WhatsApp Native Channel – CTA URL Button Clicks Not Tracked in AEP

Hi!

We're testing the native WhatsApp channel in AJO and noticed that Quick Reply button interactions are successfully captured in AEP as message.tracking events, while CTA URL button clicks are not.

When clicking a CTA URL button, the user is correctly redirected to the external website, but no tracking event appears in AEP.

According to Adobe's 2026 release notes, CTA URL button tracking is supported.

So:

Should CTA URL clicks generate tracking events in AEP, similar to Quick Replies?

Is additional configuration required to enable CTA URL click tracking?

Which AEP dataset should contain these events?

Is this tracking supported in Journey Test Mode?

Is this expected behavior or a potential issue?

Thanks!