Adobe Journey Optimizer

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hey! I'm building out a Campaign to run on my Web Channel, but can't set it to run on a specific URL, so it's going to run on every single page on the site. Alternatively I could create a Channel specific to the page I want it to run on, but that would mean a new channel for every page on my site, s...

In this journey, we have 3 separate email deployments. The data seems to be different data between the Action Overview module and Sending Statistics in the report.  The Action Overview shows 6,131,215 node enters. However, the sending statistics only shows 5,894,609 targeted. Is there a reason why t...

hi all,   Requesting help to understand the current AJO licenses available. We have 3 types of license listed here for AJO [https://business.adobe.com/products/journey-optimizer/pricing.html]  In none of these AEP is specified, does this mean that AEP is not in picture. If so how would the unified p...

We would like to have the possibility to put conditions on a whole e-mail fragment, on the fragment it self. Meaning when creating a Fragment it would be nice to be able to create conditions on how the fragment should behave when been used. It could be conditions like, who should be able to see this...

When you have many master e-mail templates in use, and you need to do a change f ex to styling that is placed in the Head section of the templates, it takes a lot of time to update all templates with the change. If the email templates could have a centralized place where the head section was stored ...

It is important to us that, when you import a package with changes to existing email Fragments the existing Fragment can be updated not just imported. When you use Fragments in many templates it become a problem when the Newley imported fragment comes in as a new "file with a new id" the templates u...

Hello Adobe Community, I have a question regarding the domain delegation setup in Adobe Journey Optimizer. I noticed a change in the types of DNS records required for configuring a domain delegation. Previously, as per the tutorial video found in Adobe documentation (https://experienceleague.adobe.c...

hi team, a client is using the CNAME delegation for creating a subdomain. They've pasted all DNS records in their hosting solution but when they want to paste this AJO record: CNAME , notificaciones.aaa.ar , notificaciones.aaa.ar.cname.cjm.adobe.com in their hosting solution, the client is currently...

It is important to us to be able to select multiple email templates at the same time and do a batch delete instead of deleting one by one. This is time consuming and unnecessary. The same goes for archiving Fragments. It would be nice if we could have multiple selections of Fragments and then do a b...

The biggest challenges with AEP/AJO was the long wait time for batch audience evaluation via UI. Every time we created a batch audience, we had to wait an entire day for it to process overnight. This made it hard to launch campaigns quickly or react to customer needs in real time.  Now, with Flexib...