Product Communities

What are the best practices for managing graphics and ensuring the most recent copy uploaded to the repository is the current VERSION, not just a working copy?All documentation on version control I’ve found for Guides is specific to the DITA files, not graphics objects.When we upload/copy an updated graphic, the popup windows asks us if we want to create a version of the EXISTING working copy. It does not ask about creating a version for the correction we are uploading. It looks like whatever we last uploaded remains a working copy, not an actual version, which means graphics sent out for translation may not be the most recent and correction file.Does this mean any time we upload a corrected graphic, we have to drag/drop twice. Once to upload and force the system to create a new version of the existing working copy and the new graphic become the existing working copy. Then a second time to force that correction to be the newest version?I’m seeing graphics that I know have been changed/

If I delete old routing rules in a Workfront request queue, does that impact any historical projects that used those routing rules?

I need to configure that some Identity Namespaces be unique in Identity Service:IdentityA - entity 1 IdentityB - entity 2 IdentityC - entity 3 Additionally I need to configure the priorities. That is in the description of the priorities:Segmentation service: For each merged profile, segment memberships are recorded under the identity with the highest namespace priority.Lets assume that some customer has both IdenityA and IdentityB. However IdentityA has a higher priority. I configure the audience and different people fall into that audience (some has IdentityA, some has IdentityB and some has both). However when I create batch journey I need to choose the namespace.Does the people which fall into the audience which has IdentityB fall into that journey if they do not have IdentityA and IdentityA is the core namespace for that journey? 

We're using the Workfront - Convert Approved Issue to Project template and trying to determine the best architecture in Fusion.We have:1 Request Queue 9 Request Forms 30+ Project TemplatesEach request form should map to the appropriate project template(s) when the issue is converted to a project.Would you recommend:One scenario with filters/routers/switches to determine the correct template? Multiple scenarios dedicated to each request form?Looking for insights on what is easiest to maintain and scale over time. Thank you! 

Anybody advise on how to/ if it’s possible to pinpoint proof comments when creating them in Fusion? The rest API lets me narrow them down to page X but I need to go a stage further and pinpoint them to specific X and Y co-ordinates with the arrow as if the user was doing it via the UI.I’ve tried recreating the calls the UI makes but I can’t make it work. It calls https://us.my.workfront.com/proof/rpc/index.php and passes a session ID in the request body but both the session ID returned via the ProofHQ rest API and the main WF API result in errors when creating comments. 

I have several batch audiences which were activated to destinations within the past 2 years. They were created through the segment builder UI; there are about 300K+ qualified profiles. This week when I go to edit the audiences via the UI, under attributes there is an error which says “Cannot set properties of null (setting 'segmentJobData')”. Clicking Edit Audience results in an error of “Audience cannot be loaded. Cannot set properties of null (setting ‘segmentJobData’).”  Any thoughts on how to resolve this issue such that I can edit the audience?

Hi WF community,Looking to hear from folks that are in a mixed legacy/cloud storage environment, I have some questions around environment promotions and refreshes. What are you experiencing?When you refresh a sandbox, I assume it reflects storage of what’s in prod? I.e. if you convert a portfolio to cloud storage (via Preferences) in SB01 to do some testing and whatnot, and then it refreshes, does it go back to legacy storage? I’ve been told there is no rollback, but how does it work with refreshes? When you promote objects from sandbox to prod, is the storage type of those objects respected/carry over into prod? If you’ve chosen to have some user Groups enabled in Preferences instead of Entire Org, does this have any impact on env promo (i.e. if anyone doing the promotion is or is not in a Group)?

Hi there!We may use Workfront a little differently (maybe not as robustly) than others so I’m looking for some insight.We have individuals that create “projects” with “tasks” for more daily tasks / updating of items / check lists / documentation (think that they visited a location and want to document what was discussed/observed there).   Then we have true “Projects” that have meetings corresponding to the goals/expectations of a project, tasks, deliverables, etc.How we currently have WF structured these “daily/weekly” documentation project items fall in the same programs as true Projects.  I’m looking for any help or insight on how to redesign the system so we have a structure that better distinguishes between Projects and those documentation/one off tasks items.Thank you!

I need to do some deep dive reporting on Dynamic Chat.The packaged reports give me the top 5 pages - I need all of the pages where people engaged with Chat.And then beyond that I need to know what goal were reach and if they engaged with a live agent/book a meeting.Is there any way of doing this?

Hi, Previously using Adobe API 1.4, which has since been updated to API 2.0. In API 2.0, we now have the feasibility to request only one dimension per call unlike 1.4, which allowed multiple dimensions in a single request. I tried using API 2.0, but when passing multiple dimensions (via separate calls), it's taking a lot of time to extract the data. For ex: extracting just 1 hour of data takes 20 minutes, and we need to extract data on a monthly basis which isn't feasible at this rate. Wanted to check if you've come across this issue before, and if there's any optimization we can apply to speed this up. Thanks.

