Adobe Journey Optimizer

We have a requirement to apply different capping thresholds to different placements,For a given customer A show offer B, X times in Placement C or Y times in Placement Dwhere X <> YFor example,For customer Andrew, show LOAN offer, 3 times over 7 days in Header placement or 2 times over 14 days Footer placement My idea would be to include an optional placement qualifier (“Placement name”) when selecting “Apply capping to each placement” as shown above. Capping would then apply to “Placement name” only and not all placements. Note that placement capping is “Offer Decisioning” functionality, which would need to be re-introduced into experience decisioning.  

I have created this Inbound webhook for SMS https://platform-va7.adobe.io/journey/webhooks/ingest/277029ed-xxxxxxxxxxxxxxx What should I do next? I'd like to have the opt out data (tracked with that webhook) in an AEP dataset... What steps should I follow once I have the webhook URL? Thanks.

Hi, I am working in a system where the same email address can be associated with multiple profiles.  The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently.  Previously in Adobe Campaign I would just dedupe my audience on email address. I am trying replicate this kind of behavior in a journey in AJO.  One thought was to use exit criteria for the journey and exit any profiles where the email address had received the contact, but that still means in the initial touch in the journey there could be duplicate email addresses. Has anyone dealt with a similar situation and if so how did you manage it?

I’ve noticed a change in behavior when adding images to AJO Content templates via the AEM asset selector. Previously, the selector would persist in the last-used subfolder for subsequent image additions. Now, it resets to the root directory every time a new image is selected, forcing manual navigation through the folder hierarchy for each asset. Is there a configuration or setting to restore the previous behavior where the specific project folder remains open?

Hi team, I need to replicate this python code from a custom provider into AJO Custom sms config.  When I run that piece of code is returning a 200 status (ok) but when I configure into AJO is returning this What am I doing wrong? Thanks!   I also have the user and password values so I can get the token from those values too if it’s neccesary. Here what I did in python 

Has anyone used Carousels in Adobe Journey optimizer InApp Configuration? the requirements are to display multiple images under one In-App message content.Let me know if there are any feedback or findings across this.Thanks Prate

We’re excited to introduce the AJO Mobile Learning Hub, a centralized learning destination designed to help you configure, design, launch, and optimize mobile experiences using Adobe Journey Optimizer.Whether you’re just getting started with mobile channels or looking to refine advanced use cases, the hub brings together practical guidance and best practices in one place.Access the AJO Mobile Learning Hubhttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/mobile-learning-hub/overviewYou can also find it on Experience League under:Learn → Tutorials → Journey Optimizer → Mobile Learning HubWhat you’ll find in the hub Overview and Getting Started Learn about the value of AJO Mobile, review customer examples, and understand how mobile fits into your Journey Optimizer strategy. Configure and Launch (Developers) Step-by-step guidance for enabling mobile channels, including SDK setup, event triggers, and Adobe Experience Platform integration. Design and Deliver (Marketers)

We are experience lot of strange tings happening to out email when they are created during AJO updates. It seems to have some connection to our created email fragment that uses variables. Since it suddenly becomes problems with them, for a day or two. Then it goes back to normal. What happens is that fragments that uses variables, has a set av default values. In the templates where fragments is used and the default variables is changes to something else, they are reset to default in the templates they work on when the release is ongoing. This causes a lot of problems since out fragments has language and business areas values - when this changes it all becomes wrong. The logo changes to another business unit, and the footer becomes footer for another country and language. Can somebody confirm if our theory is correct, that a AJO release can effect emails that you are working on during the release.

AJO cant use Array Attributes from an AEP Profile in Web Channel, only flat array are accessible in AJO WEB channel https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/using-array-attributes…  is it still a limitation ?

Hi all,  Did someone ever hardcoded a listObject in custom action? my object is defined and working when using the aep data field directly but I’m doing some troubleshooting as I’m suspecting my custom action is failing when a field has special charater.[        {            "parent_SKU": "",            "child_SKU": "",            "pdpURL": "",            "largeImage": "",            "title": ""        }    ] Thanks,​@SatheeskannaK ​@Mohan_Dugganab David

Has anyone faced an error while adding mp4 video in the InApp channel for AJO. I’ve added GIF and it works fine but not embedded video playback.Could you please let me know if this is feasible or not, documentation does say video is supported.Design your In-app content | Adobe Journey Optimizer Error Message: There was a problem selecting the asset. Please try again.

Hi Team, In AJO, few data from other journeys are also inserting into the current running journey. I have applied all the possible validations, but this issue has not resolved. What could be the issue? Please help me to resolve this. Thanks in advance.

