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PN Delivered but No Tracking Statistics (Clicks/CTR/Opens) in Report

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Level 5

Hello ,

Am sending push notifications through a journey. The notifications are being sent and show as successfully delivered in the Sending Statistics section of the journey report. However, I am not seeing any tracking statistics—such as Clicks, CTR, Unique Clicks, or Push Custom Actions. The Tracking Statistics table remains empty for all push actions.
Has anyone experienced this issue or can suggest additional troubleshooting steps?
Are there any specific configurations or common pitfalls that could prevent tracking events from appearing, even when push notifications are delivered?

Thanks
AJODev

1 Akzeptierte Lösung

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Korrekte Antwort von
Level 5

To add on we raised adobe ticket why it is happening? Adobe as fixed and now we seeing tracking statistics.

 

Thanks

AJODev

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort

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Korrekte Antwort von
Level 5

To add on we raised adobe ticket why it is happening? Adobe as fixed and now we seeing tracking statistics.

 

Thanks

AJODev