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no seeing Reentrance option present in journey property

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chrisyan_0-1739560595605.png

Hi There, as you see above why there is no reentrance showing up in journey property configuration. My starting activity is read audience.

 

please advise

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @chrisyan 

For read audience journeys you only get the reentrance option for recurring journeys. The journey shown i screen shot you shared is for non-recurring/“one-shot” journey (i.e. "Scheduler Type" = "As soon as possible").

To get the reentrance option for this journey you need to change the scheduler type to either daily, weekly or monthly. Once that is done you'll get reentrance options as below,

Harveer_SinghGi1_0-1739773128220.png

You can follow profile entrance management documentation for more details on reentrance for different kinds of journeys.

Cheers!

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1 Reply

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Correct answer by
Community Advisor

Hi @chrisyan 

For read audience journeys you only get the reentrance option for recurring journeys. The journey shown i screen shot you shared is for non-recurring/“one-shot” journey (i.e. "Scheduler Type" = "As soon as possible").

To get the reentrance option for this journey you need to change the scheduler type to either daily, weekly or monthly. Once that is done you'll get reentrance options as below,

Harveer_SinghGi1_0-1739773128220.png

You can follow profile entrance management documentation for more details on reentrance for different kinds of journeys.

Cheers!