Adobe Journey Optimizer

Adobe Journey Optimizer Community Lens Newsletter  Your quarterly roundup of insights, events, and member highlights Subscribe to the AJO Community Lens Newsletter   Hello AJO Community!  Welcome to your quarterly roundup – a curated snapshot of what’s happening across the AJO Community. From stand...

Adobe is excited to invite you to a unique opportunity to connect, learn, and be inspired by joining our upcoming product launch event this fall!   Adobe x Conversion Accelerator Tour   ️ September 30th, October 2nd, October 8th, October 14th 2025   1pm – 4pm (followed by networking and drinks un...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Have you ever implemented any personalization scenarios in chat bot using AJO? Do you have any hints?

Agile Workflows for Personalized Content at Scale Recording URL: Agile Workflows for Personalized Content at Scale  Event Details Join us for an exciting Experience League LIVE session where we dive into the future of omnichannel customer engagement! Discover how to overcome the challenges of si...

Hi there,I have a use case and that's to run like this: Entry Audience > Wait for 14 hours > send comms at 7:30am (taking into consideration of Daylight saving in Australia). Just wanted to check if there's any potential gaps if I build the journey as per below with screenshot attached? Note: in Jou...

I'm trying to add the URL helper function to an SMS.{{url originalUrl='original_url' type='TRACKED'}}I'm trying to use personalization in 'original_url', but it won't let me.{{url originalUrl='context.journey.events.1209875484._floridapowerandlight.journey.url1' type='TRACKED'}}ERROR Personalization...

Hello all! I'm trying to see if I can update an array type attribute using an unitary event's context attribute within the journey using 'Update profile' action but the attribute is disabled. Is it not supported? I couldn't find any information specific to it in the Adobe docs so checking here.     ...

Hello ,Am sending push notifications through a journey. The notifications are being sent and show as successfully delivered in the Sending Statistics section of the journey report. However, I am not seeing any tracking statistics—such as Clicks, CTR, Unique Clicks, or Push Custom Actions. The Tracki...

In FAC if there are two audiences, and AJO requires reading attributes from each FAC audience . Currently AJO has limitation of reading one audience per journey. Thinking of creating master audience in FAC which combines both FAC audiences into single. Are there any better approaches to handle this ...

Hello everyone,We have the following issue at the company: we receive external lists from various data sources as ad-hoc communications. These lists contain fields that we need to use either to segment a journey or to personalize email content, for example. It's important to note that these are case...

Hi Team, We have observed in one of our journey email clicks data all the email links and social links have the same number of unique clicks over a period of 1 month (PFA data). What could be the reason behind this ? or is it a glitch ?

Hi Team, For a journey consisting multiple emails we are observing that on a particular day we are seeing a significant bump in number of clicks in email, but followed by no clicks for next 4-5 days. The profiles enter journey on a daily basis so it should not be happening, we should be observing ce...