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MaryWa1
Level 2
August 5, 2026
Solved

Errors with Adobe Campaign v7 key-pair snowflake database connection

  • August 5, 2026
  • 9 replies
  • 180 views

I am changing the snowflake login from password to key-pair. I am following the steps in the user documentation  and approved steps by a ticket opened with Adobe support.

I created a key pair.

The DBA created a new user and added the public key to the user. 

In the Adobe UI External Account I removed the password and added the new user and added the private key to the Keypair Auth tab. 

I am getting the error password not found. 

 

Here’s what I have tried: 

Added a dummy password - same error

Created a new external account and add the needed information, user, private key - same error

 

 

    Best answer by Amine_Abedour

    Hello ​@MaryWa1

    The private key must be protected with a passphrase. This passphrase must be entered in the Password field of the external account.

    Br,

    9 replies

    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity Advisor
    Community Advisor
    August 6, 2026

    ​@MaryWa1 Instead of editing the existing account. Try creating a new account.

    Manoj  | https://themartech.pro
      MaryWa1Author
      Level 2
      August 10, 2026

      Hi ​@Manoj_Kumar , Thanks for the reply and suggestion.  I did try creating a new external account and with a new SF user too. I got the message ‘You must specify the FDA account.’ which I haven’t been able to resolve yet.

       

      Manoj_Kumar
      Community Advisor
      Manoj_KumarCommunity Advisor
      Community Advisor
      August 11, 2026

      Can you share some details on what info you filled while creating this account?

      Manoj  | https://themartech.pro
      Amine_Abedour
      Community Advisor and User Group Leader
      Amine_AbedourCommunity Advisor and User Group LeaderAccepted solution
      Community Advisor and User Group Leader
      August 21, 2026

      Hello ​@MaryWa1

      The private key must be protected with a passphrase. This passphrase must be entered in the Password field of the external account.

      Br,

      Amine ABEDOUR
      MaryWa1Author
      Level 2
      August 21, 2026

      ​@Amine_Abedour Yes! Thank you! I was creating the key pair without the passphrase as advised by a DBA. When I created it with the passphrase the connection is working. 

      Thanks for replying!!

        davidwarner
        Level 2
        September 15, 2026

        I’d first verify the private key format and make sure it exactly matches the public key added to the Snowflake user. The “password not found” error suggests Adobe may still be trying password authentication, so also double-check the External Account’s key-pair authentication settings and connector logs.

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