Whatsapp - Meta roles | Community
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Silvio6
Level 5
February 11, 2026
Question

Whatsapp - Meta roles

  • February 11, 2026
  • 1 reply
  • 23 views

Hi, The client is asking which Meta permissions are required by AJO to generate and use the access token for the WhatsApp channel integration.

In a community thread, I saw that the following permissions were mentioned as required:

  • whatsapp_business_manage_events
  • whatsapp_business_management
  • business_management

However, the client is requesting official clarification or documentation explaining why these high-level permissions are necessary.

So my questions are:

  • Are these the exact permissions AJO requires when integrating with the WhatsApp Cloud API?
  • Is there any official documentation that explains why these specific permissions are needed?

Thanks

    1 reply

    Mayank_Gandhi
    Adobe Employee
    Adobe Employee
    February 17, 2026

    @Silvio6 

    For AJO’s native WhatsApp Cloud API integration, the Meta access token must be created with (at least) these WhatsApp‑related permissions on the Meta app/system user:

    • whatsapp_business_messaging
    • whatsapp_business_management
    • business_management (for embedded signup / business + WABA lookup and validation flows)
    • Get started with WhatsApp messages · Configure the WhatsApp channel