details via Adobe Campaign Classic API

  • July 3, 2026
  • 4 replies
  • 109 views

Hi,

I’m trying to retrieve campaign workflow details from Adobe Campaign Classic through the API. Specifically, I want to fetch information about the activities within a workflow and the conditions applied in those activities.

I attempted using fields from the workflow schema (including the memo field), but I encountered errors and no data was returned. Could you help me understand where these activity and condition details can be accessed through the API?

Thanks,
Ankita

      4 replies

      Nolan_Chabert
      Adobe Employee
      Nolan_ChabertAdobe Employee
      Adobe Employee
      July 6, 2026

      Hi ​@AnkitaVi1 ,

      Thanks for reaching out.

      Could you please share a bit more information about your implementation?

      • Are you using an out-of-the-box (OOTB) SOAP API or a custom API?
      • Could you share the API request you're using (if possible) and the exact error message you're receiving?

      In general, the workflow definition—including the activities and their configuration—is stored as XML (typically in the workflow's memo field). You should be able to retrieve this XML through the API and then parse the XML structure to extract the activity details and the conditions configured within each activity.

      If you can provide the API call and the error you're seeing, I'll be happy to help investigate further.

      Thanks,

      Nolan

      D
      davidwarner
      Level 2
      July 13, 2026

      Those details aren't usually available from the workflow schema directly. They're typically stored in the workflow's XML definition, so you'll need to retrieve and parse that. If you share your API type and ACC version, it'll be easier to point you to the right method.

      You’re now chatting with Mini. Responses may have lower quality until 3:43 PM.

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      Nolan_Chabert
      Adobe Employee
      Nolan_ChabertAdobe Employee
      Adobe Employee
      July 14, 2026

      Hi ​@davidwarner , what do you mean by upgrade to Plus? 

      Nolan_Chabert
      Adobe Employee
      Nolan_ChabertAdobe Employee
      Adobe Employee
      July 14, 2026

      Hi ​@AnkitaVi1 , are you still facing the issue? 

      MasonReed11
      MasonReed11
      Level 2
      July 21, 2026

      Workflow activities and conditions are not exposed as regular workflow schema fields in Adobe Campaign Classic. You’ll need to retrieve the workflow definition (XML) through the API and parse it to get activity details, transitions, and conditions.

      The memo field won’t provide the complete workflow structure. Make sure the API user has proper permissions to access workflow definitions as well.

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