Adobe Journey Optimizer

Hi everyone,I'm configuring the List-Unsubscribe Mail-To feature in AJO for a subdomain and need to clarify two points:Keyword Support: Does the Adobe-managed unsubscribe address support manual keywords (e.g., "REMOVE" in the body), or does it only process requests triggered by the automated headers in the email client? If so, can you show me an example of how the mail to button is shown in UI? Profile Sync: Does an unsubscribe via this Mail-To method automatically update the Consent Schema (choice set to opt-out) in the profile, or is manual synchronization required?Looking to confirm if this is fully automated when "Adobe Managed" is selected in the channel configuration.Thanks!

We are ingesting few subscribers from external system to AEP via batch ingestion. These subscribers do show up in an audience which gets created when you create a subscription list in AEP. However, the same subscribers are not visible at report level in AJO’s subscription list report. I wonder how this report can be populated as well.Do share insights on this.Thanks!

Hi Community,In Adobe Journey Optimizer, the Journey Canvas (Dry Run view) visually shows a step‑by‑step waterfall of customers moving through the journey (percentages and absolute counts at each node), as seen in the attached image.What I’m looking for is the same dry‑run waterfall data, but in a tabular format (for example): Waterfall report Starting audience count 100 After Standard supresssions 80 Suppress contract A 75 Suppress Opt outs 65 Final count 65 Segment A 35 Segment B 30  Is there any way to:View this journey canvas waterfall numerically in AJO Reports, Access it via Customer Journey Analytics (CJA), or Export / download this dry‑run journey data (e.g., Excel)?If this is not supported natively, are there any recommended workarounds to recreate this tabular waterfall from AJO/AEP data?Thanks in advance! 

Hi team, I need to confirm the evaluation logic for Audience-based Exit Criteria in Adobe Journey Optimizer.Scenario:Entry: Recurring Read Audience (Daily). Exit Criteria: Audience "Profiles who have already received Email 1."Question: Does the exit criteria evaluate the historical state of the profile at the moment of entry?Specifically: If a profile is already a member of the Exit Audience (due to past data) the second they enter the journey, will they exit immediately before hitting the first action node? Or does the exit criteria only "listen" for profiles who become members while already inside the journey?Thanks!

February' 26 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes New capabilitiesJourney arbitration: You can now use ranking formulas to automatically boost journey priority scores based on customer profile attributes and contextual factors, ensuring customers enter the most relevant journeys. This capability is only available for a set of organizations (Limited Availability). To gain access, contact your Adobe representative. Action activity in journeys: Journey Optimizer supports a new generic Action activity that enables you to configure both single actions and multi-action inbound action groups, allowing for streamlined action configuration within the journey canvas. In particular, this new feature allows for: A simplified native action configuration within the journey canvas. The capacity to create multi-action inbound action groups. The ability to add optimization to any built-in channel action. The abili

We want to cap the amount of personalised offers that a user is seeing in the webpage. We used custom code channel. We created a campaign with a ranking formula and a decision policy. Inside the policy we added the frequency capping and set it to 3 displays per user per day. We followed this documentation:https://experienceleague.adobe.com/en/docs/journey-optimizer-learn/frequency-capping-in-ajod/enable-cappingWe enabled the itemId and the trackingTockens and we are properly sending and collecting those in the web page and Tags. All the info is reaching AEP, this is a display event.  "_experience": { "decisioning": { "propositionAction": { "tokens": [ "/vCRDDlX6uR7PIti7nB11w" ], "id": "dps:689105eb84a0ad4b943aa2d8967e7f09b45b034ee8a9f539:1c1087fec9796bcb" }, "propositions": [ { "scopeDetails": { "rank": 1, "correlationID": "3fe24028-0466-4b29-a056-3f5ea8

I'm encountering an error when executing the code below within an HTML AJO file. {{executionMetadata key='CODIGO' value={%#if profile._cogna.cogna_student_profile_attributes.DS_ASSINATURA = "PITAGORAS" %}    '2'    {%else if profile._cogna.cogna_student_profile_attributes.DS_ASSINATURA = "UNIC" %}        '3'    {%else if profile._cogna.cogna_student_profile_attributes.DS_ASSINATURA = "UNIDERP" %}        '4'    {%else if profile._cogna.cogna_student_profile_attributes.DS_ASSINATURA = "UNIME" %}        '5'    {%else if profile._cogna.cogna_student_profile_attributes.DS_ASSINATURA = "UNOPAR" %}        '6'    {%else%}        '1'    {%/if%}}} The idea is to use the executionMetadata function, but with its value being a condition based on a field from a dataset.The error message is: Invalid syntax found: '{'. Error beginning at position: Line 1, Character 40How can I resolve this?

