Product Communities

Hi all,We’re experiencing an issue in our production environment where iOS orders are not being correctly tracked under the Platform (eVarX) dimension in Adobe Analytics. Instead, the data is falling under Unspecified. However, android traffic is being tracked correctly.Here's our existing setup:We’re using Processing Rules to map platform context data to eVarX. Here's the screenshot for your reference.Despite this configuration, iOS traffic does not get mapped and appears under "Unspecified", while Android works as expected. We do not have a staging environment, so this is directly affecting our production reporting.Has anyone else faced this issue with iOS mapping in processing rules?Are there any debugging best practices you'd recommend to validate the exact context data values received?Appreciate any insights or suggestions.Thank you in advance!  

We’ve set up our Organic Social channel with the following rule: traffic is classified as Organic Social when the query string parameter “umedium” does not exist and the referring domain contains social domains (e.g., fb.com, instagram.com, etc.).Recently, we observed that some traffic from chatgpt.com is being bucketed into the Organic Social channel, even though chatgpt.com is not included in our social domain list. Based on our current rules, this classification seems unexpected.Could this be due to how the referrer is being passed or interpreted, or is there a known behavior that would cause chatgpt.com traffic to fall into Organic Social under these conditions? Any guidance on whether our rules need adjustment—or if this outcome is expected—would be appreciated.

Hi Community,We recently encountered an issue with Dynamic Media Video Viewer Presets on our AEM 6.5.21 and wanted to share our findings in case others run into something similar.IssueIn the Dynamic Media component, one author was able to see all custom Video Viewer Presets, while another author could see only a subset of the available presets.The behavior was inconsistent across users even though the presets existed and were correctly configured.InvestigationAfter comparing permissions and user groups, we found that the affected user was a member of the Administrators group.While authoring the Dynamic Media component, errors were appearing in the logs. The issue was traced to:/libs/dam/components/scene7/common/viewerpresetdatasource/viewerpresetdatasource.jsp  The JSP iterates through the preset nodes and attempts to retrieve:preset.getNode(Node.JCR_CONTENT)For administrator users, the iteration also includes the rep:policy node because they have permission to view it. Since rep:polic

Hi Community,I am experiencing an issue where a page in the AEM Author environment displays a grey/blank screen when opened in Edit mode. The page is accessible on the published environment and appears to function as expected there.We are trying to understand the possible causes and recommended troubleshooting approaches for this type of behavior.A few questions:What are the common reasons an AEM page might display a grey/blank screen in Author while working correctly on Publish? Are there specific logs, tools, or debugging techniques you typically use to identify the root cause? Have you encountered situations where page components or page content caused Author rendering issues? What is the best approach to isolate the problematic component or configuration when the page itself cannot be opened normally in the editor?Any suggestions, best practices, or experiences would be greatly appreciated. Thank you.

Hi ​@Community I created two fields in a profile-enabled dataset : customer_id (primary string) and customer_number. The dataset is enabled for Profile and upsert. Both attributes are visible in the XDM union schema and in the Profile UI. However, after running the ProfileSnapshot job, the new attribute customer_number does not appear in the ProfileSnapshot dataset and is therefore not available for export. The customer_id (primary attribute) is available in other datasets as well and helps in stitching..I have verified the dataset and it contains values for customer_number and same is visible in profile UI. Please assist in finding why the profilesnapshot dataset is not getting populated with the new attribute from profile enabled dataset.

I built an email using the new email template.I’ve been asked to publish the email to MSI.I can’t seem to find that option.Can someone point me in the right direction?

Adobe Experience Platform provides the foundational capabilities for collecting, unifying, activating, and analyzing customer experience data. But practitioners involved in implementation, production support, QA, migrations, and ongoing enhancements often need to move quickly between Query Service, dataset previews, Real-Time Customer Profile lookup, audience validation, and ingestion workflows.That day-to-day investigation can become difficult when business stakeholder question that requires more than a sample preview or a high-level UI view. Often, it is required to inspect a specific profile with hundreds of its attributes and events, extract and deep dive into a specific dataset, not just a preview and investigate all the profiles included in an audience, a capability not available in current AEP UI. In many cases, the question is not simply whether data exists, but whether the right data exists in the right place and can be validated efficiently.I faced these same challenges while

Hello team! We are looking for people that have experience with AEM and lives in México, we at Capgemini have some opportunities for you :) 

Large Language Models (LLMs) crawl and ingest origin-level URLs like /content/yoursite even when those URLs are rewritten or hidden from human users. Especially this is happening for home page URLs. How can we identify from where this is happening and how can we minimize this?

