All, I have an In-App Message in my Journey that should "fire" based on a email click. The journey runs and it appears the In-App message runs, but working with my QA team, they are not getting the message. We've checked the trigger, and when we manually run the In-App we can see it in our QA app. H...

@SatheeskannaK - thanks for the feedback. But can you further clarify "For instance, if you were to define "LOOK" and "LISTEN" as distinct inbound keywords, you could then setup a journey to associate each of these keywords with a unique message."The documentation does not really give much detail on...

Confirming, when configuring SMS there is only one message you can create under one configuration. Meaning, if I had 3 Keywords (STOP, LOOK, LISTEN) I can't create 3 separate Messages that correspond to each keyword. Anytime one of the keywords is submitted under the Short Code the same message will...

If I delete an audience used for a one-time batch send, besides it missing from the campaign/journey, will it have any downstream effect when it comes to reporting, tracking logs or message logs? I believe I know the answer, but want to confirm. 

Hello,  I have the following code in my HTML I'm trying to use. This code looks for a Campaign Name attribute and applies the corresponding couponID. However, when I try to save this code, I get an "invalid helper substr" error.  {{#each profile._*********.walletInfo.couponDetails as |coupon|}} {%#i...

Description - I would like to be able to append an unique coupon code/url link to an individual email. This would be a 1:1 append. Why is this feature important to you - My client has different retail partnerships they would like to send a coupon to as part of a "surprise and delight" or nurture pro...

Hello all,  I have a two (2) separate transactional journeys - English and French. We have an edge case where a person can use submit their email address and receive the Welcome message associated with the respective journeys; which is not what the client wants to happen.  I tried creating a Streami...

@Parvesh_Parmar @Pulkit_Jain_ @Mayank_Gandhi - Thank you all for your insight. After sleeping on it, I think what I can do is something we've done in the past. I can set up the EventID, ensure no new profile is sent, and then have the non-profits use a service (i.e. ServiceNow) that can make Batch A...

@nitesh_kumar - thank you. This worked, but there were other issues with the image that need to be solved. Based on the coding, this only displayed the background image for Mobile devices.  I need to figure out why Desktop devices are still not displaying the background-image.  Thanks again. 

Hello,  I have a use case where our main client (Adobe users) would like to partner with some Non-Profits to send emails alerting folks about a program coming up. The challenge is, the non-profits own the data but do not wish to have their data stored in AEP.  This can be done in Campaign if the mes...