OCM: Support Custom Actions for External Endpoints in OCM Description | Community
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Pradeep-Jaiswal
Level 6
April 18, 2026
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OCM: Support Custom Actions for External Endpoints in OCM Description

  • April 18, 2026
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In Adobe Orchestrated Campaign (OCM) Bring support for Custom Actions to message external third-party endpoints into the Orchestrated Campaign framework.

 

Why is this feature important to you Modern tech stacks require seamless API connectivity to systems outside the Adobe ecosystem (e.g., Slack, Zendesk, legacy CRMs). The inability to trigger external custom actions fragments the customer journey and limits omnichannel orchestration.

 

How would you like the feature to work Enable the same Custom Action framework available in AJO within the OCM canvas, allowing us to configure and trigger outbound webhooks and API calls as standard orchestration nodes.

 

Current Behaviour Custom Actions for messaging external third-party endpoints are not currently supported within the OC framework