Adobe Journey Optimizer

We have our flagship skill builder events fast approaching. NYC and Atlanta locations are right around the corner: September 18th and 25th, with limited spots available. The registration link is here. If you are a licensed Journey Optimizer customer, we would love to see you at a location near you...

Hey AJO Community!  We’re excited to kick off a new initiative called Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these up...

Spectacular customer experiences don’t just happen— they’re imagined, built, and brought to life by Experience Makers like you. Now it’s your turn to take center stage. Submissions are open through October 17, 2025, at midnight PT. Whether you are scaling personalization, uniting content and data, ...

Folks, I am checking one use-case where I want the profiles to wait exactly 3 days before their product delivery and trigger a communication from AJO.I tried using setDays() function like below,setDays(toDateTimeOnly(@event{xxx.bookingdetails.deliveryDate}), -3)If the delivery date is June 15th then...

Join us for the Adobe Journey Optimizer Community Ask Me Anything!    Wednesday, June 25th from 8am -9am PT  We'll be joined by Adobe Journey Optimizer experts: Aaron Forrest (@aaron4est) - Product Manager, Amarnath Vannarath (@avannarath) - Sr Product Manager, Ariel Sultan (@asults) - Product Marke...

My business partner wants a list of all of the customers by primary ID that received each treatment for an email so that they can analyze against other data sources to confirm client behavior. The total data set is around 380K.When we execute using the query service we are maxed out at 50K records.H...

HiI am trying to use contextual attributes like current temp in a ranking formula to assign ranking score to offers using offer decisioning. I am using AEP Tags to send event with contextual data  to AEP, and the event is being sent correctly. But I think the current temp value in the ranking formul...

Requirement: I am trying to include Epsilon Contact ID as an item within the identityMap array in ‘AJO Message Feedback Event Schema’(out of the box schema).What I have done so far:Created a custom action and in the identities section, added emailAddress and epsilonContactId:"identities": {         ...

Have you ever implemented any personalization scenarios in chat bot using AJO? Do you have any hints?

Agile Workflows for Personalized Content at Scale Recording URL: Agile Workflows for Personalized Content at Scale  Event Details Join us for an exciting Experience League LIVE session where we dive into the future of omnichannel customer engagement! Discover how to overcome the challenges of si...

Hi there,I have a use case and that's to run like this: Entry Audience > Wait for 14 hours > send comms at 7:30am (taking into consideration of Daylight saving in Australia). Just wanted to check if there's any potential gaps if I build the journey as per below with screenshot attached? Note: in Jou...

I'm trying to add the URL helper function to an SMS.{{url originalUrl='original_url' type='TRACKED'}}I'm trying to use personalization in 'original_url', but it won't let me.{{url originalUrl='context.journey.events.1209875484._floridapowerandlight.journey.url1' type='TRACKED'}}ERROR Personalization...

Hello all! I'm trying to see if I can update an array type attribute using an unitary event's context attribute within the journey using 'Update profile' action but the attribute is disabled. Is it not supported? I couldn't find any information specific to it in the Adobe docs so checking here.     ...