Product Communities

by Christopher Davis and Kevin ScallyWhen reporting on Target activities, there are often times when a report’s content does not align with expectations. Sometimes this is simply because something isn’t as intuitive as it seems, other times it may occur because there is some troubleshooting to be done. This post compiles some of the “greatest hits” of FAQs & Troubleshooting on Activity Reporting with Target as the reporting source. Check out Part 2 and Part 3, where we cover these same ideas for when you are using A4T as your reporting source (Part 2) and also for when you are using a third-party analytics tool as your reporting source (Part 3)!Understanding Your Success Metrics  Target reporting's most common reporting issues center around visitor or success metric counting. When using Target reporting, it is important to understand the success metric you have selected. A full breakdown of success metrics can be found here, but at a high-level, Target can track the

Hi all, I want to create an audience of profiles that matches the following conditions: profiles who entered a specific journey in last 30 days OR profile.variable1 OR profile.variable2 - This audience will be used to trigger a recurrent journey that communicates an specific offer if the profile matches any of those conditiones described above. Note: The journey used as a condition is triggered by a unitary event How can I identify those profiles who enetered that specific journey? - I understand JourneyVersionId is available to use as condition to create an audience but that is not ideal since it will change everytime a new journey version is created...is there any other way to do it? Appreciate any help. Thanks!

If you’re planning to migrate Adobe Analytics and Adobe Target to Edge Data Collection, you may be wondering how this impacts your Analytics for Target (A4T) integration. A4T provides valuable insights into Target activities with Analytics data without duplicating data collection efforts between services. Preserving this integration is critical to maintaining accurate reporting during your Web SDK migration. This blog covers key considerations of A4T with Web SDK, including the importance of migrating both libraries together, validation steps, expected reporting variances, and common pitfalls to avoid. Migrate Libraries Together With Web SDK, A4T stitching is handled automatically behind the scenes by Konductor, the orchestration layer in Edge Network. The big catch is that both systems (Analytics and Target) need to be running on Web SDK for A4T to function. This means AppMeasurement.js and at.js need to be migrated at the same time, at least on a page-by-page basis. While legacy libr

I have a form in which I am collecting first name, last name, and email address. I have a trigger campaign that syncs with our CRM. I have a second trigger campaign that sends an email after a 5 minute wait. Is this OK or should I combine these two trigger campaigns?

Introduction I've worked with hundreds of Adobe’s clients over the years and have analyzed just as many different data collection setups.  One constant theme in my analysis is that every client has a unique way of deploying (what is essentially) the same data collection solution.  If a client's solution is doing exactly what it is supposed to do, then I won't make much of an effort to “rock the boat” in terms of their implementation.  However, I will intervene and try to provide guidance to those clients that either struggle to address their implementation pain points or would be open to making changes to help bring their already-solid implementation up a notch in quality.   During these engagements, I bring as much detail and organization to my solutions as possible&nb

I'm attempting to create a link on an issue form that takes users directly to the project overview section.  I'm able to generate the link with a fusion flow that adds the project ID to the following formula using and open text field: https://experience.adobe.com/#/@f####/so:###Production/workfront/project/{{2.ID}}/overview I use fusion to plug-in the project ID and it works to provide a link on the issue.  However, I can't figure out how to get the link to display as clickable text.  Ideally I would want the text to display as "Click here to review project details."

Hi,Hoping someone can tell me if I'm totally mis-remembering. We, like many customers, use request queues and convert those requests (Issues) to Projects, often using Status Keys to tie requests to their respective Projects. I am 90% sure that I used to be able to clear out the Default Duration in the Queue Details area so that Issues submitted to that queue do not automatically get a Planned Completion Date (thereby eliminating unwanted late reminders for those Issues that are open pending their Project's completion). It seems that with recent UI updates, it's now not possible to hit backspace in that field to clear it out, as saving it just puts the default of 1 Day back into the field. Now users are getting email reminders about late Issues that ideally wouldn't have a Planned Completion Date. Can anyone confirm whether I'm remembering this correctly? I did open a Support ticket but they weren't sure that it used to operate this way, and said I'd have to submit an Ide

Hello! When I convert a request to a project, is there any way to ensure the request's due date is determined by the resolving object's due date? Right now I am managing this manually. There has got to be a better way... Thanks in advance! 

