Product Communities

I’m trying to create a segment that has condition for ‘From this date’ but am struggling to find that. Scenario: We capture the product a customer buys and have a custom metric that measures the % of visits that upgraded this product in session. We’ve extended this product tracking to another brand so want to add to the same metric, however existing sales are bringing this down. Metric is:Brand has upgrade option (Customer Upgraded (Orders) / Orders )Brand A has had product tracking all year, Brand B only had product tracking added this week but had order tracking all year. I need to add a date measure for Brand B with in my ‘Brand has upgrade option’ segment so the existing orders don’t dilute my metric before the tracking was added….

Stumped on a particular challenge regarding issue approvals.  I have a use case where a particular issue type needs to route to a group of approximately 10-12 senior leaders for sign off (think traditional executive stage gate process.).  All are expected to review simultaneously, as staging the reviews exec by exec would be time-prohibitive.    The challenge here is that if even one person rejects, the approval workflow halts, possibly before all stakeholders have had a chance to review.  And re-engaging the workflow starts over and requires that everyone review again (which would normally make sense, but in this case, is not desired.) The process owner would ideally like to capture all decisions (approvals and rejections) and then, if a consensus isn’t reached, escalate to higher level decision-maker.  The only workaround I’ve come up with is to leverage a custom form to capture individual decisions rather than using the automated workflow. But that obviously comes with some serious

Those who regularly attend the CS Scale webinars know this topic occasionally comes up, but I’d like to crowdsource here: What are the pros and cons of allowing users to copy projects? Currently copying projects is prohibited in our instance, but I have project managers begging me to allow copying. I promised I would re-evaluate. I’m asking y’all to get into the weeds so my PMS better understand what they’re getting into:What junk comes with copying projects? Think about both the PM and system admin. If we allow copying, what are the best practices for keeping copied projects clean? What are the alternate approaches? I’ll start:What junk comes with copying projects?You can opt out of copying a bunch of things, which seems to solve a lot of this problem, but it comes with other problems:When you clear Assignments, it also removes job roles. When you clear Documents, it also clears folder structures. (Consider these neutral/dependent on your governance) Whether you like it or not, copyin

Description: The current process for updating the calculation within an existing calculated form field requires a highly manual and time-consuming workflow. This involves removing the field from every form where it's used, saving each form, then re-adding the field to each form, re-entering the calculation, and saving again.Why is this feature important to you? This feature is critical for efficiency and accuracy. The current manual process is extremely time-consuming, especially given that we have approximately 30 active and 30 inactive forms that utilize these fields. This creates a significant administrative burden and increases the risk of errors during the re-entry process. Automating this would free up valuable time and ensure consistent application of calculations across all relevant forms.How would you like the feature to work? Ideally, there would be a more streamlined method to manage calculated custom form fields. This could involve:Bulk Field Management: The ability to bulk

Hello - Does the priorities table in Workfront Home display items (tasks) only when the project status is set to current, and not show them when the status is planning? Can someone confirm please? 

We are all unable to login to marketo this morning and continuously getting this error:   No-ones instance is working and unable to log a support ticket. Can anyone help? 

Is there a way to add a default value to a hidden field only if the field is blank in the database? So if the person is a known record, the hidden field should get the default value only if it didn’t have a recorded value initially. If there was a recorded value initially, it should not be overwritten by the default value. 

Dear All ,We have implemented Livestream API data pull to get the data in real time into our Data Lake using Java pipeline. Since last 6 months we have been facing issues. When we start the Job the maximum connections are set to 8 using parameter  “?maxConnections=8” in the API URL.But after 1-2 weeks the connections drop to 4 or sometime even  to zero. This leads to data latency into our reports.In order to mitigate, when we re-start the Job, connection are set back to 8 again.This cycle repeats. As its pain to re-start Job every 1-2 weeks.We want to build Auto reconnect logic into our Java code, so that if connections drop, it automatically reconnect and we do not need to re-start the Job.If anybody has come across this issue, please share Any documentation or reference to build re-connect logic.Thank you.Sanjay 

Hello - On a WF custom request form, I am trying to create a calculated field that totals the values generated in other calculated fields. If it matters, the other calculated fields plus corresponding fill-in fields for quantity entries are set to display only when a selection is made from a separate dropdown field. For the other calculated fields, I am multiplying the quantity entries by specific numbers using the PROD expression: e.g.,  PROD({DE:Ad or Graphic Qty},100)So, the user selects one or more choices from a dropdown field (e.g., Ad or Graphic)A new field/fields then displays to enter a quantity for the selected option (Ad or Graphic Qty - this field formatted as a number). The PROD calculated field (Ad or Graphic Cost - also formatted as a number) also then displays. This calculated field works as expected. The last calculated field is set up to SUM all of the previous calculated fields, but the number always comes up as 0: e.g., SUM({DE:Ad or Graphic Cost}, {DE:Banner-Std Co

Is this a bug……...I’m seeing that if a collapsed form is never “opened”, even if there are required fields in the custom form, you can submit the form. In essence the required fields are not holding true. 

