Product Communities

 Hi -We are a small marketing department that just recently launched Workfront. I am looking to put a business case to purchase Anthropic Claude to connect with our Workfront.  We do not have Fusion so would be looking to eventually have it do some manual tasks for us. Has anyone connected yet? What version of Claude did you purchase? How is it volume using it with Workfront/Costs etc? Can you limit it to just a small group of people?I am really trying to include AI as we begin to scale, and this would be the perfect opportunity. Any information would be appreciated to help me figure out this new frontier. Thanks :)KH

New to Adobe CX Enterprise Coworker or looking for resources? We will use this post as the community’s starting point and update it as Adobe publishes new resources. Product and community  Adobe CX Enterprise Coworker product page — product overview, modules, and current calls to action  Coworker Chat information and access page — current overview, access guidance, and common questions  Open Coworker Chat — sign in with your Adobe credentials  Experience League documentation  Coworker documentation hub — the official starting point  Create an email campaign — the complete build-and-review walkthrough  Coworker Chat overview — capabilities, building blocks, and the evolution from AI Assistant  Coworker Chat use cases — current prompt patterns for insights, audiences, journeys, and more  Analyze Customer Journey Analytics data with Coworker Chat — quick answers, deep analysis, permissions, and best practices  Coworker Chat UI guide — how to navigate and work in the experience  AI

 We are facing an issue with an email created using the AJO Drag-and-Drop Email Designer. Proof Testing: Email is received in Gmail and renders completely without clipping. Published Journey: The same email is received in Gmail with “Message clipped – View entire message.” AJO Content Check shows “No issues detected.” We are using the Drag-and-Drop implementation and do not see an Optimize HTML size option. Could you please help us understand why the email is being clipped only when triggered through the published Journey and how we can prevent Gmail from clipping the message?Please also confirm whether Journey execution/personalization/tracking can increase the final HTML size compared with the Proof Test version.We can provide the Journey, email template, recipient details, and screenshots if required. 

Hi Team,We have a AJO journey where we are fetching some data like Text and URL using a API call in a custom action and then using the variable fields like: {{{offerCard.offerCardImage.body}}} and {{{offerCard.offerCardImage.url}}} to populate the details in the HTML email.Its working fine but for the URL part we had to use <a href="{{{offerCard.offerCardImage.url}}}">Click Here</a> due to which AJo is not able to track the URL in reporting as well as its not able to encode the URL with the UTM parameters like it does for the hardcoded URLs.I have tried using <a href="https://{{{offerCard.offerCardImage.url}}}">Click Here</a> but it gives me an error saying: Personalisation not allowed in domain.Also if I do like this: <a href="https://{%= (replace(offerCard.offerCardImage.url, "https://", "")) }">Click Here</a> the double quotes get converted into the code " breaking the HTML while saving.same happens with: <a href='https://{%= (replace(offerCard

Hello Community,I am preparing to kick-start my journey as an Adobe Experience Platform Analyst. With an analytical mindset and enterprise IT experience, I am drawn to how AEP solves complex data integration, segmentation, and omnichannel activation at scale.To accelerate my growth, I am looking for ways to gain practical exposure: Mentorship & Guidance: Any advice on the ideal roadmap for Adobe certifications (such as the AEP Qualified/Certified Expert paths). Hands-on Exposure: Open to volunteer work, entry-level internships, or shadowing practitioners on implementation use cases. Key Resources: Recommendations on community repos, labs, or documentation beyond standard Experience League tutorials. If you are open to connecting or have advice on where a newcomer should focus their first 90 days, please feel free to drop a comment or reach out directly. Looking forward to learning from this incredible community!

Hi Everyone,I was exploring the new module options available in the left-hand panel of the new editor and noticed a few issues where there doesn't seem to be an option to make the required adjustments.For example: Header module: After dragging the header module, there doesn’t appear to be an option to reduce the spacing between elements on mobile. Social icons: There doesn’t seem to be an option to keep the social icons in a single row on mobile. Social icon customization: I’m also unable to change/customize the social icons. Dark mode: The social icons are not displaying correctly in dark mode. Is anyone else experiencing similar issues with the new editor?Could we please check if these are known limitations or bugs and whether there is a way to address/fix them?I am adding a few screenshots of these issues.Thanks! 

Hi All -Looking for some advice regarding an activation issue to Meta destination in AEP. Does anyone know if sending two email source fields mapped to the same target “email” within the mapping causes any issues? We are seeing lower than expected match rates and trying to figure out if this is the root cause? I.e. is there a collision between the two? 

Most orgs running AEMaaCS at scale eventually split into a Platform team (Cloud Manager, pipelines, environment governance) and one or more Product teams (business logic, content). This split is healthy in principle, but in practice it creates constant friction around anything that touches deployment, migrations, bulk content transforms, scripted rule changes, because ownership of “who ships this” isn’t architecturally defined, so it gets negotiated project-by-project.I want to propose a pattern that’s worked well for us and ask whether others have converged on something similar (or better):The core idea: instead of arguing jurisdiction over a piece of work, split the artifact so each team owns a layer they already have legitimate authority over.Platform team owns the engine, a generic, reusable OSGi service deployed once via the standard Cloud Manager pipeline. It knows how to execute a class of change (e.g. template transformation, bulk property migration) but contains no business-sp

Hello!  Hoping someone in the community can help me come up with a solution.  Here’s what I’m trying to do…Situation:  We have a Kanban Board where we will move a Task from a project plan to the Board and then pull the same “analysis” task through multiple columns that have custom statuses that all equate to In Progress (INP).  See screen shot “Fig 1 Board.”  The change in custom statuses and their timestamps are captured in the system updates.  What we need:  We want to be able to show in some kind of report (in Workfront or in Excel or Power BI) how many days the task was at each custom status. I can create a Journal Entry report that shows the time stamps when the card was moved from one column to the next and the custom status changed, but I cannot find a way to export that data or use that data for a calculated field, etc. See screen shot “Fig 2 Journal Entry Report.”  We do not have Fusion and I’ll never be able to get funding for Fusion.  I also realize I can break out the “anal

I have library in Dev environment.  Disabling Data Elements & Rules works on Dev or only in Prod? 

