Adobe Journey Optimizer

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Adobe is excited to invite you to a unique opportunity to connect, learn, and be inspired by joining our upcoming product launch event this fall!   Adobe x Conversion Accelerator Tour   ️ September 30th, October 2nd, October 8th, October 14th 2025   1pm – 4pm (followed by networking and drinks un...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hello Adobe Community, I am in the process of setting up the first subdomain for a client and have noticed several IP addresses listed as type A records in the DNS Records. I would like to confirm whether these IP addresses are the 24 IPs that Adobe provides to the client for sending emails in Adobe...

Looking through the documentation and I can't seem to find a definition here.  Under the Consents and Preferences field group there are 2 subgroupings, Receive Emails and Receive Commercial Emails.  I'm clear on receive emails and that this acts as a filter on if a customer can be emailed, but I can...

Hello,I added UTM parameters in channel configuration.when i published the template through journey, am not seeing that every link present in template are not automatically appended with UTM parameters. Is there a reason why AJO isn't appending UTM parameters to few links included in the template? T...

Help! I have an issue where I have to append a coupon to an email. My coupons are stored in a separate data set, and I initially was able to use this code to append a coupon: {% let coupon = head(profile._********.walletInfo.couponDetails) %} {{coupon.couponId}} However - I have duplicate ID's that ...

We have in several occasions experienced that created content in a email templates disappears - and needs to be redone. This is extremely annoying and time consuming for the content producers. There are several theories what this happens, some from you at Adobe also. Like: there is several tabs open...

Hello to amazing community, I and my team are working on shifting our marketing emails from other vendors to AJO and to begin with we have to start IP warming plans.Here is step by step process that we followed over the period of time and now stuck right at the start phase, duh! I would like to ask ...

Hey! I'm building out a Campaign to run on my Web Channel, but can't set it to run on a specific URL, so it's going to run on every single page on the site. Alternatively I could create a Channel specific to the page I want it to run on, but that would mean a new channel for every page on my site, s...

In this journey, we have 3 separate email deployments. The data seems to be different data between the Action Overview module and Sending Statistics in the report.  The Action Overview shows 6,131,215 node enters. However, the sending statistics only shows 5,894,609 targeted. Is there a reason why t...

hi all,   Requesting help to understand the current AJO licenses available. We have 3 types of license listed here for AJO [https://business.adobe.com/products/journey-optimizer/pricing.html]  In none of these AEP is specified, does this mean that AEP is not in picture. If so how would the unified p...

We would like to have the possibility to put conditions on a whole e-mail fragment, on the fragment it self. Meaning when creating a Fragment it would be nice to be able to create conditions on how the fragment should behave when been used. It could be conditions like, who should be able to see this...