I know that there are some neat new tools available in Fusion--chained scenarios and functions being front of mind. And, to be honest, the documentation which follows these new releases isn’t great. Many of us want to use these new tools, but parsing through these texts is difficult when we’re juggling all the things most Workfront/Fusion admins do in the day-to-day operation of the system.Having some video tutorials along with the documentation (which used to be the norm with Workfront) should be a minimum ad. But what would be nice would be a webinar demo of these new features. Seeing how these tools are being used in addition with the documentation would be a huge help for many of us second/third career “accidental IT” admins.

Hi all, I know this question was raised in past multiple times but - from my perspective - wasn’t fully answered yet. I read through the exisitng posts here in the experience league but am still confused.First: I am aware about the differences between hit and visit segments and that fallout analysis handles dimension items as an visit (or visitor) segments.The question came up, when we comared visit numbers from a freeform table with a fallout analysis:As you can see in the fallout analysis it says 5.734 visits. When I create a visit segment which contains the same URL as the fallout I get the same number when populating a time dimension to it. But now the confusion: when I breakdown the single dimension items and take a look at the exact same dimension item, which is filtered in the visit segment / fallout, I get lower visit numbers? There are no other filters applied in the panel. Any ideas? Thanks you all in advance!Best, Paul

Is there any way for us to view the logs for all the events shared by the Adobe Event Forwarding service? Thanks,tyrese

👉 Calling all AEM practitioners in the San Francisco Bay Area and beyond ‼️👋We're thrilled to announce the launch of the AEM User Group - Bay Area chapter! Hosted by seasoned AEM experts KrishnaKalyan Gorthi and Mrinal Kumar, this is a community dedicated to passionate AEM users who come together to share best practices, collectively problem solve, and network.This chapter will host in-person and virtual meetings, so there is no shortage of ways to connect with your peers. 🙌Sign up here: https://aem-augs.adobe.com/aemug-bay-area/

Hi Team,I am unable to connect Claude to Marketo MCP server.This command didn’t work, the error I get is can’t connect to MCP server. { "mcpServers": { "marketo": { "type": "http", "url": "https://marketo-mcp.adobe.io/mcp", "headers": { "X-Marketo-Client-Id": "YOUR-CLIENT-ID", "X-Marketo-Client-Secret": "YOUR-CLIENT-SECRET", "X-Marketo-Munchkin-Id": "YOUR-MUNCHKIN-ID" } } }} Kindly help with the issue. Thanks,Deepthi.

Hello Everyone, I have a business requirement, where another application will call the Fusion webhook with payload which also included the url of a webpage. I need to create a interactive proof using that url. while investigating the proof API call(https://rest.proofhq.com/api/v1/upload) for upload and creating proof https://myhost.my.workfront.adobe.com/attask/api-internal/PROOF .

Hello togehter,We see an unusually high volume of traffic with the source set to “None” in an Adobe form. For me It is currently unclear why this traffic is not attributed correctly.   Based on the Marketing Processing Rules, do you see any issues that could cause “None” traffic? Thanks and kind regards robin

 Hi everyone,I'm a CS graduate with no prior experience in Adobe Journey Optimizer or Adobe Experience Platform, but I'm planning to prepare for the AD4-E606 Adobe Journey Optimizer Developer Expert certification.Could anyone recommend a beginner-friendly learning path, study resources, hands-on labs, and exam preparation tips? I'd love to hear how others approached the certification and what topics deserve the most attention.Thank you!

I’m curious if we can create a Business Rule that if anyone “Edits a custom form” on a Project that a notification goes out.  If that’s possible, how would I write that?