Hi all,Looking for an experienced Fusion Developer to support automation and integration efforts.  Thanks

We’re excited to celebrate Skye Hansen ( ​@skyehansen ) , who has been named the 2025 Community Member of the Year for the Adobe Workfront community!   Over the past year, Skye has consistently shown up as a trusted, generous, and highly effective community leader. Her commitment to helping others, paired with her thoughtful and reliable engagement, has made a meaningful difference for members navigating real‑world challenges.Skye’s contributions stand out not just for their volume, but for their quality and lasting value - she’s responsible for literally hundreds of thoughtful replies and accepted solutions. She actively contributes to the growth and strength of the Workfront community by sharing knowledge and shaping conversations, and as a 2025–2026 Champion, she sets a strong example of collaboration, leadership, and community‑first mindset.The Community Member of the Year recognition celebrates individuals who go above and beyond to support others, and Skye consistently shows up f

I am running a scenario that parses a date incoming from a csv. For some reason my result keeps returning blank. Is there something I am missing in my variable? Image of parsed .csv parseDate Variable Any help will be appreciated. Thank you!

Hello, Within CJA, We are not seeing any value assigned to Browser Name Field within CJA.This is happening even though i have set it up “Datastream” to collect the value for “Browser Name”. Other fields like Device Type, Operating System are showing up in CJA. Please suggest.

Looking for help. I am unable to receive Adobe digital event registration emails from demand@info.adobe.com. I previously unsubscribed from an Adobe marketing email sent from this email, and my address now appears to be globally suppressed in Marketo as I no longer receive confirmation emails with event details and link to join events like I used to. I do not have direct Marketo support entitlement, so I cannot open a support ticket. Can someone from the Adobe DX/Marketo team please remove my email address from: Global Unsubscribe Marketing Suspended Blacklisted Email Invalid As I am assuming this is preventing me from receiving event confirmations and webinar emails.Thank you.

When our instance was set up back at the start of 2023, we requested a custom de-dupe based on first name, last name, email address. All three fields have to match otherwise a new record is created. We have an API integration with our CRM. Any newly created or updated records are batched into a CSV which is sent via the API to be absorbed by Marketo. At around the start of February, I noticed that leads with the same email address, but different names were no longer matching for an update, instead, the names were being overwritten (in some cases actually creating duplicates).Does anyone have any idea what might have happened to cause this? It has to be at the Marketo end, as we are not doing any matching, the API is just sending up a CSV.I have a ticket open, but support have suggested the issue is with our CRM. This simply cannot be the case.

Hi Workfront Community :)  I am looking for any recommendations and tips on how you collaborate in Workfront with outside/external agencies. We currently have out agency users set up as external and I want to explore options to make our process more collaborative and have to rely less on email communication. Thank you!

Hi everyone,I’m working on evolving how we structure campaigns in Workfront, and I’d love to learn how other marketing and creative teams are handling this—especially when campaigns include multiple deliverables with different workflows and timelines.  Our Current SetupToday, we structure things like this:A requester submits a campaign request Our PM team converts that into an active project using a campaign project template Within that campaign project, we include a task directing the requester (usually a marketing lead) to: → Use the Requests section of the campaign project to submit individual deliverable requests (this is how we link everything) which are then converted into separate projects with unique production + review tasks.For example, an event campaign might include deliverable requests for:Save the Date Email  Save the Date Social Post-Event Email Post-Event Social Print Landing pageChallengeDeliverables don’t always start at the same time or get defined upfront Some can b

Hi Community! I am writing seeking for help to set up a web channel in AJO. Use case: We are a university trying to personalize a banner in a student’s logged-in area using AJO. The desired journey is expected to read an audience from RTCDP and display the selected banner. Banners are only available on a specific page path, which looks like this:http://www.domain.com/student/{{program_type}}/{{program_id}} All other platform services are displayed on pages with additional routes, such as:http://www.domain.com/student/{{program_type}}/{{program_id}}/serviceshttp://www.domain.com/student/{{program_type}}/{{program_id}}/paymentshttp://www.domain.com/student/{{program_type}}/{{program_id}}/academic_progress Note that banners should not be displayed on these platform service pages (i.e., URLs with additional path segments). Given this, is there a way to configure a banner using the Web Channel in AJO?I am wondering if we could achieve this directly using the available settings. Wildcard mat