Hi, We have the requirement to add the default Seed Address to all the V8 Campaign Delivery Templates and the Recurring deliveries in adobe classic Campaign and need an approach to do it. Please suggest us a working approach,  

 Hi all, I have a bit of an urgent ask so a quick response would be appreciated. I’ve run into an issue while making requests through Custom Actions in AJO and wanted to check if anyone has a solution or workaround. When passing a full URL into a Custom Action, AJO appears to modify the request URL by inserting its own variable values into the delimiter. For example, if we use an endpoint such as: https://my-instance.com/content and we try to append a parameter using a semicolon, AJO automatically inserts a slash before the semicolon. Similarly, when we attempt to pass query parameters, AJO rewrites the endpoint and adds encoded characters like % values, which changes the final request URL. Is there a recommended way to prevent AJO from altering the structure of the URL, or a best practice for handling parameters in Custom Actions so the URL is preserved as intended? Thanks

  Are you an Adobe Experience Platform user looking to deepen your technical expertise? We’re excited to announce a new beta opportunity: an on-demand learning experience designed to help you master the foundational architecture of Adobe Experience Platform through hands-on practice in your own sandbox environment.    What is this beta program? This beta program gives you exclusive access to the Adobe Experience Platform Foundations course and a personal sandbox for hands-on learning. You’ll benefit from expert-led lecture videos and a pre-populated sandbox to apply key concepts provided in the lab guides.  This program is a launchpad to accelerate your Adobe Experience Platform implementation knowledge and skills.    What will you gain? After completing the program, you will:  Understand the “why behind the how” of Adobe Experience Platform’s architecture  Learn to design a future-proofed architecture  Accelerate your implementa

Hello, I would like to know if it's possible when working with an accordion to simply copy the previous item and component type. For some context I have multiple FAQ sections with numerous items in each accordion. For example. I need to have 20 items. Each item is a text component. I'm currently having to add each item one by one. This is very time consuming. Is this possible? I've added an attachment of what I'm thinking.  Thank you!

Hi Team, We received a customer request on below requirement,  If we hit the domain (eg: abc.com) it should redirected to particular dam page /content/dam/demo.pdf It will be helpful, if someone could provide me the exact rewrite rule for this. Thanks in advance!

Short of it -- was able to edit the Planned Hours field, in a submitted Request's Details Overview section, for a Request not in New - pending status. As of this morning, I cannot. Unsure if this is affecting others. I have input a ticket. Long of it - I (sys admin, supposedly full rights) have been doing this successfully for years as the auto-duration puts in the full workday hours for that duration which is inaccurate for ALL of our Requests. We have multiple queues - some that are worked as requests and some that get converted to Projects once approved. To ensure we're not over allocating time to staff (users, roles or teams) it is critical that we are able to change this. In fact, I believe it has even been recommended to be by both prior consultant and within one or more of the many webinars I very gratefully attend. For the requests that will become Projects, I change the status to awaiting feedback - edit assignment, planned hours, and clean up custom fields as needed

Hi, I am facing an issue while trying to bind reference using AF core component (Adaptive Form text Input). While using the legacy component (Text Box) in Adaptive form, this is the bind refence property.On clicking on bind reference, I could see navigate through XDP structure and associate the correct field. In case of core component, I am not able to navigate and select the right XDP field to associate with text box. Why is the difference and how do we bind the fields form xdp to AF to generate PDF with data from Adaptive form?

We have repeatedly experienced a sync issue between the Proof module and the My Approvals widget. Proofs that have already been approved still show up in the widget as if they are awaiting a decision. Sometimes proofs that are awaiting a decision never appear. This is not a one‑off bug. Over the last 5 months, we've seen this happen at least 4‑5 times. It’s unpredictable and random, which makes it worse- we cannot reliably know whether the widget is telling the truth. To manage this, I have to manually review each proof listed in the widget, check against the actual proof status, and then open support cases when discrepancies are found. This wastes time that could be spent on productive work. More worryingly, this kind of inconsistency damages trust in Workfront. Senior management is a reluctant user already; each time the widget shows an incorrect state, it erodes his confidence in the system, making adoption and reliance less likely. If anyone has any workarounds or suggestions, I'd

I have set up reporting like that:How to send the mbox with web sdk?alloy("sendEvent", {xdm: { ...},decisionScopes: ["renuve-generating"]})Something like that?

