Product Communities

Hi ,I am seeing below error since a week while creating a new product profile in the admin console.How do I resolve this? ​​​​ 

I just create this webhook, try to test in postman Wan to to see the information upload in AEPCan you help me with this , please

This customer office hours session focused on helping users transition from the classic email designer to the new email designer, with particular emphasis on migrating existing email templates. The session addressed a key adoption barrier identified through customer feedback: the ability to reuse years of investment in legacy email templates.Welcome & Session Purpose 0:08 Introduction to Email Template Importer 0:12 Audience Poll: New Email Designer Usage 0:42 Customer Adoption Insights 2:04 Introduction to Email Template Converter Feature 2:43  Navigating the New Email Designer 3:10 Template Conversion Workflow Overview 3:54 Marketo Templates & Out‑of‑the‑Box Options 4:36 

This New Email Designer Customer Office Hours session focused on addressing customer questions and feedback regarding the new Email Designer, with heavy emphasis on migration readiness, feature gaps vs. the old editor, Outlook compatibility issues, and brand/theme constraints. Customers expressed both interest in the new experience and concern about losing advanced capabilities. The product team reinforced that adoption will remain voluntary, with a strong commitment to closing critical gaps before broader migration.AI-Generated TimestampsIntroduction & Office Hours Purpose 0:08 Template Sharing & Brand Themes Across Workspaces 1:16 Outlook Compatibility Issues (Buttons & Background Images) 26:59 Brand Themes vs. Background Images Limitations 28:11 Migration Strategy & Custom Coding Gaps 28:47 Editor UI Feedback & Navigation (Columns Placement) 29:52 

In the first part of this series, we explored the essentials of Adobe Journey Optimizer (AJO) error codes—why they matter, how to approach them, and how quickly understanding these signals can transform your troubleshooting experience. In this second installment, we go a step further and include more frequently encountered error codes. We’re presenting a curated, in-depth table of even more AJO error codes you’re likely to encounter as you build, test, and launch omnichannel campaigns. Think of this guide as your “cheat sheet” for campaign health: If the mysterious codes below pop up in logs or UI banners, you’ll know exactly where to look, what likely caused it, and how to get unstuck fast. Whether you’re facing backend 500 errors, validation problems, or puzzling runtime glitches, this list breaks down each code’s context, root cause, and practical steps to resolve or avoid it. Keep this resource handy—it’s designed to help your ops, technical teams, and marketers spend le

 You should already know a non-default domainLevel (for example, an .io or .ai domain) requires customizing the Munchkin embed code. Easy on a 3rd-party site, where you already control the embed code; on a Marketo LP, you must disable Munchkin at the template level (Template Actions » Disable Munchkin Tracking) and substitute your custom version.[1] Another case for disabling auto-Munchkin and injecting it yourself is managing cookie consent.[2] And today’s case: if you’re using (as everyone should) a Redirector LP for email links to downloads, where the next-hop URL is passed via the URL hash, you must use custom Munchkin to see the logs you expect. Why use the hash, though?First of all, using the hash, like https://pages.example.com/download#https://assets.example.com/my.pdfoffers better caching than using a query param. The hash is never sent outside the browser, so a cached version of https://pages.example.com/download can be used.[3] But more important, Marketo defines the “web pa

AJO is not using native email channel to send emails. Instead it sends custom payload to salesforce and salesforce sends email.Now salesforce has email send/open/click etc data. Salesforce sends the data back to AEP(non profile enabled), which is then connected to CJA.Both AJO dataset and salesforce dataset has personID as identifier.AJO dataset has campaing name, and campaingn TaskCode which is unique for each email touch point. Salesforce also has the TaskCode but not the AJO campaing name.Now if I breakdown the JourneyName by Email metrics (open/click) etc, it shows 'NoValue' in the report.I have tried binding of JourneyName dimension with the Dimension related to email open/click, that still shows 'NoValue'.I have tried binding of JourneyName dimension with the TaskCode dimension, that still shows 'NoValue'.What am I missing here ? Do we need some sort of secondary level of stitching to link TaskCode from Journey dataset to salesforce dataset ?

Hello ,How to give an operator read only access in Adobe campaign classic v7?  

We are using Universal Editor with Edge Delivery Service, I would like to know how to customise the OOTB text styles available in Text Default content type. For this particular example I would like to add more options to add alignments.  It's not possible to apply any customisations inside RTE fields through the json model.Could you advise on the problem?

I am looking for best practices regarding environment promotion, specifically for Project Templates. Based on my experience, and confirmed by Adobe, you cannot edit a Project Template and promote those changes to Production IF any of your changes involve deleting tasks. For example, if, in Production, i have tasks 1-4 on my project template, and then i edit that template in SB to add tasks 5-6 BUT also delete tasks 3-4, upon promotion, my project template in prod will contain tasks 1-6 As a result, we cannot promote any updates to our project templates from SB to Prod without then needing to deactivate the template and making manual updates immediately after. Has anybody else had a similar issue? There are workarounds, but this feels like a serious shortcoming of the WF environment promotion process. Am I approaching this wrong? Any best practices/solutions/workarounds to reduce manual intervention?

Hi everyone,I’m currently working on setting up an Edge Delivery Services (EDS) site using an Adobe repository and would appreciate some guidance.My goal is to: Set up a new EDS project using the official Adobe repository Configure the required integrations to create and load the website using AEM Sites authoring Create pipelines, deploy the site, and preview content I’ve gone through the documentation, but most of the references are based on using a public GitHub repository. In my case, I’m working with a private repository (Adobe repo).At the moment, I’m facing an issue with site ownership verification. Even after adding the required verification file, the verification is not successful. Currently, my repository only contains this verification file and does not yet include files like fstab.yaml or other standard EDS configuration files.It would be really helpful to understand the correct approach for private repository setups, EDS site creation, especially around ownership verifi

Need to have better UI to upload documents currently when drag and doping the documents Its a small black box not very easy to do the upload when adding documents in bulk if go little below the black drop while drag the documents the document opens in a new tab instead of uploading.

