Adobe Journey Optimizer

Calling all Journey Optimizer customers!  We are excited to bring an immersive in-person workshop to a city near you in October and November—London, UK; San Jose, CA; New York City, NY; Atlanta, GA; and Sydney, AUS—to explore the product's unique value and participate in interactive guided sessions...

Hi community,    The rise of Generative AI presents incredible opportunities, but it also comes with responsibilities. Check out this comprehensive post that outlines essential guidelines for leveraging Generative AI in a responsible and ethical manner across our Adobe Experience Cloud solution comm...

Hello Journey Optimizer Community, We believe that the best way to improve our offerings is by listening to the voices of those who matter the most—you! We invite you to share your insights and experiences to help us provide you with even better content and resources through this survey -  Take the ...

Hi there, We have an event that can have namespace1 or namespace2 in the identityMap, but not both at the same time. In an AJO journey, how can we start a journey with an event namespace that starts with whichever is available in the identityMap? I understand I can achieve this by building 2 differe...

Description -Why is this feature important to you - - We need to share an annual receipt with our customers for tax purposes.   The file needs to be in a format that is not easily editable. - Not all customers have an account, so the requirement to create and account to access the PDF is not an opti...

I am seeking assistance with generating comprehensive reports for journeys that have multiple versions. When updating an existing journey, a new version is created, which results in a new version ID and resets the associated statistics. Is there a way to view or pull a report that encompasses the en...

Hi AJO support, We are migrating our emails from Adobe Campaign Standard to Adobe Journey Optimizer, have some issue with inline html tags.AJO is not able covert the text with inline html tags into HTML format. Example: Input:<p>Welcome to our <strong>website</strong>! We're excited to offer a wide ...

I am assigning text to a variable and including basic HTML in it like, br-tag  and some CSS.But, when the test displays in my email it does not process the HTML or CSS, for example,    {% let myCopy = "Lorem ipsum sit amet,<br />consectetur adipiscing elit, sed do <span style="color:red">eiusmod</sp...

Was following the guide from Stensul here: https://helpdesk.stensul.com/en/articles/9616733-adobe-journey-optimizer-ajo  Basically from Adobe Developer COnsole I generated a OAUTH Client ID, Client Secret, Org ID and Sandbox Name and plug those credentials into Stensul. Everything looks like it's wo...

On previous Email solutions, we send an annual tax receipts to donor as a PDF attachment, since having them login to generate from a site is not an option. Is this possible in AJO? Is there an alternative solution anyone has set up?  I have seen this may be an option using SendGrid, which I see is a...

I want to assign the value of this replaced value back to the same variable.{%= replaceAll(itin_1_img_alt,"-"," ") %} something like,  {% let itin_1_img_alt = "This-is-my-ALT-tag" %}  {%  itin_1_img_alt = replaceAll(itin_1_img_alt,"-"," ") %} Thanks,

I cannot use the "Time condition" for the Event, instead use the UTC Date Time that is on the incoming event is in the range of 8 and 9 AM. Any suggestion

I am new to AJO and would like to code a basic for loop, something like this in JavaScript, for (let i = 0; i < cars.length; i++) {  text += cars[i] + "Car";}  Any suggestions?