Errors with Adobe Campaign v7 key-pair snowflake database connection

I am changing the snowflake login from password to key-pair. I am following the steps in the user documentation  and approved steps by a ticket opened with Adobe support.

I created a key pair.

The DBA created a new user and added the public key to the user. 

In the Adobe UI External Account I removed the password and added the new user and added the private key to the Keypair Auth tab. 

I am getting the error password not found. 

Here’s what I have tried: 

Added a dummy password - same error

Created a new external account and add the needed information, user, private key - same error