Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hello Team,We are working on a requirement where SMS messages should only be sent to users who meet multiple real-time criteria for example qualifying for a high-value audience in AAM, having a verified phone number, and not having opted out in the last 10 days etc.Is there a way to combine AAM trai...

Building reliable software at scale takes more than just traditional testing. In this blog, you’ll learn how Customer Use Case (CUC) Automation is helping us improve quality, catch issues early, and deliver new capabilities in Adobe Journey Optimizer faster and more confidently—so our customers can ...

We have a custom action that is targeting an event array. The event has multiple accounts within it.For the custom action is it possible to have it post the entire array instead on single objects. i.e. post all the info about account and post all of the info about account two at the same time.Whenev...

Is it possible to perform a conditional within an HTML, using a field from an import entity, as in the example below?It is showing an error for me. {%#if profile._cogna.audienceEnrichment.CustomerAudienceUpload.2d643823-3861-4897-a603-03806d6d5651.qtd_disciplina = "1"%} This is the error: Invalid sy...

Hello , I setup the codeBase channel and followed the documentation : https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/code-based-experience/get-started-code-based.The rule is firing , i can see all logs in Adobe experience debugger like request ,events but am not seeing a...

Is this possible to have both on one sandbox?

Trying to access the JSON offer in the email template for custom rendering format. The offers are stored as JSON. (Saved the JSON into HTML placemnt) Trying ways to access JSON as an object in an email template to custom render.  <% let selectedOffer = offer.html['dps:offer-placement:12324324']['sps...

Hi everyone! We use profile caps to limit how many profiles will pass through the journey, but I want to know if there's a way to set this profile limit using functions on the data source condition in advanced mode.  For example, I want to get all the users whose "Color" field is "GREEN" - #{Experie...

Hi all,    We are dealing with a behavior in AJO that reflects that I have received an email but I actually haven't. Is there anywhere we can see the resons, because on the table events is not reflected.   Best,  Celia

Hi All, Is it possible to ingest subscription and consent data to AJO default system generated schema dataset 'AJO Consent Service Dataset' using API or Web SDK? If yes, please share some details on how to ingest it. Schema: AJO Consent Service Schema Dataset: AJO Consent Service Dataset   Thanks, ...