Hi! Since there is no option to de-duplicate by email in journeys, is there a workaround to achieve this with for example segments or condition (functions) in a journey? Thanks! 

Hi, How can we determine which users with permissions to access our AJO instance have logged on within the last 30 days? Thanks,Skyler

Hi Team,Want to custom Schedule a Journey in AJO - Last Friday of Every Month. But there is no direct way in The UI.Will be really helpful if anyone can provide a walkaround.Thanks & Regards,Sourjodip

Hello, I was told that when trying to personalize an email,  using an attribute found on one of my data schemas (XDM ExperienceEvent), that I can’t.  I know I can use the data to create an audience, but I should also be able to use it. The dataset is “enabled for profile” so not sure why I can’t use the attribute.  Montez 

Hello, we need to send Amazon vouchers to our Clients who won a prize contest and we have to do it by email.We also have to send them to custom email addresses which are not in our Customer Data Platform because they are given by the Clients when the sign up for the contest.We are thinking of using the “Override Email Address” function in the Email Action Parameters to input custom email addresses from an external file, but we are not sure of the consequences.Is there a risk that we might create new ECID Profiles if we use email addresses which are not in the Customer Data Platform? Is there a risk that the emails, and thus the vouchers, won’t be delivered? Thank you very much for your attention!Joseph

Hello,I am using a date time function in a fragment where i have to check if the value in attribute exists or not.{% let SO = Bonus1.swappedTimestamp %}                                        {%#if isNotEmpty(SO) %}By using this condition, I am getting this following error:  

January' 26 release notesCheck out what's new and improved in the latest Adobe Journey Optimizer product release update: Release NotesNew capabilitiesDecisioning support in Push channel: You can now personalize and optimize the content of your Push notifications with Decisioning. Use Priority Scores, Formulas, or AI Models to display the best content to your customers. Direct mail channel in journeys: Previously limited to Campaigns, Direct Mail channel is now available on the journey canvas, enabling you to incorporate Direct Mail into your journeys. Direct Mail can now be used in both batch and 1:1 journey scenarios, with support for file extraction configuration and time-based frequency settings. Quiet hours (time-based exclusions): Quiet hours let you define time-based exclusions for Email, SMS, Push, and WhatsApp channels. They ensure that no messages are sent during specific periods of time, helping you respect customer preferences and compliance requirements. You can apply quiet

Hi , i am working on campaign orchstration to use a published fragment to add viewonline mirrorpage link into my email, however after publishing the campaign, the after click on viewonline from email, it does not show any personalizations , it shows as false values.  

Hi, I’m configuring a Custom SMS provider in AJO and I need to authenticate using Basic Authentication (username + password → Authorization: Basic base64(user:password)).However, in the available authentication options I only see API Key, OAuth, JWT, and MAC.Is Basic Authentication supported for Custom SMS providers, or is it not available in this configuration?Thanks!

Hello ,In my journey, triggered by an experience event, we have an email action that sends an offer based on priority. When the event triggers, the user receives the offer in the email. However, if I disable or update the offer content, I continue receiving the same offer unless I create and activate a new version of the journey.This becomes problematic when offer content changes frequently because it requires reactivating or republishing the journey each time, which complicates the process of using offer decisioning within journeys and campaigns.To clarify, I’m not referring to fetching offers via API—those are functioning fine. The issue arises specifically when using offer decisioning in email or SMS channels. How can this issue be resolved?" Thanks,Arpan

