Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Trying to find out if there is somewhere we can see soft bounces in journey reporting. The bounce reporting only shows hard bounces. Please let me know if this is possible and if so how to execute finding soft bounce reporting. Thanks for the support

HI Community, If the fragment has been duplicated and used in different templates after renaming it, is there a way to track that the current fragment is duplicated from which fragment.  Thanks,Akram

Hi, I want to send emails to a group of users whenever an event occurs. Any solution to achieve this?

Hi everyone! Discover a goldmine of Journey Optimizer insights and resources at Adobe Summit 2025 with our comprehensive guide to all Adobe Journey Optimizer sessions and labs. Whether you're a seasoned user or exploring Adobe Journey Optimizer, this post is your key to navigating Summit's content....

February '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Create and manage business rules: You can now create business rules using rule sets. Rule sets are groups of rule that help you limit sent messa...

Hi, I tried to duplicate the existing journey which includes 44 nodes out of 50 under the limitation of max nodes but when I duplicated it and showing errors: an error occurred when duplicating the journey. what was it and where I can find the error log, why it refused me to duplicate where I am aga...

Is it possible to have a single profile go down multiple paths at the same time? In the attached example, everyone in my audience meets the criteria for path1. Some also meet the criteria for path2, and some meet the criteria for path3. We want those who meet the criteria for path1 and path2 to proc...

Hi everyone, Following the February 2025 Release Notes, the Result Sets feature has been deployed, and I was able to create them in the sandbox I use. However, I noticed that the "Add Business Rule" option is missing in the channel configuration for both Campaigns and Journeys. Is there a way to ens...

HI Community, Is there any way to check last modified time for fragments and content templates in AJO.   Thanks,Akram Husain

When I try to save a visual fragment with the dataset lookup function, it throws the below error but works fine in email templates.    {{datasetLookup datasetId="1234567890" id="101" result="store" required=false}} Product details: Name:{{store.productName}} Description:{{store.productDescription}...