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The 2nd edition of the Journey Optimizer Community Lens newsletter is out now!
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  • on 28-03-2023
    Description - I would like the option to have one step in a journey where customers are entering into a segment or exiting from a segment from this step. Why is this feature important to you - This would help with orchestrating the journey so customers could at some point (depending on previous ste...

    Status

    New

    Views

    132

    Likes

    2

    Replies

    2
  • on 27-03-2023
    Basically, this feature allows you to make modifications to a launched Campaign while messages are in the process of being deployed. These changes will then be applied to all un-sent messages.   Think about we realize that we need to modify the subject line for some reason or any other content, we w...

    Status

    New

    Views

    65

    Likes

    0

    Replies

    0
  • on 21-03-2023
    Once a journey or a Campaign has been launched, it would be of a great help to have the info of the process until is completed.   E.g.    Message Creation             START               FINISH           COUNT                                         DD/MM/YYYY    DD/MM/YYYY   ###   Content Calculati...

    Status

    New

    Views

    89

    Like

    1

    Replies

    0
  • on 05-03-2023
    Description - We'd highly appreciate an option to restore key objects in the product. At the moment majority of users would like to have ability to modify objects like Decisions/Offers/Journeys etc., however there's no way to restore changes applied to them or even to lookup previous version/status...

    Status

    New

    Views

    75

    Like

    1

    Replies

    0
  • on 16-02-2023
    Description - To have a general error setup mechanisn where we can setup the users who should be notified in case of error. Why is this feature important to you - We can create custom action/activity at every stage in AJO journey design. But, it will be repetitive 'in case of error' configuration s...

    Status

    New

    Views

    72

    Likes

    0

    Replies

    0
  • on 16-02-2023
    Description  We have a front-end developer who is developing e-mail blocks in HTML that we save in the Adobe Library. This is a nice function because this makes it easier the re-use components of an e-mail.Unfortunately, it is not possible to add it to the library with a contextual attribute in it....

    Status

    Accepted

    Views

    188

    Likes

    0

    Replies

    5
  • on 14-02-2023
      Hi, I see we have a need to change when and how often a Journey is scheduled after it has been published. Insted of having to create a new journey just to change when journey is set to schedule, with all the impact it has to current profiles in the journey. I would like the possibility to change w...

    Status

    New

    Views

    111

    Likes

    0

    Replies

    2
  • on 09-02-2023
      Description - I would like to have alerts on all the journeys and would like to made aware when these journeys fail. We as of now have no other option other than manually check them. This then leads to journeys being broken for a longer time without us knowing. I am aware that alerts are used for...

    Status

    New

    Views

    226

    Likes

    2

    Replies

    5
  • on 06-02-2023
    There is currently no option with a channel surface or email template to prevent additional channel surface applied URL parameters from being included in external domain based links.   For instance, we may wish to only have the additional automated parameters to be included with sender address based...

    Status

    New

    Views

    94

    Likes

    0

    Replies

    1
  • on 03-11-2022
    Description: Being able to retrigger journeys for profiles where the previous instances have failed for whatever reason. With the event recording every single personalized attribute, these fields can also be retriggered.   Why is this feature important to you:  As of now we have a custom retrigger o...

    Status

    New

    Views

    100

    Likes

    0

    Replies

    0
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