Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Hi, when using Audiences for In-App messaging in AJO, are only Edge audiences supported, or can other audience types be used as well?

How to fetch Journey Name, Journey Status (Live, Draft, Closed, Dry Run etc) and created by (Person name) Details using either query service or via API. I know the status and created by are not available in any dataset but is there any way I can download or fetch these values for all the journeys in...

Hi team, I'm seeing lot of cases where a push notification is excluded, and in the corresponding message.feedback event, the pushPlatform is listed as APNS, even though the profile has FCM as the push platform.Do you know why there's a mismatch between the platform in the feedback event and the one ...

Hi ,We are working on profile capping in a recurring journey. Profile capping should also work on a recurring journey which means the counter should get reset to zero .But from the adobe documentation i came to know that , When profile cap is defined on a recurring journey, the counter does not rese...

Hi, We are trying to set a control group in Journey of 5%. How can we do this? how will the back end data looks like?  Any help would be appreciated. thanks 

we have to implement a journey where we have to limit the profiles based on the conditions. but when we test the journey with different audience count , its not limiting the profiles according to the mentioned count.we can see in the adobe documentation saying , For live journeys, here are the thres...

Master Frequency Capping & Conflict Prioritization in Adobe Journey Optimizer Recording URL: Master Frequency Capping & Conflict Prioritization in Adobe Journey Optimizer  Event Details Join us for an engaging Adobe Experience League LIVE episode where Adobe experts dive into new features in Ado...

How do I use Variables and Offer Priority score while creating expression to assign ranking formula

I have got some custom conversion XDM Experience Event addedToCartXYZ . Is it possible to include such an event in Metrics in AJO reports? Else I need to buy CJA? 

This is a two part question. I am trying to use nowWithDelta to compare todays date to another date field and the difference between the two dates should be a second field (integer). My two questions are: 1. Is it possible to do arithmetic within nowWithDelta or is there another way to achieve this?...