Adobe CX Enterprise Coworker Chat

Use this thread to ask any questions related to the Experience League LIVE session titled, “Coworker Unlocked: Transforming CX Workflows with Adobe CX Enterprise Coworker" Experts are monitoring this thread to ensure your questions are answered. Thanks and we hope to hear from you!

As the Head of Digital Content Management and Communication Operations at EchoStar, I lead a team focused on improving how we work, embracing new technologies and building more effective processes.When my team began onboarding to AJO, we faced a familiar challenge: learning a complex new platform while delivering against aggressive business timelines. We didn’t have months to become experts before putting the platform to work. We needed to learn quickly, solve problems as they came up and build the team’s confidence along the way. We started using Coworker as a troubleshooting partner. What began as a way to navigate an unfamiliar platform has changed how my team approaches problem-solving and develops technical expertise. Changing the Way We TroubleshootOne of the biggest challenges with a new platform is knowing where to start when something doesn’t work as expected. With AJO, that might mean troubleshooting a campaign, understanding audience behavior or navigating complex data struc

🚀 I’m excited to be speaking at the next Adobe Experience League LIVE session: Coworker Unlocked: Transforming CX Workflows with Adobe CX Enterprise Coworker!AI is evolving beyond helping us complete individual tasks. It's becoming a true teammate that can help organizations uncover insights, create audiences, optimize journeys, and automate work across customer experience workflows.Join the Product and Product Marketing team as we pull back the curtain on Adobe CX Enterprise Coworker and share:✅ How Coworker builds on the foundation of AI Assistant to help drive outcomes, not just tasks✅ The capabilities powering Coworker, including skills, plugins, and MCPs✅ Real-world use cases showing how teams can work smarter, move faster, and deliver better customer experiencesWhether you're a marketer, analyst, practitioner, or CX leader, you'll see how agentic AI is transforming the way work gets done!📅 September 24, 2026 | 8:30 - 9:30 AM PT👉🏻 Registration link here: https://engage.adobe.c

If you have just gotten access to Adobe CX Enterprise Coworker and want to learn more about analytics use cases, this session is for you. Coworker brings the power of agentic AI to CX Analytics — so your team can investigate business questions in plain language, automate analytical workflows, and uncover deeper insights, all grounded in the data you already trust.Join our product team on Thursday, September 17, 2026 for a live session on Coworker's analytics capabilities. In this session, you’ll: Discover key use cases for Coworker on CX Analytics Learn best practices and tips & tricks to get started See real world examples of Coworker's analytics capabilities being put to use[Webinar] Unlocking Analytics Use Cases in Adobe CX Enterprise CoworkerThursday, September 17, 20268am PTSave your seat here: https://events.teams.microsoft.com/event/58c38075-bcc5-4c31-8b03-d5ab51ff0bec@fa7b1b5a-7b34-4387-94ae-d2c178decee1?source=copyLinkLegacyShareEventDialog

We're the Platform team behind Adobe's own AEP implementation, the biggest one in the world, actually: over 3 billion profiles, hundreds of campaigns and journeys, and thousands of internal users.  Adobe's digital transformation isn't just something we help customers achieve. We did it ourselves first.  Through the Adobe on Adobe (AoA) initiative, Adobe has optimized how we use customer data, orchestrate experiences, and engage with customers across the business. Our team built and operates the platform that makes this possible.  Because we're running Adobe's own business and personalization efforts on the platform, we're often among the first to deploy and validate new AEP capabilities in production environments. That's how we became early adopters of Coworker- an AI teammate that helps practitioners accomplish tasks faster by bringing together platform knowledge, business context, and workflow execution in one place.  By using Coworker within our platform, we were able to test its ca

