Product Communities

We are creating a single email asset for 2 segments (members + default)We want to show certain areas to members but hide from the default segment.By using Conditional Content, it seems for text sections it works by simply deleting the text section (or is there a cleaner just “hide” this section”?)What I can’t figure out is how to hide the button from the default segment. 

In CJA, is it possible to build this with a sequential segment? Or will it have to be derived? We are looking for people that visited a certain experience. They have should have  ">4 sessions within a 30 day period within the last 4 months, with the last use < 30 days ago.” This feels more complicated than what CJA can produce. 

Hello all! Question for the community. I’m looking to figure out how long it takes users to complete one of our online scheduling flows on the site on average (from form 1 to the confirmation screen), to see if mobile or desktop takes longer to complete the flow. I figured out how to create a derived field in CJA to calculate the total time it takes users to complete the flow from start to finish (meaning it calculates the entire total of seconds all users have spent completing the flow). I called that dimension Time To Complete OLS Flow and added it to my data view. Then in workspace, I created a calculated metric with Time To Complete OLS Flow divided by the total number of flow completions (booked appointments) to find the average time per user it takes to complete the flow. However, I'm not sure whether to use events or visits as the persistence in the denominator for that calculated metric. ie, Time To Complete OLS Flow / Booked Appts (visits) OR ie, Time To Complete OLS Flow / Bo

How is that possible? Or only Dev2 is on a prod?  

Hey team, I recently developed a data element to dynamically populate the datastreamID based on the page hostname - however the edgeConfigID is still resolving to %data element%. Any advice on how I can configure the data element so it is available at run time? Currently on Adobe Experience Platform Web SDK  v2.34.1 extension  In this thread it mentions that Adobe fixed the issue at the extension level , however I am encountering the same issue Thanks,Ty

Hi Team,I’m trying to retrieve the list of journeys using the Adobe Journey Optimizer API. I found a link in the documentation that provides a YAML file, which I imported into Postman. However, when I trigger the request, I’m not getting any response.Reference link: Journeys Retrieve APICould you please help me resolve this issue?  

Hi everyone,We are currently working with Edge Delivery Services using AEM Authoring as the content source (spreadsheet-based publishing flow).We noticed that after publishing a spreadsheet and generating the corresponding JSON, French accented characters are being replaced by the Unicode replacement character (�).Example:Aller simple � partir deinstead ofAller simple à partir deWhat we validated so far:Spreadsheet content inside AEM Authoring looks correct Source content is UTF-8 encoded Frontend rendering path is correct Generated JSON already contains the replacement characterThis makes us think the issue may happen somewhere in the spreadsheet → JSON publishing pipeline, possibly related to charset handling during transformation.Has anyone experienced something similar when using EDS with AEM Authoring and spreadsheet-based content?Are there any known encoding considerations, charset configurations, or best practices we should review?Thanks in advance!

Hi, The client is asking which Meta permissions are required by AJO to generate and use the access token for the WhatsApp channel integration.In a community thread, I saw that the following permissions were mentioned as required:whatsapp_business_manage_events whatsapp_business_management business_managementHowever, the client is requesting official clarification or documentation explaining why these high-level permissions are necessary.So my questions are:Are these the exact permissions AJO requires when integrating with the WhatsApp Cloud API? Is there any official documentation that explains why these specific permissions are needed?Thanks

I wanted to know that can we get the public URL of an asset using Asset Management in AJO and then use that URL in AJO email designer in HTML code view.I know that we can select the assets directly from assets menu but I am looking into an alternative using the public URL of assets.

Hi Team,Could you please help me.We have put condition activity after Read Audience. In Condition activity, we have to split EML population Vs not EML population.Here attribute exclusionType is String Array storing multiple values like EML, AMB, EFG etc and customerAttributes is Object.We need to split the audience based on exclusionType=EML and others.We tried with below condition but it seems like the profile whoever having first position(index) stating as EML is only fetching in condition. It means if any profile having exclusionType=EML on 2nd or 3rd or so forth position, is not at all coming.Advanced Expression using as:#{ExperiencePlatform.ProfileFieldGroup.profile._abc.customerAttributes.exclusionType} == ['EML']Please help here - we need to check EML value at any position in exclusionType attribute.

Hello!I need to write a report that captures how many total active jobs there were in any given month of a year. My main problem is our active status’ are custom fields and WF doesn’t seem to want to work with those.How do I get this report?ThanksJustin

We’ve sporadically encountered this issue over the past four years, and no one has been able to resolve it. When a request comes in, we respond with an update or comment in the request, tagging the requestor. The requester responds to our comment, but the reply does not appear in the thread within the request; instead, it shows up in their own Profile ‘Updates’ area. No other users are tagged in these updates. We have no idea how these updates are reaching the user’s profile. Has anyone else experienced this? We only discover this when we check in with a customer after not hearing from them, and they say, “oh no, I replied to you!” We then have to search to find their comment, and most of the time, it’s on their own profile. My thought is that maybe they are replying to the notification email, and somehow it’s not being routed to the correct thread. Or perhaps there’s a link in the email that’s supposed to direct them to the existing comment thread, but instead is taking them to their

Hi All, I’m looking to tidy up fields in our schemas that are activated for profile, and have been looking into field deprecation.  I fully understand deprecating a field doesn’t delete it, just removes it from the schema view, but I was also hoping it would clean it up from the profile view, audience builder…  Am I doing something wrong or is this by design and it will only be deprecated from the schema itself? Many Thanks, Paul

Hello,I would like to understand AEM 6.5.0 would continue to run if upgrade the windows server 2019 to 2022 ? What would need to be done before that hosting server upgrade ?

