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Level 3
September 17, 2026
Pergunta

Audience export to SFTP includes some exited profiles and misses realized profiles

  • September 17, 2026
  • 1 comentário
  • 9 Visualizações

Hi ​@Community 

I am working on activating qualified audiences to an SFTP destination in Adobe Experience Platform.

We are seeing an issue where some profiles that have already exited the segment are still being sent in the SFTP export and misses the realized ones.

Current setup

  • Audience qualification / segment evaluation happens at 8:45 PM IST
  • Export for same Audience is configured at:
    1. After segment evaluation to the SFTP server
    2. 10:30 PM IST
    3. 11:30 PM IST

What we are observing

  • The 1st and 2nd exports look the same
  • In these exports, 1–5 profiles out of around 100 sometimes appear even though they have already exited the segment
  • The 3rd export at 11:30 PM IST contains the correct and additional data all are in realized state. 

Impact

Because of this issue, the same profile  (1-5) is being sent again on the next day.

 

My question

I expected the export job to run only after segment evaluation is completed. In the AEP UI, it looks like the evaluation finishes first and then the export starts.

Could you please help confirm:

  • whether this is expected behavior,
  • whether I am missing any configuration,
  • or whether there is an issue with audience export after segment evaluation?

 

Best Regards,

 

 

 

1 comentário

DavidKangni
Adobe Champion and Community Advisor
Adobe Champion and Community Advisor
September 17, 2026

@SantoshRa5 

When the evaluation and export job completed, Adobe recommend up to 2 hours for the data to propagate. It’s the reason why the 3rd export contains the correct data as there is enough buffer for the data to replicate in the system.

Recommendations

  • Use on-demand exports for exact snapshot-based data
  • Align batch ingestion with evaluation schedules to minimize discrepancies

Thanks,

David

David Kangni