What is the difference between these two?These are event propositions returned after Page View event. What is the difference between Decisions and Propositions? 

Hi! I am getting a lot of conflicting information about marking custom fields in-active once I move them to an Admin section of a request form. My end goal is to make sure all of these old custom fields remain in my historical reporting. By marking them in-active, am I inadvertantly removing them from my historical reporting? I thought in-active was just making sure these custom fields are no longer active. Any guidance or insight is greatly appreciated. I have a huge update next week that I am prepping for! I want to make sure everything is done correctly. :-)  As always, this community rocks. 😁

Hi team ,Issue OverviewWe recently encountered an issue in Adobe Workfront where users were unable to view a project, even though everything appeared to be configured correctly. ScenarioA project was created by a user who belongs to: Parent Group: International Subgroup: INTL MKT GROUP The user’s Home Group was set to INTL MKT GROUP The project was also created under INTL MKT GROUPThe project was shared with three users who were also members of the same subgroup.ProblemOut of the three users:✅ One user could see the project ❌ Two users could not see the projectThis was unexpected because:All users belonged to the same subgroup The project was correctly aligned to that subgroup Sharing permissions were applied No filters were restricting visibility ResolutionWhen the two affected users were additionally added to the parent group (International):✅ The project immediately became visible to them Key ObservationEven though:The project was assigned to the subgroup Users were members of the

We have a situation where we have created a new view in Projects’ documents to show (100s of) documents and proofs on projects. However, the ‘version’ column always shows documents at v1 but when a proof is created and is techinically a v1 proof, it shows v2 in the column and is very misleading.I have looked at many ways to work around this using text mode but everythings draws up a blank column.Has anyone else come across this and found a solution?Thanks!

Hello, we want to send gift vouchers to the winners of our prize competition with transactional emails.There is a possibility that some Clients may have won multiple prizes, so we need to send them several emails with different gift vouchers at the same email address.We have an Excel file with the target email addresses and the relative gift vouchers. In this file there are duplicated ids. We want to upload the file and make sure that Adobe Journey Optimizer sends multiple emails to the same duplicated ID/Addresses, each with its own gift voucher.The Excel file looks like this:In this example, ID 0000805085 needs to receive 2 emails, one with gift voucher 23A and one with 24B, at the same email address. How can we do this with Adobe Journey Optimizer in one single Journey?Thank you very much for your support Joseph

Hi everyone,We’re currently re-warming a subdomain that was previously warmed in Aug–Sep 2025, after a period of low volume.Since ramping up again (Feb), we’re seeing many Gmail bounces due to timeouts, classified as “Ignored” (not hard or soft).We also noticed the subdomain has DMARC set to p=none.Could this be impacting Gmail deliverability? Any recommendations to improve reputation during re-warming? Is there a way in delivery logs to see the exact gmail bounce reason? something like this: https://knowledge.workspace.google.com/admin/support/troubleshooting/gmail-smtp-errors-and-codes?hl=en&visit_id=639100432066783742-50066658&rd=1Thanks!

One of our clients requires the use of a CTA URL that includes a hashed (#) parameter (anchor link) to enable specific functionality on the website, such as scrolling to a particular section.However, when the EDM is sent via ACS, the Brand configuration automatically appends tracking parameters (e.g., brand, deliveryId) to the URL. Currently, these tracking parameters are being added after the hash (#) fragment.Example:Authored URL:https://abc.xyz#paramX URL generated by ACS (current behavior):https://abc.xyz#paramX?brand=xxx&deliveryId=YYYThis format causes an issue because anything appended after the # fragment is treated as part of the client-side anchor and is not processed as query parameters. As a result, both tracking and the intended anchor-based functionality (e.g., scrolling to a specific section) may break.Expected / Ideal Behavior:To ensure both tracking and website functionality work correctly, the query parameters should be placed before the hash fragment.Correct form

Dear community leaders,Some data is coming from inbound transition in string format, but I need to dynamically insert this data for the relevant recipient in the eDM.EX:If there is no value in the decimal places (ie, 432,897.0000), it should be display the data by removing the decimal places - eg, 432,897 or 1,234,987.If there is some value in the decimal places (ie, 432,897.5000), we keep two decimal places.  Display the data into the decimal values. Eg, 432,897.50 or 2,654,684.90.  Advanced thanks

<ctx><schedulePaymentData><schedule>...</schedule><schedule>...</schedule>...</schedulePaymentData></ctx>     <table border="1" cellpadding="4" cellspacing="0"><tr><th>Payment date</th><th>Payment amount</th></tr><%// rtEvent is injected automatically in Message Center templates// rtEvent.ctx is the XML payload from your SOAP <ctx> element// This returns all <schedule> child nodesvar schedules = rtEvent.ctx.schedulePaymentData.schedule;// Campaign-specific E4X loop over XML collectionfor each (var s in schedules) {// Extract and normalize the values as stringsvar payDate = String(s.schedulePaymentDate).trim();var payAmount = String(s.schedulePaymentAmount).trim();%><tr><td><%= payDate %></td><td><%= payAmount %></td></tr><%}%></table> Please help us to write a condition to print “NO DATA” in a row when there is no schedu