Are you tired of chasing your marketing ops team for every audience, or new to the team and want to get hands-on fast? Adobe CX Enterprise Coworker lets you build audiences yourself without being the data expert.Here are two easy ways to get started.1. Directly ask Coworker to build it.Give it the targeting criteria you already have in mind, a high-level campaign goal, or both and Coworker will strategize with you.Try simple natural-language prompts like:"Build an audience of recent cart abandoners." "Build an audience of homeowners in California." "Build an audience for a new member welcome campaign." "Build an audience for Black Friday Sales, recommend a target strategy first." "Build an audience for a member upgrade nudge campaign, targeting silver loyalty members close to upgrade with recent engagement."Coworker acts as your thinking partner: surfacing reusable audiences, relevant attributes and events, and explaining its recommendations so you can make informed choices. Ask follow

Did you know there’s a whole playlist of videos to help you get started with CX Enterprise Coworker Chat? Check ‘em out:https://experienceleague.adobe.com/en/playlists/coworker-get-started-with-chat

I’ve been having some fun building new data visualizations in Coworker that don’t otherwise exist in CJA. It’s actually really fun, and once I’m successful, I turn the steps into a Skill in Coworker so it’s repeatable with just a prompt. Check it out: I wanted to build a box plot visualization. If you’re not familiar, check it out. In short, it’s a great way to visualization distribution. My goal was to better understand distribution of Product Views across the Products on adobestore.com. I started by asking Coworker if it knew what a box plot viz is (it did) and if it could create the Calculated Metrics needed to create one for Product Views (it could). Coworker then confirmed with me what Dimension to pull them for (we confirmed Product Name) and bada bing bada boom:Box Plot Visualization of adobestore.com’s Product Views across Product Names for August How cool is that?? I told Coworker to make it a Skill, and now I can create these box plots with a single prompt (for example I want

If you have just gotten access to Adobe CX Enterprise Coworker, one of the first questions is usually: where do I start? Rather than trying to come up with the perfect prompt, I would spend 15 minutes experimenting with a few different parts of Coworker. The goal isn’t to get something huge done right away. It’s to get a feel for what Coworker knows, how it works, and where it can actually help with the work you do. Here are five things I would try.  1. Ask Coworker what it can do for you Start with: “What can you help me do with the Adobe applications and capabilities available to me?” This is an easy way to get oriented without first having to figure out which product, feature, skill, or prompt you are supposed to use. You’ll get a much better sense of the range of things you can ask Coworker to do.  2. Ask about something you work with Next, pick something from your day-to-day work and ask about it. For example:  “Find the audiences related to [loyalty program] and summarize how the

New to Adobe CX Enterprise Coworker or looking for resources? We will use this post as the community’s starting point and update it as Adobe publishes new resources. Product and community  Adobe CX Enterprise Coworker product page — product overview, modules, and current calls to action  Coworker Chat information and access page — current overview, access guidance, and common questions  Open Coworker Chat — sign in with your Adobe credentials  Experience League documentation  Coworker documentation hub — the official starting point  Create an email campaign — the complete build-and-review walkthrough  Coworker Chat overview — capabilities, building blocks, and the evolution from AI Assistant  Coworker Chat use cases — current prompt patterns for insights, audiences, journeys, and more  Analyze Customer Journey Analytics data with Coworker Chat — quick answers, deep analysis, permissions, and best practices  Coworker Chat UI guide — how to navigate and work in the experience  AI

Hi everyone! I’m Risha, and I’m the Experience League Community Manager for Adobe CX Enterprise Coworker, the agentic engine for customer experience workflow automation. From global campaigns to customer engagement to marketing operations, Coworker automates end-to-end workflows so your team can reach goals faster and with greater precision. I’m excited to welcome you and help build this community alongside our Adobe product and engineering experts – and most importantly, all of you. If you were previously part of our Agentic Workflows for Customer Experience Orchestration discussion group spotlighting AI Assistant and our purpose-built Agents, you’re in the right place. This new space will build on many of those conversations while expanding into everything you can do with Coworker.  What is this community for? This is a place where you can:  Ask questions and get answers directly from Adobe product and engineering experts  Learn how other practitioners are approaching their automati