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Silvio6
Silvio6
Level 6
Sep 18, 2026 4:05 PM UTC
Question

whatsapp webhook

Hi! a client is insisting that the whatsapp webhook URL is allowed to send any information to CDP, not only Inbound categories to tracking.

 


They want to send whatsapp delivey logs using that webhook.

 

I think that’s not possible, that webhook URL is only allowed for tracking logs, is that correct?

 

thanks.

    1 reply

    SatheeskannaK
    Adobe Champion, Community Advisor, UG Leader
    SatheeskannaKAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    Sep 19, 2026 2:26 AM UTC

    ​@Silvio6 Whatsapp delivery logs (i.e. Feedback events) information should be captured as part of the same webhook. Have a look at this documentation,

    https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/whatsapp/whatsapp-configuration#WhatsApp-webhook

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    Thanks, Sathees
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