Unable to Find Push Token Data in AJO Push Profile Dataset via Query Service

[Parvesh_Parmar]

Hello, 

I have implemented the Adobe Mobile SDK in a mobile app, which sends the push token via Adobe Data Collection. The token is received, and I can see it under the profile attributes. However, when I check the AJO Push Profile Dataset, it is empty. This suggests that the data is available in the Profile Service but not in the Data Lake, which doesn’t seem correct. I believe I might be missing something. Could you please help me understand where the data is stored?

Note: I waited one day, data is still not available in datasets. Normally it takes 15 to 30 min.

What I have already done : 

1. I reviewed the Union Schema to identify which datasets are linked to the push token details object. I found two datasets:

• AJO Interactive Messaging Profile Dataset

• AJO Push Profile Dataset

I then queried both datasets using Query Service, but both are empty.

.

2. I checked the data flows populated via real-time data collection. I found a flow that fills data into the AJO Profile datasets, but the AJO Push Profile Dataset remains empty.

The push token is available under profile attributes, meaning the data exists in the Profile Service. Normally, Profile Service data should also be available in the Data Lake under AJO Push Profile Dataset, but this dataset is empty.

Could you please advise where this data is stored and what might be missing?

Thanks!

[Mohan_Dugganab · Accepted solution]

right, it is a direct UPS update and won't be available in "AJO Push Profile Dataset". You can query the profile snapshot dataset to fetch the push token details.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/push/push-config/push-gs

[Parvesh_Parmar]

Hello @Mohan_Dugganab ,

Thank you for the quick response.

Yes, I found the data there. It's a bit strange that it wasn't more clearly documented, as it seems to contradict the other AEP principle where data is supposed to flow into datasets according to the defined flow.

Kr,

Parvesh