Adobe Journey Optimizer

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Description -Currently in the journey expression editor, batch instance ID is not available in properties. It would be ideal to have batch instance ID and use it for reporting purposes. Why is this feature important to you -Not every customer would rely on Data Distiller query to fetch batch instanc...

Boost Your Email Marketing with Knak + AJO!Integrating Knak with Adobe Journey Optimizer (AJO) enhances email creation, ensures brand consistency, and streamlines approvals. This article explores why the integration matters, how to set it up, and key troubleshooting tips for a seamless experience.

Hi,  I am trying to create a Adobe CJA report for the journeys matching a condition. Under the Unique Journey Entries metrics, I see the total count as being incorrect {Total displayed :15/15 | actual sum : 24}. Need help  

Hi There, as you see above why there is no reentrance showing up in journey property configuration. My starting activity is read audience. please advise

Hi Team, I defined a unitary event and stitch with action I would send out the communication but after 30 mins since published still no profile enter that should not be because I picked profile qualify to the event condition to test.  can you please explain when the event will run? 

Hi , I can not add any calculated metrics in journey canvas of cja , is there any other limitation like this in journey canvas , or is there a way to add calculated metrics as well in the journey canvas visualization , if yes please help and also if you could list out few things which cannot be acco...

Hi, I am using it:{%= addMonths(profile._deloittellpcanada.abnMemberDetails.tsExpect_date, 1) %}simply want to add 1 month to tsExpect_date but action failed because of it. the expect_date format is as 2024-12-04T00:00:00Z.  can you help me out to troubleshoot it? Thank you.

Basic question, but I assume Frequency Rules in AJO are applied at a profile level as this is the general way everything is viewed, but wanted to confirm.  I'm looking to cap contacts to per email address and didn't know if this was possible this way.

Hi,  I am trying to create a content template in AJO using Postman API following this documentation. When I run the POST request in Postman, I get the following response -   The response suggests that the 'sandboxId' is missing as one of the header parameters. However, I wasn't able to find referenc...

When you f ex open a Journey report in AJO you have a button that points to CJA - for deeper analysis (it we have understood this correct) My organization has several questions connected to this feature. Se attached picture1. When you click on this button, when it is enabled, what happens. Does it o...