Hi, I need some help regarding an issue with our Adobe Experience Platform Web SDK and Adobe Target implementation.We are working on an integration using Adobe Launch, Web SDK (sendEvent) and Adobe Target, where everything works correctly on the initial page load. We already have a working setup where the Web SDK sends a request using correct decisionScopes, and a separate applyPropositions rule is used to render the experiences.However, we are facing an issue in a SPA environment where the page does not fully reload. Instead, filter changes update the URL using hash changes (window.location.hash).The problem is that when the user changes filters:the URL hash updates correctly but we cannot reliably trigger a new sendEvent the Launch History Change event is inconsistent sometimes it fires multiple times for the same filter change sometimes it does not fire at all depending on navigation flow As a result, the Web SDK request is not consistently sent, and in some cases we do not receive

When designers are using Asset Link to link to image files in the DAM via InDesign, the DAM is relating it to a duplicate image from a different path when the InDesign file is uploaded to the DAM. We have a current workflow that requires us to create duplicates. I am working on changing that workflow to eliminate the need for the duplicates but we aren't ready yet to do that. So my question is: When files with linked assets are uploaded to the DAM does AEM look for the first asset with that hash to relate it to or does it look for the one originally specified by Asset Link?

Hello, I have a user who has deleted assets in AEM before changing the status from ‘Approved’ to ‘Rejected’. This has resulted in the assets still appearing on Content Hub, with no way to remove them. Is there a way I can remove these assets from Content Hub? Thank you,Lana

I am trying to set up an integration between AWS Quick and Adobe Experience Manager.To setup the MCP connection AWS requires a Token and Authorization url. Can you let us know what those values are for the following MCP server? https://mcp.adobeaemcloud.com/adobe/mcpUsing MCP with AEM as a Cloud Service | Adobe Experience Manager

Hi all,We have a unitary event-based flow: streaming event → AEP → AJO journey → Custom Action (REST) → ACC delivery.We're currently using these methods for verification and debugging, and want to know if there's anything else we're missing:What we're using today:AEP Dataset Preview to spot-check ingested events AEP Identity Graph Viewer to verify identity stitching per profile AJO Test Mode to simulate the journey with test profiles before publishing AJO Journey Step Events dataset to see journey execution logs (entry, action calls, errors) AJO Live View / Journey Reports for monitoring journey activity ACC workflow logs and journal to trace incoming API calls through to deliveryOur questions:Are these the only native tools available for logging and debugging this type of flow, or are there others we're not aware of? Is there a way to see the exact payload and HTTP response of a Custom Action call beyond what the Step Events dataset provides? Has anyone implemented end-to-end traceabi

How to set up the storefront for Adobe commerce as a cloud service?

We are seeing a significant dropoff in open rates and we suspect there was a recent change to how AJO handles auto opens. AJO has always included auto opens, mostly from iOS mail protection, as part of the unique open metric. While this inflated open rates, it has been that way for quite some time.  Now, we are seeing a new Estimated Email Opens metric which seems to no longer include auto opens.  Can this be confirmed? This is a significant change to the optics of how open rates are reported. If this change was made, can we please understand how an open is classified as an auto open? Just because someone has mail protection enabled does not mean that every email they are opening is an auto open. We need to better understand the logic behind this change if it was made. 

I’m having an odd issue when receiving translations back from our provider.  Issue:When translations are accepted back into AEM from our translation provider, I'm seeing a variance in the metadata the assets end up with in the target folder.  It's mainly one field: "cq:TranslationSourcePath" (needed for my purposes) Project 1: Results show the cq:translationSourcePath (along with other metadata) on the target (de_de) assets “jcr:content” node. Project 2: missing translation metadata, Note it’s a different project, same target (de_de) note one of the only fields that gets copied to the target asset.Please Note: I'm not convinced this is a translation provider-related issue, as the data already exists in the "staging" area that AEM creates when initiating translations. Please see the screenshot below for the temporary location created for the translation (this is before the translation was sent back to AEM, i.e., before it was deleted as part of clean up):  Conclusion:Because the data ex

We are observing an issue in AEM Guides (Cloud Service) where the translation status does not revert after cancelling a translation job. As per Adobe documentation and earlier fixed issues, when a translation job is cancelled or deleted, the “In Progress” status should revert to the original state. However, in our environment, the status continues to remain “In Progress”. Observed Behavior: When sending a DITA topic/map for translation where the target language copy does not exist: A placeholder (empty) language copy is created. If the translation job is then cancelled: The placeholder file remains in the target language folder. The translation status of the asset still shows “In Progress”. The status does not revert even after some time or refresh. Expected Behavior: On cancellation of the translation job: Translation status should revert from “In Progress” to the original state. Placeholder language copies (if not translated) should ideally be cleaned up or

Hi Team,Can we deploy AEM Guide in AEM RDE environment Thanks

Hello, As you all know, now Google usually generates an AI result for any search, giving you the sources it used on the right. If you click on those, it will take you to your site URL appending something like "#:~:text" to it. I have created a Marketing Channel to allocate traffic coming from sites like Chat GPT and so to "AI traffic", and I want to send these AI generated results to this bucket. The problem is that I don't know how to capture this "#:~:text=" used by Google. Neither window.location.hash nor window.location.href worked :s. Any ideas? I would also appreciate if you shared any other tips regarding the use of AI as a Marketing Channel. Thanks!