Audience export to SFTP includes some exited profiles and misses realized profiles

​@SantoshRa5 

When the evaluation and export job completed, Adobe recommend up to 2 hours for the data to propagate. It’s the reason why the 3rd export contains the correct data as there is enough buffer for the data to replicate in the system.

Recommendations

• Use on-demand exports for exact snapshot-based data
• Align batch ingestion with evaluation schedules to minimize discrepancies

Thanks,

David

Hi ​@SantoshRa5 
I'd first separate export type from export trigger—they affect different things.

• Full file: Adobe documents this as a full export of the audience's qualified population; profiles in exited status are not included.
• Incremental file: The first export is a backfill; later files contain changed profiles. An exit can be sent as a change event, particularly when segmentMembership.status is mapped. Downstream systems should interpret that status as an exit/removal, not as a currently qualified profile.

"After segment evaluation" triggers activation immediately after the daily batch segmentation job completes. A scheduled export instead runs at a fixed time and may use data that is not the latest if evaluation has not completed by then. Scheduled times are configured in UTC, so confirm the intended IST-to-UTC conversion and which trigger is actually configured for each audience.

I wouldn't rely on a blanket "wait two hours after the export finishes" as the fix. Adobe's documented one-hour buffer is about allowing an activation flow to propagate after it is configured; it is not a general two-hour delay after segmentation or after an export. For a scheduled export, compare the actual evaluation completion time with the activation run start time—the configured evaluation start time alone doesn't confirm that evaluation had finished.

To diagnose the missing and extra profiles, check Monitoring > Audiences for the evaluation job's start/end time and status, and the activation job's start/end time, status, and dataflow run ID. If useful, run Export file now as a comparison: it uses the latest audience-evaluation snapshot only, unlike scheduled exports, which include snapshot data plus incremental profile or identity changes.

If the export is confirmed to be full-file, and a profile whose exit completed before that run still appears in the file, that is not the documented full-file result. Share the audience ID, sandbox, export mode and mapping, file name, sample profile IDs, and the evaluation and activation run IDs/timestamps with Adobe Support so the specific run can be checked.