Skip to main content
Level 2
11월 10, 2026 11:33 오전 UTC
질문

Follow-up based on clicks on a specific CTA

Hi,
I would like to create a segment based on customers who have clicked on a specific CTA in an email, so that I can follow up with these customers differently from the rest.

In a journey, I can only find the option to follow up based on “Email clicked” as a general reaction event, rather than clicks on a specific URL. I haven’t been able to find any documentation on how to set up an audience that covers this.

Is it possible to set this up?

 

3 답변

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
11월 10, 2026 3:30 오후 UTC

Hi ​@Ann-Harriet, You can use the screenshot below to set up an batch audience that tracks the specific link clicks from an email.

 

 

번역
Thanks, Sathees
Ann-Harriet작성자
Level 2
11월 11, 2026 8:24 오전 UTC

Thanks for your response.

I want to use this follow up in an onboarding journey for new customers. The journey is currently in draft. Where can I find the message ID for an email before the journey goes live?

번역
SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
11월 11, 2026 2:25 오후 UTC

​@Ann-Harriet You can find the message ID on the journey canvas by clicking on the “Email” action.

 

 

 

번역
Thanks, Sathees