Emails not sent

[ccg1706]

Hi all, 

We are dealing with a behavior in AJO that reflects that I have received an email but I actually haven't. Is there anywhere we can see the resons, because on the table events is not reflected.

Best, 

Celia

[Mohan_Dugganab · Accepted solution]

Could you do a profile lookup and see if there is any error reason showing up in the "message.feedback" event ?

Also, following link has troubleshooting queries that can be run for further debugging

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets... 

[ReenaJohn]

hi @ccg1706 

Can please elaborate how do you know that you have received the email.