I created an A/B Test activity in Adobe Target and completed the required configurations and integrations. The activity is active and configured with Experience A and Experience B.However, while testing the activity, both experiences are displaying the same content on the page, even though I modified the content for each experience separately using the Visual Experience Composer (VEC) and saved the changes.Expected: Experience A and Experience B should display their respective modified content.Actual: Both experiences display the same content.Could anyone help me understand what configuration or implementation might be causing this behavior and how I can troubleshoot it?

Do you add that to the Assurance package to the production environment or not? 

 Hi, I have observed that in CJA, Session | Starts appears to be determined by the ECID (visitor) rather than by the session timeout. As a result, I am seeing significantly more secondary hits than first hits (as shown in the below snapshot). Is there a setting in the CJA Data View that calculates Session Starts based on the configured inactivity/session timeout, so that when a visitor returns after the inactivity period (e.g., 30 minutes), the first hit of that new session is classified as a First Hit rather than a Secondary Hit? 

I wanted to check if anyone has experience using data exported from BigQuery and making it available in Adobe Target for audience segmentation.One approach I'm already familiar with is Customer Attribute Service, and we currently have an active CRM data ingestion process feeding Adobe Target through Customer Attributes.My question is:Can I create an additional Customer Attributes data source and upload another dataset (originating from BigQuery)? If yes, can I use the same alias ID / customer ID namespace that is already being used by the existing Customer Attributes integration? Are there any limitations or best practices when multiple Customer Attributes data sources are linked to the same visitor/profile identifier? Alternatively, has anyone implemented a different approach to bring BigQuery-derived attributes into Adobe Target profiles for segmentation?Thank you 

I have users reporting that every single comment/edit that is posted on a proof is now showing up in the blue notifications box in Workfront and everyone seems to be complaining about how much it is clogging up their updates/notifications and wants it to go away. I have each of their proofing profiles set to “Decisions” and I thought by unchecking the box under their WF profiles - notifications - communication - someone makes a comment on my document might help, but it does not. Is there any way to turn this off so every single proof comment doesn’t hit WF notifications? I don’t know if the change should be made on the user, in WF or in Proof HQ?? Seems like this just started - 

Hi - I noticed recently that the bulk assignments in workload balancer now shows everyone in the drop down when i try to assign. The “view all” filter is off at the project level. I am trying to see if there is a way to not show all users, instead just our standard/worker users.

I am trying to remove old approval requests proofs from my approval queue. Does anyone know how to do this?

  First things first, what is an API?  API stands for Application Programming Interface, which is a set of definitions for building and integrating applications. API uses the standardized method of transferring data that lets you connect and facilitate data transfers between two platforms even though they are built on completely different platforms / tech-stack / architecture. APIs essentially serve as a layer of abstraction for the programmatic access of the data present on the back-end.   Marketo APIs Marketo exposes its REST (Representational State Transfer), SOAP (Simple Object Access Protocol) APIs (Application Programming Interfaces) to allow the remote execution of many of its capabilities. Marketo also has a rich library of JavaScript APIs to perform actions / get data on the client side (more about Marketo's client side JavaScript APIs in another blog, we'll focus on REST/SOAP APIs in this one). Apart from being able to help integrate third party systems wi

If your team is planning (or mid-way through) a migration from on-prem AEM or AMS to AEM as a Cloud Service, here's a rundown of the things that tend to blindside people beyond what's in Adobe's official migration docs.1. The "no full read/write access to the repo" shift is bigger than it soundsOn-prem, you got used to poking around CRXDE Lite, hotfixing content in prod, or running ad-hoc Groovy scripts against the JCR. Cloud Service locks that down hard no CRXDE Lite in prod, no direct repo shell access. Everything has to go through code, content packages, or the Cloud Manager pipeline. Teams that relied on "just SSH in and fix it" workflows need to rebuild that muscle memory around proper CI/CD and content sync tooling months before cutover, not during it.2. Cloud Manager's code quality gates will fail builds you didn't know were brokenCloud Manager runs static analysis (Sonar-based rules) on every build, and it's stricter than most teams expect. Common failures:Deprecated APIs (Reso

We're starting a Marketo implementation where Salesforce integration won't be ready 6-12 months (internal dependencies, not our choice). Rather than wait, we're exploring and planning to:Launch Marketo standalone (scoring, nurture, events, preference center) Design everything CRM-ready (fields, lifecycle, program statuses, naming) Validate scoring before routing leads to sales Connect SFDC later as a "Phase 2 switch-on"For those who've done this:What did you build BEFORE CRM that you were glad you did? What caused rework when you eventually connected? Any "I wish I'd known this earlier" advice? How long standalone was enough to validate your scoring model?Context: Large global B2B firm, but focus is for regional firm.