Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi AJO Community,I'm currently testing the Journey Entry Capping functionality in a journey that is triggered by an event. The rule is configured so that a profile can only enter the journey once per day.However, when I try to trigger the journey a second time (to validate that the entry capping rul...

it seems like hard to control the profile go into the path what I would let it come through. example above: what I understood is the path 1 is always take precedence over path2 in the order of condition node. however, as long as I move path2 higher than path1 is then opposite. one profile is eligibl...

Hi! Suppose we have an event configured to listen for new entries into a specific schema (X schema). If I have a journey published and listening to that event, will a new entry into that schema (for example, coming from Web SDK) automatically trigger the journey? Or does the journey only trigger if ...

Hi Team, question that I create a large audience by concatenating several individual audiences. I have a few profiles overlapping to the multiple audiences. my question is does it happen on the Prioritization in the audience definition if I selected one audience above another. let's say there are A ...

Hi Folks,Greetings! We are trying to strart IP warming phases and following steps is complete and tested internally but giving us error while running on phases :- Audience Created with profiles to be targted for IP warming- Campaigns created with above audience creation- Email Channel configuration ...

Hello everyone, We’ve just activated Adobe Journey Optimizer – Offer Decisioning. We also have Adobe Analytics and Customer Journey Analytics, Adobe Target license.  Our website already runs Adobe Experience Platform Web SDK (alloy.js) for Target and AJO personalization, and we still surface some KP...

Hi!  I would like to better understand how to differentiate between "push clicks" and "push opens" in the AJO Push Tracking dataset. I see that the pushTracking.applicationOpened event tracks when a user opens the application from a push notification. However, even when users interact and click with...

Up until now, it had been working 100%. Three days ago, when I created audiences and tried to preview the segment or the estimate, I got the following message: "Cannot get estimate data." Does anyone know why this happens, or why it could happen?

According to this documentation: Use Assets in Journey Optimizer | Adobe Journey OptimizerAJO is Natively integrated with Assets Essentials or Assets as a Cloud Service to store, manage, discover and distribute digital assets. We have AEM on AMS (Adobe Managed Services), and I'm not too sure if it w...

We are trying to get a rough estimate for training for setting up ajo, would anyone be able to provide their experience with how long it took their team to do training and then how long implementation took?