Adobe Journey Optimizer

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

August '25 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Pause and resume journeys: You can now pause and resume your journeys. This capability gives journey practitioners greater control and flexibility...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi all,Is it possible to apply frequency capping to a Custom Action in Adobe Journey Optimizer? If yes, could anyone please explain how to implement it? If not, clarify why frequency capping is not supported for Custom Actions? Thanks!

Hi, I created a journey that sends both email (2 different email messages) and SMS, placing them in the same flow. If the email fails, does it affect the SMS action? The SMS is set to run in parallel since I prefer not to use conditions in this case.   Thanks in advance

Hello I need to apply the 5 days wait but is not working with AddOn, how can it work?  toDateTimeOnly(@event{}) - 5 days, How can I modify the json?

Quick question regarding Wait activity. I asked the AI Assistant but got somewhat conflicting answers.When there is a 3 day Wait activity after an In-app Message action, does the 3 day wait start immediately when the visitor reaches the In-app Message Action step of the Journey or does the wait time...

Does timeout in that case mean that the user did not open the email? 

Is everything from AEM Assets natively available in AJO? Do you need to 'tick' some boxes?How that works?

Why I do not see that available in AJO? 

I get an error in the Journey canvas about missing opt out link in the email body. Se attached image. This is not correct - since there is a opt out link present in a Footer fragment in the same template. The opt out link i coded in the fragment, and are present in the same way with the same ID-s th...

Hello, Is there a way to access the package files that are used to migrate objects between sandboxes and the "details" of the objects - not just their IDs, etc? And can they be imported to another sandbox "manually"? A similar process that is used on Campaign Classic between environments. Thanks!

I’m trying to implement suppression logic inside a Journey in AJO for cases where a user enters the journey before being flagged as suppressed.I have a custom field group with a boolean field called isSuppressed, which I added to a profile-enabled schema. The ingestion works fine. I can see the fiel...