As brands expand into conversational channels like LINE, one of the biggest challenges is connecting anonymous messaging identities with known customer profiles. A user may chat on LINE, but your enterprise systems recognize them by email, phone number, or CRM ID.Adobe Experience Platform (AEP) solves this using Identity Stitching — allowing you to merge disparate identifiers into a single Real-Time Customer Profile. When combined with LINE Login, this enables powerful, personalized engagement in Adobe Journey Optimizer (AJO). In this blog, we’ll walk through a real-world technical approach to: Capturing the LINE User ID (Two Standard Approaches) Ingesting the LINE Id into AEP datasets How AEP Identity Stitching Works Activation in Adobe Journey Optimizer  Capturing the LINE User ID (Two Standard Approaches) To message a user on LINE, you must obtain their stable LINE User ID. LINE provides two official methods, depending on where the interaction occurs.1) LINE Login — Web or Ext

I have all required access in order to have access for this feature. We have this add-on. Yet I still have this error: Sent to Adobe support. Any ideas? 

Hi Team,I was testing a test email from an API-triggered transactional campaign using Postman across two different email IDs, ensuring all context variable values were filled in. However, I encountered an issue with one email ID accessed via web Outlook: the email alignment is incorrect, and the "View Details Here" link is missing. Interestingly, when opening the same email as a web page, everything displays correctly.For another email ID accessed via the Outlook app, everything appears as expected. Additionally, I triggered a test email to my Gmail ID, and it rendered correctly as well.How can I resolve this issue with web Outlook?Please find the attached images for reference: 

Does RequestID unique value in AJO campaigns update on every APi call? Is it possible to have the value of RequestID as static to allow performance testing by ingesting bulk data in the campaign? 

Would like some clarification regarding the behavior of Custom Actions in Adobe Journey Optimizer, specifically around retry mechanisms and how profiles are handled when they enter timeout or error paths.We are running a journey where profiles execute a Custom Action, and some profiles are being routed to the timeout/error branch due to execution failures. To better understand the platform behavior and plan our design appropriately, we have the following questions: Retry Mechanism • Does AJO perform any automatic retries for Custom Action executions in case of transient failures (for example network issues, service unavailability, or throttling responses)? • If retries are performed, what is the general retry strategy and is there any configurability available? Timeout and Error Path Handling • Once a profile is routed to the timeout or error path after a Custom Action failure, is that profile considered fully processed for that activity? • If the journey is paused and later resumed,

Hello,I'm in the process of configuring a feedback webhook in Adobe Journey Optimizer for my API triggered transactional mails and have selected JWT Authentication as the method. However, the documentation does not provide detailed information on the specific requirements for the following components:App ID: What exactly should be included in the App ID for the JWT authentication?API Token: Is an API token required for this authentication method? If so, how should it be generated and included?JWT Payload: What claims and information must be included in the JWT payload to ensure successful authentication?Could someone please provide detailed guidance or examples on how to correctly configure these elements for JWT authentication in the feedback webhook setup? Additionally, is it possible to do authentication using an access token, where a first call is made to obtain the access token, and then this token is included in the main webhook request? If so, how would this flow work in th

Heading to Adobe Summit 2026 and focused on Adobe Journey Optimizer?Here’s a complete list of all AJO sessions and hands-on labs in one place to help you plan your agenda and make the most of your time onsite.  Session Description Speaker(s) Timing Drive Growth with AI-Ready Personalized Brand Experiences Across Channels [S324] Learn how to deliver connected, personalized brand experiences by combining Adobe Experience Manager Sites and Journey Optimizer. Explore how to orchestrate consistent cross-channel engagement that builds loyalty and accelerates time to market. Pauline Huynh, Sr. Product Marketing Manager, Adobe Monday, Apr 20 – 10:00 AM–11:00 AM PDT Enter the Era of Agentic Customer Journeys [S522] Discover how Journey Optimizer is evolving with AI agents and generative AI to enable smarter orchestration, experimentation, and personalization at scale. Chetan Prasad, Director, Product Management, Ado

Hi, I am working in a system where the same email address can be associated with multiple profiles.  The profiles need to be distinct, however for the purposes of this email send I do not want the same email address to be contacted multiple times, even if each profile would qualify independently.  Previously in Adobe Campaign I would just dedupe my audience on email address. I am trying replicate this kind of behavior in a journey in AJO.  One thought was to use exit criteria for the journey and exit any profiles where the email address had received the contact, but that still means in the initial touch in the journey there could be duplicate email addresses. Has anyone dealt with a similar situation and if so how did you manage it?