Adobe Journey Optimizer

Calling all Journey Optimizer customers!  We are excited to bring an immersive in-person workshop to a city near you in October and November—London, UK; San Jose, CA; New York City, NY; Atlanta, GA; and Sydney, AUS—to explore the product's unique value and participate in interactive guided sessions...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

Hello Journey Optimizer Community, We believe that the best way to improve our offerings is by listening to the voices of those who matter the most—you! We invite you to share your insights and experiences to help us provide you with even better content and resources through this survey -  Take the ...

To day we are facing a challenge with the audience threshold. Many audiences is created to be used in offers and Journeys in an AdHoc activity, and is not deleted and not set as inactive. Why is it like that, maybe because it is a to manual routine to remember from day to day. And it could also bee ...

We are missing some kind of feedback from the system after uploaded a list with the list upload feature. It would be nice to know how many rows has been uploaded (number of customers) had there been any rowns declined in the process, how many of the uploaded customer match a row in AJO. This is impo...

We have experienced that when trying to move a audience into a folder in ower folder structure in AJO the audience can disappear - not been stored, and is gone. It happens most when a audience is new - when moved its gone/deleted - and must be created again. Could it be that the store process to the...

You asked, we listened. We’ve extended the deadline to submit your application for the 2025 Adobe Experience Maker Awards to October 11, 2024. You now have two more weeks to showcase the transformative digital experiences you’ve created. In December, we’ll announce all finalists and open voting for ...

I am trying to fix a pre-existing opt-out landing page for our subscribers to cancel their email subscriptions, but I can't figure out how the,"Subscription list", was added to the landing page. We are getting an error message, saying that we have duplicate Subscription list.Thank you,

Hi Team, I want know how to configure the journeys, where i need to run the following different journey version based upon the successful triggers. Eg. If JourneyVersion1 is successfully run then the Journeyversion2 should run. Please suggest. Reagrds,Yashwanth

Jumpstart Your Productivity with AI Assistant in AEP+Apps Register Here: Jumpstart Your Productivity with AI Assistant in AEP+Apps    About the Session: Welcome to Tech Sessions! We’re excited to invite you to a webinar featuring Rachel Hanessian, Adobe's Principal Product Manager for Experience ...

Can you read an audience in AEP while building abandoned basket journey in AJO?For example, if someone abandons the basket, I only want to send out the email if the person falls into a specific AEP segment.  Is this possible?

Hello, Is it possible to access the Journey step events dataset in AEP segments and AJO data sources? I’m unable to see it when creating a segment or adding fields to a data source.Can someone provide insights on this? If it's not accessible, could I get an explanation as to why? Thanks,Sanmathi Kum...