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SOLVED

How to resolve CJMMAS - 2033-422 issue - The Web channel items are empty or missing

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Level 1

 

Hi all I Created a simple Journey - see attached image

Screenshot 2025-10-02 152645.png

The Alert : The Web channel items are empty or missing. (CJMMAS - 2033-422)

 

The channel config appears to be correct

 

Screenshot 2025-10-02 153253.png

Any ideas?

1 Accepted Solution

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Correct answer by
Community Advisor
1 Reply

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Correct answer by
Community Advisor

@AndrewEt Follow this thread on a similar issue, and also take a look at the documentation to troubleshoot the problem with the help of assurance.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/ajo-web-channal-error/t...

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot...

Thanks, Sathees