Adobe Journey Optimizer

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

August '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Pause and resume journeys: You can now pause and resume your journeys. This capability gives journey practitioners greater control and flexibility...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi all,   Adobe Journey Optimizer gives you endless ways to design experiences—but the real magic comes from how people actually use it. We’ve seen everything from clever quick wins to full-blown innovations that push the limits of what journeys can do.Let’s be honest—anyone can build a journey in A...

Hi all - Looking for feedback on new capabilities we released as limited availability    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/journey-action   The new action node will ultimately replace all of the native actions in the Journe...

Hi, I need to update the execution address from an Active channel surface but I'm not able to do that. In the past I remember it was possible.  Is this possible today? Thanks. 

We have discovered a strange ting that happens when we are pasting text into a fragment. If we are cleaning up the text in Notepad, and uses the text in a fragment we are running into some issues. It seems like if the text from Notepad has several paragraphs something strange happens. The first para...

For the fixed placements? Which one to use?

Join us on September 25th for a must-attend webinar featuring Adobe Experience Maker winner Anish Raul. Discover how leading enterprises are weaving AI into their workflows securely, responsibly, and at scale. You'll walk away with: Getting legal & security approvals fasterPrioritizing the right use...

Hi everyone,  I'm wondering if anyone had successfully retrieved Id from profile.timeSeriesEvents.identityMap in an AJO offer. I had no problem retrieving the id using this helper function. {%= head(get(profile.identityMap,"accountId")).id %}However, when I use the same formula for profile.timeSerie...

Here in this example the email " emma.jones@mail.com"  failed 3 times within the timeframe 24 hrs. So, in what intervals of time the email has been  tried  in the last 24 hrs timeframe, to infer it that email had failed 3 times? Is it that we have to manually send the email after setting the 24hrs t...

Hi Team, I have created placement , offer , collection and decision. Offers are approved and decision is live . when I try to insert the offer expression in html then I am getting below error resource with id dps:offer-activity:1b3a*******ffs and type offer activity not found Resource with id dps:of...

Description - I would like to be able to append an unique coupon code/url link to an individual email. This would be a 1:1 append. Why is this feature important to you - My client has different retail partnerships they would like to send a coupon to as part of a "surprise and delight" or nurture pro...