Hi. I am having a problem with arrays in profile attributes and need guidance.I am performing a proof of concept of arrays on profile attributes applying mapping functions. I have an XDM Individual Profile schema that, among its fields, there is an array of strings. In the same way, I have a dataset based on that schema.I am using the Local File Upload source to upload CSV files. I have the following CSV files:test1.csvID_CLIENTE_CORE, ARRAY T0000000001, Hellotest2.csvID_CLIENTE_CORE, ARRAY T0000000001, FriendWhen it comes to mapping, I create a calculated field as follows:upsert_array_append(to_array(false, ARRAY)) Let me explain why I use these mapping functions:to_array(value): This function converts a string, for example 'Hello', into an array. This causes 'Hello' to become ['Hello']. [1]upsert_array_append(value): This function, in theory and following the Data Prep documentation, adds all elements of the full input array to the end of the array in Profile. This generates, in

Some of our authors reporting intermittent issue (like once a month per user behavior) while authoring pages in our internal prod author.Issue is that they are not able to save component dialogs in middle of authoring work even though they are able to login and navigate through pages. They get error failed to submit form. Upon clearing cache for all time and logging in again only is fixing this issue. Same time they are able to edit and save using other browser.upon checking HAR file we see that the csrf token request is giving 403 response (I think only post calls are not getting authenticated) and on further checking their login-token cookie is missing in the browser. This issue is not getting solved until they clear cache for all time and force login back.Is there any reason why the login-token OOTB cookie get dropped or not being set for a logged in session (even though the user is logged in and can navigate through pages and even can see component edit dialogs)?Below are some log

Hi,In the pref center form in Marketo, there are 22 different client interests (like events, webinars, newsletters…..) which is in checkbox(boolean). Inorder to make it bidirectional, we tried the normal procedure which is creating 22 sfdc custom fields and mapping it with marketo for bidirectional flow)Is there any other way other than this approach (instead of creation 22 individual custom fields), kindly share your thoughts.Thanks!

Hi everyone,I’m trying to configure a Streaming Destination in Adobe Experience Platform (AEP) using OAuth 2 Client Credentials, but I’m consistently getting the following error:“Error creating connection – Authentication failed. Check your credentials and try again.” Configuration Details used: Access Token URL:https://ims-na1.adobelogin.com/ims/token Client ID / Client Secret: Generated from Adobe Developer Console (OAuth Server-to-Server project with AEP API added) Client Credentials Type tried: Basic Authorization Client Credentials in Body How do I use these details in the access token? The documentation says that the URL can have only one query parameter.  Grant Type:client_credentials Scopes used:openid,AdobeID,read_organizations,additional_info.projectedProductContext  Documentation details:HTTP API connection | Adobe Experience PlatformError seen: Tried below Access token URLs:https://ims-na1.adobelogin.com/ims/token/v2 https://ims-na1.adobelogin.com/ims/token/v

My understanding is that the record deletion feature is mainly for cleanup of anonymous/test data and CCPA (privacy service) is for deleting opt out of sale, or user's personal data, but do both options functionally achieve the same result?Here’s my scenario:I accidentally deleted a test record using a CCPA request.The record was a merged profile with 3 identities: SSID (primary key), ECID, and phone.After the CCPA deletion (based on phone), the record no longer had the phone number as an identifier. At the profile level, I only saw SSID and ECID. This is what I was expecting.Later, I ingested a new phone number against the SSID (primary key).Expectation: The phone number should again appear as an identifier at the profile level.Issue: The dataset has phone defined as an identifier, but the new phone number is not showing up as an identifier under the profile.Could this behavior be related to the earlier CCPA deletion? nnakirikanti, Tof_Jossic,NimashaJaincan you please h

Hi all,We have a lot of projects where assignments change often and sometimes entire teams are changed on a project, and thus people are unassigned tasks and others are reassigned. The challenge we’re facing is that when users are no longer assigned to tasks in a project, they remain in the “people” section (projectUsers), so the project still shows up in their dashboards and reports. I thought I saw a scenario to remove users from the projectUsers when no tasks were assigned to them in that project, but I can’t find anything now and I’m having a tough time working through my own scenario for this. Has anybody created a scenario to do this and would be willing to share your blueprint? Thanks!-Steven