Managing capacity for a request-heavy team without Fusion
We’re implementing a team in Workfront that receives a high volume of requests, but they also need to be able to manage team capacity.
We’re trying to figure out how others have approached this without Fusion.
At the request level, we can assign multiple people and add planned hours, but it seems limiting when a request requires multiple resources with different levels of effort. We don’t get the same level of planning that we would with individual project tasks.
For teams with a similar setup, do you keep the work at the request level, or do you convert accepted requests into projects/tasks so you can better manage assignments, planned hours, and capacity?
We’d ideally like to keep intake simple while still giving the team enough structure to accurately manage workload and capacity.
Fusion is not available for this implementation, so I’m especially interested in native Workfront approaches.