Hi Everyone,I’m trying out the web channel → web experience feature in adobe journey optimizer and need some guidance on testingHere’ what i’ve done so far:Created a journey in AJO Added a web experience action in the journey Selected my website page url in the web experience in non-visual editor mode, configured a content change for a specific element on the page the journey entry condition is based on the web eventNow i’m bit confused about how to test and validate this setup:How do we see the personalized content on the page, my page is websdk enabled and datastream flows into correct sandbox and i’m testing in the same sandbox

Does anyone have any experience using the Dry Run mode in AJO with either events as a condition within a journey or as an entry point?  I’ve been using it recently and whilst it works fine for batch qualified audiences, I’ve not seen any results when using events?Thanks,Paul

I have a field called ReminderDay in my profile schema. The value can be  Sunday, Monday, Tuesday, Wednesday, and so on.When a profile enters the journey, I want to send the email only on the reminderDay. For example, if the profile’s ReminderDay value is Friday and  If today is Friday, the email should be sent immediately. If today is not Friday, the profile should wait until the upcoming Friday before receiving the email.Due to limitations on the number of nodes, I want to implement this logic using custom code in the wait condition.However, I am struggling to determine the current day within the custom code.Is there a way to retrieve the current day using custom code, or is there an alternative approach that achieves this with a minimal number of nodes?Thanks ,in AdvanceDeepak Vasudevan​

Hi does anyone else have the experience in AJO where you assign a different image for dark mode, but the formatiing is completely off and connot be adjusted? My image in light mode is fine, but when I add the dark mode image it left alignes and no matter what i do i cannot center align it? in fact the settings under dark mode affect the light mode images. Anybody worked successfully with this ? txMarc

I am implementing AJO Push Notifications using AEP Mobile SDK + Edge Network and facing an issue with push profile persistence.What is working: Push token and ECID are visible in AEP Assurance → Push Debug → Client Edge streaming validation is successful Hits are received and processed in Assurance Events are visible in AEP → Customer → Profiles Issue: All steps mentioned in the tutorial have been followed: https://experienceleague.adobe.com/en/docs/platform-learn/implement-mobile-sdk/experience-cloud/journey-optimizer/journey-optimizer-push#create-push-credentials 

As per a requirement in my work . I will need to export CJA report which contain , email , bounces , clicks and sends as a csv export to a sftp location. Can this be done natively within CJA or is it a complex procedureTIADaven 

After the latest AJO release in January 2026 we have experienced some strange changes in the email designer. There is a feature in the designer that lists out all the links used in the email, allowing you to change the links from the list directly without going into the different content block to do the same work. Nice feature. In case we use fragments when creating emails. And in the fragments again we use variables to select your country and language. witch again decides what link that will appear based on your variable settings. Now we see that this list is listing out absolutely all links in the code, also those that is not been shown/used based in the variable settings. This is really confusing for the end users, that get lots of links in the list they don’t know what is. Can this be solved in an easy way, just showing the actual links that will appear in the email when it is sent.   

Hello - I just started this below course and the video quality was too poor and in the settings also I don’t see an option to switch to higher pixel so, can you pls check.https://experienceleague.adobe.com/en/courses/ajo-design-and-deliver-messages/module-1/step-2Thank you!

Is it only because Adobe wants the customer to buy additionally AT? Totally not understandable :) 

Hi Team, I was trying to create an email subject for an API Triggered Transactional Campaign (all the values are received from JSON payload for personalization) using the language attribute that exist in the payload with values EN and FR. I wrote this code as shown in image, but it didn’t work.. Can anyone guide me how can I create a conditional email subject line with personalization fields using context variable from the Payload. 

Adobe Journey Optimizer Business Practitioner Professional free online training with exam preparation. Have a question about the AJO Foundations course, AJO Business Practitioner Professional course, or the Certified Professional exam prep guide listed on the certification information page? Reply to this thread and a learning support specialist will respond to you.  We follow the Adobe Experience League Community Forum Guidelines in this discussion thread. If the response resolves your question, consider giving a Like to the learning specialist who replied. We appreciate the kudos! Questions outside the scope of the online courses and exam preparation guide will be directed to the main community forum page. 

I want to use the split helper function in Adobe Journey Optimizer to separate a phone number coming from a journey event into multiple parts. The phone number is stored in the field context.journey.events.1278567881._floridapowerandlight.journey.additionalPhone, and my goal is to split this value using a delimiter (for example, -) so I can access each segment individually. However, I am encountering syntax errors when trying to use the split() function, which indicates that the field or context where I am applying it does not support PQL expressions.I need this result(234-456-7890)