@AvinashNa1  A similar query was raised by another customer a few months back. In the AJO Message Feedback Event dataset, you can query the recipient address via "_experience.customerJourneyManagement.emailChannelContext.address" but the dataset does not store the sender (“from”) address.   If you n...

@MauriP AJO sandboxes are fully isolated, i.e, Journeys and campaigns cannot see data from any other sandbox. This means message Feedback, tracking Events, profile attributes, etc., do not sync between sandboxes automatically. Solution:  Since two BUs share the same IMS org, you can use shared profi...

Building on Part 1, this next installment explores complex AJO error codes that often stump even experienced teams. From backend 500s to tricky validation and runtime issues, we unpack what each code means, why it happens, and how to resolve it efficiently—so you can keep your customer journeys run...

This blog highlights how to implement dynamic content that leverages both profile attributes and additional non-profile data sources. By extending personalization beyond simple profile attributes, marketing teams can deliver richer, more contextual experiences that boost engagement and conversion. 

@BLM  The difference in profile counts between your two audiences could be due to slight variations in audience filter logic (such as using different message IDs or segment rules), timing/data sync delays, or profile merges (identity stitching). You need to check that both audiences use the exact sa...

Thank you for documenting your testing! So if I understand the observations correctly,  If you create an email template from scratch within a Journey and add the mirror page link fragment, the link works.If you pre-save the template to the library (using the same fragment), and later use this templ...

@Michael_Soprano  Ok, yes, you can use a Custom Action in AJO to call an external API (i.e., Target Recommendations API) during the journey flow. The response from that API can then be mapped to journey attributes and used for personalization in email templates later in the journey, BUT here are the...

@Michael_Soprano  Don't think that Target recommendations are directly embeddable in AJO email templates.Target recommendations are intended for real-time web personalization, not static or batch email. AJO email templates are rendered server-side at send time, not at open time, so dynamic JS calls ...