In one of our Web SDK implementations in AEP, we are collecting form data through an HTTP API, and the prospect email ID is being used as the primary identity. During the initial data flow mapping, we did not apply a lowercase transformation to the email field, so email values entered in uppercase were ingested into CDP as-is.We are now implementing lowercase mapping for the email value in the data flow. However, this is creating an issue because the historical records already stored in uppercase are resulting in separate profiles in CDP. To avoid duplicate profiles, we would like to apply lowercase mapping to the historical data as well in the AEP Profile UI.Could you please guide us the best approach on how to do this? other than reingestion 

We’re facing an issue with browser autocomplete behavior on a public web form and it’s starting to generate incorrect submissions.we have a standard “First name” and “Last name” form section. Recently, in Google Chrome (we cannot identify the browser and version ) , the browser’s autofill feature started filling both the “First name” and “Last name” fields with the user’s first name only. Users often don’t notice this, so they submit the form with an incorrect last name (it’s just their first name duplicated). This creates data quality issues.Is there any way to force the browser autocomplete behavior?  Thanks 

Hi Everyone, Can you please confirm whether we can do Frequency Capping in Service Subscription for both Android and IOS PN in Adobe campaign V8My Requirement is I need to restrict the PN communication to be sent to customer only once with 1 hour. Please help me on this.  Thanks, Saravanakumar. B

Hi All I have a requirement for a landing page with five Opt-in/Opt-out services.If a user selects one or more specific services for Opt-out and then clicks the Call-to-Action (CTA) button, only the selected services should be opted out. If the user clicks the CTA button without selecting any specific service, the user should be opted out of all five services by default.How can we implement this logic in AJO? Thanks Gowtham Raj

Is there something to consider for push daily capping? I've applied capping to push but users are receving the push even with the daily capping.

A form based activity was created which was available in the network response call but not on my website  when I was using apply propositions . My apply propositions was implemented in the following manner : - To make that available on the website , I have to explicitly add the following custom codevar prop = event.propositions.find(  p => p.scope === "appinstall-popup-mbox");document.querySelector(  "#abc-membership > section > div > div").innerHTML =  prop.items[0].data. Content; Is there any optimal way to do it or the reason why a seperate custom code is required.

I know that Target with Web SDK uses Identity Map in order to map user sessions from different devices (if user logged-in).Is there any way to preview user identities in Target? Target API does  not return identities

We have a group that would like to make extensive changes to projects and tasks. They want to temporarily disable email notifications for their group while making these changes. I have 2 questions: Is disabling email notifications for the entire group the best way to accomplish this? There are 200+ users in the group. Could this be done at the project level? Will users receive “backlogged” notifications? For example, if you turn off email notifications on Monday and reenable them on Friday, will the users receive all the intervening emails on Friday that were skipped.

Can a calculated field be created on an issue before it converts to a project. I want the portfolio to auto-populate a custom field on the issue request intake form without using Fusion if possible.Thanks in advance! 

Has anyone else noticed that the AI Form Fill skips all custom fields that are hidden by display logic? Our requesters are giving up on the AI help and just typing “See attached document”. 

We have just enabled Adobe storage and frame.io for review/approval.  Our testing has uncovered quite a few bugs. I already have a ticket in with support, but I’m curious if others are experiencing the same thing.A big issue is that when someone starts an approval workflow, it seems to be a bit of a coin toss if the link generates or spins for a minute, then pops up a message “Approval link not available”I’m sure it’s related, but one of our users who is in a ‘new’ project will sometimes see the old document page instead of the new view.The failure to create a link has happened enough that it’s making it impossible to use for reviews right now.Again, just want to see if others are experiencing these bugs as well or if there is just a glitch in our account.

Hi all,  We are trying to create a task report filtered specifically to show “not ready” tasks so users can plan ahead. However, when changing the “Task » Can Start” from true to false it turns all of our reporting rows blue.  Filter in the reportBlue reporting rowsThere is conditional formatting on the “priority” column as you can see, but there is nothing anywhere (including in those conditions) that uses blue or “apply to entire row.”  Even if I attempt to add a condition to override this to a white background, the blue remains. The only way to turn it off is to reset the “can start” filter to true.  Any ideas what could be causing this behavior? Is there some sort of global setting I’m missing? Totally stumped. Thanks in advance!

Hi everyone!Over the last few weeks we've been experiencing some strange behavior in Analysis Workspace, and I'm wondering if anyone else has seen similar issues.Some of the problems we've encountered are:Sometimes we make changes to a dashboard, save it successfully, and the next day some visualizations have changed position or pinned/fixed elements are no longer where we left them (see screenshot). We've also experienced cases where significant changes were made to a project, it was saved successfully, but the following day none of those changes were there. We even tried restoring the project using the recovery option, but the recovered version (which shows the correct save date and time) also doesn't include the changes that had supposedly been saved.   Today we also noticed that some Workspace projects that had been saved inside specific folders suddenly appeared in the root folder, even though nobody had moved them.The strange thing is that these issues seem quite random. They do

Hi Adobe Community,I already have a location configured to export a Data Feed. When I process it, the feed fails with Error 300 (Delivery Error).My setup: Destination is an SFTP account that should automatically ingest the data into an S3 bucket. I can see the .tsv.gz files on the SFTP server. However, when I check the S3 bucket, the files are not there. Questions: Does Adobe deliver only to the SFTP endpoint, and the sync to S3 must be handled separately (e.g., AWS Transfer Family)? Has anyone successfully configured Data Feeds to land directly in S3 via SFTP integration? Any guidance on resolving Error 300 in this scenario would be greatly appreciated. Thanks in advance for your help! 

Hello!I’m fairly new to the Adobe Analytics and because of it, I’m still discovering some of its functionalities.Recently, I spotted MANY views coming from a specific country (Singapore) compared to other Asian (and even non-asian) countries.Is there a way to know if most of it is due to bot traffic?I have the Enable IAB Bot Filtering Rules checked. I already filtered that traffic by some dimensions, like average time per visits (which is extremely short) , Operating system (which barely include any traffic from systems like Linux, most of it comes from Apple Macintosh); but filtering by dimension values, I don’t feel confident enough to conclude if it’s bot traffic or not.How are the usual way you use to check out bot traffic?Thank you in advance