Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi Community, I have multiple journeys where we are sending out 10 or more emails to customer across a period of 1 month. Now to check if any consumer has opted out of email communication, we put suppression audience check before every email. But is there any way either using query service or by bui...

We followed the documentation in experience league to tag the AEM Content Fragments that we want to appear in AJO, however we cannot see them in the AJO CF selector. Reaching out to this community to see if you have successfully created AND if there was an additional step you did to connect the envi...

Hello,I have some html files from our developer that I want to upload into AJO as Email Fragments, but also want to allow users to change text, images, buttons, etc. after they insert the fragments into emails. When I try to enable the editable fields for some of these components, it says "Unsupport...

Does anyone know whether the ability to generate persistent and active mirror-page links for proofs is on the roadmap for AJO anytime soon? Current scenario: You send a proof using a test profile for personalization reasons. The proof includes the mirror page link. The mirror page link within the pr...

Hi there, I'm trying to change the date the below expression appears which is YYYY-MM-DD to DD MM YYYY in a field in Custom Action. I tried the followings but didn't work. Note this is a piece of code that forms a more complex if/else formula.1) formatDate2) toDateOnly3) date4) dformat5) format Expr...

Assume that my customer has 20 products (FSI Industry). Have you ever done such a use-case - rendering last seen product/service in email using only AJO (not Target)?

Has anybody done such a use-case?I assume that image should come as an import to AEP and then render such a QR code in AJO template?

Hi, I'm currently testing In-App messaging and the In-App works correctly when triggered through a Campaign, but not when triggered through a Journey, even though I'm using the same event trigger (application.launch) in both cases. In the Journey, the event is triggered successfully and the profile ...

DescriptionAdobe Journey Optimizer (AJO) currently provides a "Copy Technical Details" option in the UI that exposes key configuration parameters of a journey in JSON format. This includes important fields such as throttlingRatePerSec, entryConditions, and activity configuration. However, this JSON ...

Hi, we are actually working on the inApp messages for our implementation. We have ECID and an internal id both selected as identities.  The internal id is getting send through an event (into the identity map) and stored in the AEP profile into the identity map too.  The problem is that when we want ...