Hello!I need help with creation of an authentication token for Target profile update API.What I did so far:I've created a project in the dev console and connected TargetI ran a test via https://ims-na1.adobelogin.com/ims/token and created a Bearer token successfully.But when I now try to use that token with the Target Bulk Profile Update API I get the message "Authentication failed, make sure a valid token is provided" (using http://clientcode.tt.omtrdc.net/m2/CLIENTCODE/v2/profile/batchUpdate with the correct client code of course).What am I doing wrong? Did I forget a step? When I generate a token in Target settings, everything works perfectly, but the setup is not ideal because this token is only valid for 90 days.Thank you!Jan

Hi! I use a customized date range for my panel (start > when the site was officially launched | end > rolling day - 1 day). There are some tables on which I have to apply a shorter date range (let's say, from October 30 until yesterday), so I created another date rage with these requirements (start > Oct 30 | end > rolling day - 1 day).When I apply this new range to a metric, it seems to work for the total number, BUT if I breakdown by days, they don't make sense, because days outside this shorter date range get the credit. What AA is doing is that, if my shorter range has, for instance, 17 days, it allocates the values in the first 17 days of the panel date range:In the following screenshot: Panel range > Nov. 29, 2023 until today (Nov 13). Shorter date range > Oct. 30 until yesterday (Nov 12), which is 13 days in total. As you can see, the first 13 days of the panel range get the values, though they are not in the segment applied. Any ideas?  &nb

I have a User who would like to share a calendar to their team that has several groupings. They would like to have the calendar open by default withonly one grouping selected and visible. The other groupings are for "further reference" if the users are curious but the idea is that they would be "unselectected". If the calendar creator unselects 4 groupings and leaves 1 grouping selected and shares that calendar out, is that how it will open for the other users (until they starting clicking!). I believe we have seen mixed resuylts on this.

Hi everyone,I noticed something odd in AEP Datastream Data Prep and wanted to check if this is expected.IssueWhen I map xdm.productListItems[*].name → eVar35, the automatic mapping of productListItems[*].SKU → the Analytics products variable stops working.What I expectedSKU should still flow into the products string (default behavior)Name should flow into eVar35 (custom mapping)What actually happens✅ eVar35 gets the product name❌ SKU disappears from the products variableSample payload{"event": {"xdm": {"eventType": "application.screen_view","timestamp": "2025-11-19T10:10:21.684Z","productListItems": [{"SKU": "200581","name": "TEST","priceTotal": 249.0,"quantity": 1}]}}}QuestionsIs this expected behavior or a bug?How can I capture both SKU (products variable) and name (eVar35)? What is the recommended approach?Thanks for any guidance!

Hi @community,I working on creating extract of qualified segments using query service. Query service join tables "segmentsnapshot" and "profilesnapshot" and fetch segment id and segment name along with other profile attributes. Is there any way I can extract segments using query, which has evaluation type "Batch" only not "Edge" and  "Streaming"..Field "evalaution_type".is neither present in "profilesnapshot " nor in "segmentsnapshot" tables, but exist in API calls. Thanks in advanceBest Regards..

Hi, I am experiencing a problem with my deliveries.The workflow stops, pauses, and the logs show the message ‘table or view does not exist’.A delivery was made on a test environment, with a single workflow running, and the error appears on the first execution of the workflow.What could be causing this error?To my knowledge, Adobe Campaign deletes its temporary tables once the workflow has completed.However, in my case, the problem occurred during the execution of the workflow.I need to know what could be causing this Oracle error: ‘ORA-00942: Table or view does not exist’, and the various possibilities. Kind regards,  

Hello, to avoid generating lots of additional requests we've enabled eventGroupingEnabled in the clickCollection object, as per https://experienceleague.adobe.com/en/docs/experience-platform/web-sdk/commands/configure/clickcollection#click-collection-settings-using-the-web-sdk-javascript-library - and as anticipated link tracking data (from when a user clicks on a link on the previous page) with is being combined with the page load event. See the attached XML! However, we're finding that such requests end up being processed as hits classed as link clicks (page_event = 10 in the Adobe data feed). No pageview hits are generated. We're finding that we're massively undercounting pageviews on some pages which were reached through links. Has anyone come across a similar issue? Is the expectation that requests that include both pageview and link parameters are processed as two separate hits? Elsewhere in the documentation we're told that requests are ei

Hi, Can we use AF core components to create AF using XDP templates. While creating AF using foundation components, I can see Form template option (to select XDP template) and then create AF where I can see the data source as well. On using AF core template and creating the AF, I don't see Form template option to associate XDP template. Is this option removed from AF core components? Thank you.