Community Topics

I’m encountering several issues with the dataset lookup:Updated records not displaying: When records in the lookup dataset are updated, the changes are not reflected. For example, if record 101 has its name field updated, the new name value does not appear.No results returned: For another dataset, n...

Hi, I want to send emails to a group of users whenever an event occurs. Any solution to achieve this?

When I try to save a visual fragment with the dataset lookup function, it throws the below error but works fine in email templates.    {{datasetLookup datasetId="1234567890" id="101" result="store" required=false}} Product details: Name:{{store.productName}} Description:{{store.productDescription}...

Hi, I am working in a system where the same email address can be associated with multiple profiles.  The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently.  P...

Hi I’m encountering an issue when trying to send a URL in a JSON payload for personalization. The error occurs when the payload contains a field like:{ “link” : “https://www.example.com} Any insights or suggestions on how to do send data for personalisation  Thanks in advance

Why is this feature important to you?Loosing email subscribers is a threat to every marketing program. This is why we should assure opt-out requests are gathered where recipients actually still like to receive emails. But this happens when content filters / spam filters analyze URLs in our emails. T...

Hi, I have a fair understanding of how the tracking links work in AJO. Just trying to find adobe document that explains how it works under the hood? Especially, where does AJO keep the original URL? is it in the tracking URL? If yes then is it encoded/encrypted. This is the level of detail I am look...

I have a use case where the Primary Identity Namespace is a unique ID representing a customer's account. However a customer can have multiple accounts, all with the same email address associated to them, and as a result there are multiple profiles with the same email account. When a customer opts ou...

Description -We need the Abiltiy  to determine the engagement of customer based on the the Journey or Campaign Name in an audience.  In particular, to state, if the Journey Name starts with/contains "xyzFY25..." Why is this feature important to you -Currently, we can only use the Journey ID, which m...

Description -I need the AEP/AJO system to identify proactively journeys or experiences that may not be behaving as planned.  For instance if a customer is receiving an email multiple times or reentering a journey multiple times due to a design flaw,  Why is this feature important to you:We had a jou...

Is it possible to test email content in one node in journeys or we need to use Condition node and split the users manually?

Hi So..... i have a column in the data schema called eventDate, it is string, date-time format in the standard format (ie 2025-01-13T16:15:00Z) - In an AJO email I'd like to display this as both the date in the format 13-01-2025 and the time as 16:15 for the life of me I cant figure out the converti...