Hello @Michael_Soprano , As I understand, it is recommended to use ECID as a secondary identity and not combine it with the primary identity in the event schema. Here's how you can set it up: • In the profile schema, create the CRM ID as the primary key, assigning it a namespace (e.g., CRM_ID). Make...

Hello @Sweekruthi,     For the customer UI you need historical data as below:   By default, Customer AI looks for a user to have had activity in the last 45 days if no eligible population definition is provided during the application configuration. Additionally, Customer AI requires a minimum of 50...

Hi @Devyendar ,   The out-of-the-box Salesforce CRM destination in Adobe Experience Platform appears to be hard-coded. When you configure a new connection and select the Salesforce ID type, the drop-down only offers Lead and Contact options. This behavior suggests that the connector itself is fixed ...

Hi @PraveenSi3 ,   To troubleshoot the SFTP connection issue, I recommend testing the connection outside of Adobe Journey Optimizer  using tools like WinSCP or FileZilla. This will help determine if the issue lies with the credentials or the connection itself. Please try entering the same credential...

@jarrell43  Thank you for sharing it.

Hi @Rodrig ,   To make sure that the 3rd-party IDs you’re sending through the SDK and datastreams are actually being used, you should first check at the profile level in AEP. Go to the Unified Profile and confirm that the IDs you are passing (for example, from the SDK or API) are showing up in the I...

Hi AEP community,   Running Adobe Experience Platform at scale is exciting — but often harder than the demos suggest. From broken identities to segmentation limits, teams in banking, retail, and travel keep hitting the same walls. Let’s share what’s really working (and not) in production.   Identity...

Hi @Mia-jm_Wa ,   Identities activated: The total number of profile identities successfully activated to the selected destination. This metric includes identities that are created, updated, and removed from exported audiences. Feel free to check there:  https://experienceleague.adobe.com/en/docs/exp...

Hello @Mia-jm_Wa , Could you please clarify what type of audience and identity you are exporting to Facebook? Specifically, are you exporting an audience batch calculated  or a streaming (real-time based on API)? From what I can see, it appears that you are using a streaming-based audience to export...

Hello @NehaVe7 ,   Just adding some additional information that might be useful.   If I understand correctly, you would like to add a condition where a variable/parameter equals one of 200 values, and then display that block. I faced a similar issue when building an audience with multiple values in ...